ITIL® Availability Management Masterclass Training Course

Understand what ‘availability’ and ‘unavailability’ actually means

Introduction

In this highly intensive one day Masterclass we will be going back to basics to understand what 'availability' and 'unavailability' actually mean. We will be looking at the business perspective and giving you the ability to return to your organisation with the increased knowledge, confidence and hopefully enthusiasm to make a huge difference to your organisations capability to manage service availability.

The Masterclass will be flexible for different levels of expertise, from novice practitioners up to experienced specialists and even ITIL® Experts.

You can click on the button below to download your free Availability Management Plan Template.

Availability Management Plan Template

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Not Included
1 Day
£245Excl. VAT

Course Outline

  • How to get started with Availability Management
  • Understanding the customer and user perspective
  • Measuring availability
  • The Availability Management process down to activity level
  • Process interfaces and dependencies
  • The Availability plan
  • Techniques and methods
  • Roles and responsibilities
  • The technology
  • An implementation/improvement roadmap
  • Metrics, KPIs and reporting
  • How to communicate the benefits
  • Ongoing continual service improvement
  • Current and future challenges
  • Description

    All IT departments realise that improving the level of availability of IT services to the requirement, however many struggle to understand how availability is actually delivered let alone understand how to improve it cost effectively. In many organisations there is still a mismatch between what the customer wants and what the customer needs, and between what the customer needs and what the customer actually gets.

    About the Course

    With the increased complexity of IT infrastructure and service delivery methods, and the ever increasing demands of customers and users, it is paramount that the day to day availability of IT services is professionally managed both now and in the future. With this in mind we have designed this one day Masterclass to cover the complete A to Z of Availability Management. So whether you are just getting started or believe that you already have a mature process in place, we are sure that investing your time and energy in this single day will inspire you to become a true master of Availability Management.

    Who Should Attend

    If you want to gain a better understanding of the Availability Management process, then this is the course for you. Ideal if you are currently working in, or are wishing to move to this area.

    Materials Provided

    Course manuals and hand-outs provided

    Organisational Benefits

    Provides a better understanding of the application of guidelines and frameworks that help to deliver industry Best Practice within the Availability Management area.

    Individual Benefits

    Learn all about the way Availability Management should operate, as according to the ITIL® framework, in order to make your job a little easier, thereby allowing you to focus on the areas that require attention.

    Prerequisites

    There are no prerequisites that needs to be completed for this course.

    Prereading

    Not applicable

    Exam Overview

    Not applicable

    Exam Type

    No Exam

    Professional Development Units - PDUs

    Not applicable

    Qualifications

    Not applicable

    Next Steps

    Why not consider the ITIL® Foundation course as your next step, or if you already hold this qualification, consider undertaking one of the Lifecycle intermediate courses that is applicable to your current role.

    Conclusion

    An excellent one-day summary of the Availability Management area.

    ITIL® Availability Management Masterclass Course Dates

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