IT Service Reporting Workshop Training Course

Our IT Service Reporting Workshop is your key to Service Excellence

Introduction

IT Service reporting is a key aspect of managing your IT Services. It is an opportunity to demonstrate that targets are being hit, or where services are not being hit what is being done to ensure that they will be hit in the future.

Often IT Service Reporting is implemented as an after thought to a Service Review meeting, and not seen as an opportunity to increase customer satisfaction and manage their expectations. Why not take full advantage of this opportunity to communicate with your customers

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Not Included
2 Days
£495Excl. VAT

Course Outline

As a minimum these Key topics that will be covered in the workshop:

  • Reporting against services/service levels
  • Creating meaningful and useful service reports
  • Service reporting as a driver for continual service improvement
  • Reporting media/media types
  • Leading practice in report structure and formats
  • Hierarchical reporting
  • Defining appropriate recipients and reporting frequency

Description

This 2 day facilitated workshop will cover all aspects of IT Service Reporting from how to get started to more advanced techniques to address ever growing challenges of growing service complexity, breadth of integration and customer demand.

About the Course

The Workshop will be fairly free flowing with lots of opportunity to discuss merits and challenges of reporting

Who Should Attend

Anyone wanting to improve their IT Service Reporting capabilities will find this 2 day workshop extremley useful

Materials Provided

Full workshop materials will be provided including folder and hand-outs.

Organisational Benefits

Producing IT Service Reports are key to managing Customer satisfaction by showing them that Service Targets are being met, or what is happening to ensure that they are met in the future

Individual Benefits

Being an expert in Service Reporting will certainly enhance your career prospects as a Service Level Manager or Business Relationship Manager.

Prerequisites

There are no specific requirements to attending this workshop other than a desire to want to improve your organisations IT Service Reporting capabilities.

Prereading

None required

Exam Overview

There is no formal exam.

Exam Type

Classroom Exam

Professional Development Units - PDUs

None allocated at present

Qualifications

None

Next Steps

If attending the IT Service Reporting Workshop has given you a taste for IT Service Management, then we have a huge selection of courses available for you to attend?

ITIL Foundation

ITIL Intermediate Service Offerings and Agreements

BCS Certificate in Service Level Management



Conclusion

TBA

IT Service Reporting Workshop Course Dates

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