To supplement our other ITIL® Foundation and Intermediate training courses we offer six BCS Specialist Certifications which are role based training courses focusing on the practical aspects of working in theses service management specialist areas. As well as covering ITIL® 'Best Practice' guidance, each course covers aspects of COBIT, SFIA and ISO/IEC20000 and how they relate to each specialism.
These certifications complement the ITIL® scheme and provide an ideal stepping stone between the ITIL® Foundation and Intermediate certifications in IT service management.
We offer the following courses in this area:
Prior to the 1st April 2015, all six certifications were endorsed as ITIL® Complementary Products each attracting 1.5 credits towards the ITIL® Expert award. This has since been withdrawn and exams passed since this date will no longer carry any credits.
Have you seen our ‘Getting Started With Service Level Management’ article and downloaded our ‘ FREE Service Level Agreement (SLA) Template’? If you are looking for further tips then why not look at our new blog article ’12 Top Tips For Service Level Management’.