ITIL® Design Coordination Masterclass Training Course

Understanding where design coordination fits in an organisation

Introduction

In this Masterclass, we will be looking at the Design Coordination process in detail and giving you the ability to return to your organisation with the increased knowledge, confidence and hopefully enthusiasm to make a huge difference to your organisations capability to manage and coordinate service design.

The Masterclass will be flexible for different levels of expertise, from novice practitioners up to experienced specialists and even ITIL® Experts

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Not Included
1 Day
£245Excl. VAT

Course Outline

During the day, we will take a look at:

  • Where the process sits within in the service lifecycle
  • Basic concepts
  • The Service Design Package
  • Business value and benefits
  • How to get started with Design Coordination
  • Who's involved in Design Coordination
  • The Design Coordination process down to activity level
  • Planning and coordination
  • Process interfaces and dependencies
  • Interfaces with Project Management
  • Design Policies
  • Techniques and methods
  • Roles and responsibilities
  • An implementation/improvement roadmap
  • Metrics, KPIs and reporting
  • How to communicate the benefits
  • Ongoing continual service improvement
  • Current and future challenges
  • Description

    Design Coordination as a separate process is relatively new to Service Management, but it is vitally important because it is only through well-coordinated actions that a service provider can hope to create comprehensive and appropriate designs that will support the achievement of the required business outcomes. In this highly intensive one day Masterclass we will be going back to basics to understand where Design Coordination fits within the service lifecycle and within your organisation and what is practically achievable given various levels of organisational and Service Management maturity.

    About the Course

    In a single day we will take a pragmatic and in-depth look at the issues and challenges that the Masterclass delegates find most challenging

    Who Should Attend

    With the increased complexity of IT services it is paramount that they are designed with business needs and outcomes in mind. It is therefore essential to have a fit for purpose, optimised and repeatable Design Coordination process that is both flexible and yields the appropriate level of quality to meet current and future business needs. With this in mind we have designed this one day Masterclass to cover the complete A to Z of Design Coordination. We are sure that investing your time and energy in this single day will inspire you to become a true master of Design Coordination.

    Materials Provided

    Course manual and hand-outs provided

    Organisational Benefits

    Provides a better understanding of the application of guidelines and frameworks that help to deliver industry Best Practice within the Design Co-ordination environment.

    Individual Benefits

    Learn all about the way this process should operate, as according to the ITIL® framework, in order to make your job a little easier, thereby allowing you to focus on the areas that require attention.

    Prerequisites

    None applicable

    Prereading

    None required

    Exam Overview

    Not applicable

    Exam Type

    No Exam

    Professional Development Units - PDUs

    Not applicable

    Qualifications

    Not applicable

    Next Steps

    Why not consider the ITIL® Foundation course as your next step, or if you already hold this qualification, consider undertaking one of the Lifecycle intermediate courses that is applicable to your current role.

    Conclusion

    An excellent one-day summary of the Design Coordination process area.

    ITIL® Design Coordination Masterclass Course Dates

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