Getting The Best From Your IT Technicians Workshop Training Course

​The Expert Workshop In Growing Expertise, Productivity And Job-Satisfaction

Introduction

We have teamed up with one of our favourite IT Service Management Experts Noel Bruton to deliver this Getting The Best From Your IT Technicians Workshop and we are excited to share his wisdom with you all....

On-site training courses can take up to sixteen attendees simultaneously and cost £1995+VAT per day, inclusive of trainer's travel and accommodation.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Not Included
1 Day
£395Excl. VAT

Course Outline

The Getting The Best From Your IT Technicians Workshop will show you how to:

  • Understand And Use The Crucial Difference Between Motivation And Morale
  • Define What Constitutes Success For The Members Of Your Workgroup
  • Eradicate Single Points Of Failure (SPoFs)
  • Insert Variety Into The Working Day
  • Be Able To Prove The Worth Of The Company's Investment In You And Your Staff
  • Create And Offer A Career Path For Technical And Service Staff Alike
  • Ensure You Have Resource For Projects As Well As Reactive And Maintenance Work
  • Make The Working Day More Enjoyable
  • Make 'Productivity' Enjoyable Rather Than Just Dutiful
  • Increase Corporate Respect For Your Workgroup
  • Separate 'Teamwork' Myth From Reality
  • Enhance Your Position As Workgroup Leader
  • Develop Your People Even Without Training

Description

Imagine an IT Support Service where the technicians routinely produce excellence in an atmosphere of serene confidence. One where errors are few and the respect of customers and corporation is very high. Where there is time to add variety to the IT Support working day, such that reactive, project and maintenance work progress side by side and the backlog is low - a vision of success rather than mere endless toil.

The purpose of this Getting The Best From Your IT Technicians Workshop is to describe the techniques and approaches to set you on your way to getting the best from your people while increasing their enjoyment of the job.

About the Course

This Getting The Best From Your IT Technicians Workshop is a compilation of specific lessons from Noel Bruton's extensive portfolio of popular and successful IT Support Management seminars with a singular focus - how you get the best from the IT Technical Staff who report to you such as members of the Service Desk, Desktop Support, Networking or Communications Technicians, Audio-Visual Engineers or Business Software Specialists.

Who Should Attend

This Getting The Best From Your IT Technicians Workshop is for IT Support Managers, Team Leaders, Quality and Service Level Managers; in fact anybody involved in those critical decisions that lead to management action and service improvement.

Materials Provided

You will be provided with full workshop materials including:

  • Workshop Slide-Set
  • Attendance Certificate Upon Request
  • [E-Book] How To Manage The IT Helpdesk: A Guide For User Support And Call Centre Managers

Organisational Benefits

  • Improved Customer Satisfaction
  • Increased Staff Retention And Morale
  • Improved Productivity
  • Remove Single Points Of Failure (SPoFs)

Individual Benefits

  • Learn How To Get The Best From Your IT Support Technicians
  • Enhance Your Standing As A Workgroup Leader
  • Gain Confidence In Your Own Leadership Skills
  • Increase Your Career Prospects

Prerequisites

There are no prerequisites required to attend this Getting The Best From Your IT Technicians Workshop.

Prereading

There is no pre-reading required to attend this Getting The Best From Your IT Technicians Workshop.

Exam Overview

There is no examination associated with this Getting The Best From Your IT Technicians Workshop.

Exam Type

No Exam

Professional Development Units - PDUs

There are no PDUs or Credits that you can earn from this Getting The Best From Your IT Technicians Workshop.

Qualifications

There are no qualifications.

Next Steps

The 2-day How To Lead An IT 2nd (Or 3rd) Line Support Group Workshop is packed with the practical how-to methods for leading an IT Technical Group, orchestrating its resources, demands and delivering its services.

Conclusion

The Getting The Best From Your IT Technicians Workshop will help your team leave at the end of the day with a feeling of a job well done, rather than the exhausting prospect of the same eternal backlog and drudgery tomorrow.

Getting The Best From Your IT Technicians Workshop Course Dates

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