This masterclass will cover everything that you will need to put in place to establish a robust and successful Continual Service Improvement Programme.
The Masterclass will be flexible for different levels of expertise, from novice practitioners up to experienced specialists and even ITIL® Experts
During the day we will look at:
Continual Service Improvement (CSI) is something which many organisations strive for but rarely achieve, mainly because they have not developed the underlying processes, procedures and governance that are needed to achieve CSI.
In a single day we will take a pragmatic and in-depth look at the issues and challenges that the Masterclass delegates find most challenging
As we will be covering everything to do with CSI in just one intensive day this masterclass will be suitable for those who are looking to establish CSI within their organisation as well as those who have already started and those who believe they have a credible solution in place, but want to confirm that they have taken the correct approach.
Course manual and hand-outs provided
Provides a better understanding of the application of guidelines and frameworks that help to deliver industry Best Practice within the CSI environment.
Putting time and energy into this intensive one day masterclass could lead to a possible pay rise. Learn all about the way CSI should operate, as according to the ITIL® framework, in order to make your job a little easier, thereby allowing you to focus on the areas that require attention.
No prerequisites required.
Why not consider the ITIL® Foundation course as your next step, or if you already hold this qualification, consider undertaking one of the Lifecycle intermediate courses that is applicable to your current role.
Contact one of our helpful account managers who will be able to assist you in deciding your next steps.
An excellent one-day summary of the CSI process.
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