Our ITIL® Foundation training course is the first step towards gaining that all-important qualification in ITIL®, the internationally recognised 'Best Practice' qualification for IT Service Management.
Our 3-day ITIL® Foundation training course will take you through, at a high level, the processes that make up the ITIL® Service Management Lifecycle. This will give you a good understanding of how and why ITIL® is so useful to you and your organisation.
The ITIL® Foundation exam is:
The exam pass mark is 26/40 or 65%.
Don't worry, though, you'll be well prepared for the exam by our highly experienced tutors and will have access to our interactive ITIL® Foundation Quiz to help you along the way.
This 'ITIL® in 100 Seconds' video from AXELOS will give you a quick insight into ITIL® Best Practice
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The course syllabus consists of 9 key units. Each unit will gradually increase your knowledge and understanding of the overall ITIL® Framework and its benefits.
Our ITIL® Foundation Certificate in IT Service Management is seen as the 'must-have' qualification for the IT professional who wishes to continue to develop their role within IT Service Management.
If you want to stand out from the crowd, achieving the ITIL® Foundation qualification is certainly a step in the right direction. This training course provides an introduction to the key processes within the ITIL® Framework.
Once ITIL® Foundation accreditation has been achieved by passing the exam, you can then decide the relevant path that you wish to take through the ITIL® Intermediate qualifications, ultimately achieving the ITIL® Expert accreditation.
All of our ITIL® tutors are experienced and accredited ITIL® Experts with relevant ITSM (IT Service Management) industry experience. They will explain in detail the benefits, inputs, outputs and challenges of each of the lifecycle stages:
There are no formal entry requirements for this ITIL® Foundation training course, although delegates should ideally have a general awareness of IT and a basic understanding of the business environment.
Photographic ID is required for all exams, otherwise results will be held until proof of identify can be provided.
The ITIL® Foundation course ends with a 1 hour 'closed book' classroom based multiple choice paper of 40 questions. In order to gain the pass mark, you must achieve at least 26 marks out of possible 40 (65% is the target).
Each question comprises of 4 potential answers of which only 1 is correct. The correct answer will give you exactly 1 point and there is no negative marking.
Don't worry, though, you'll be well prepared for the one hour ITIL® Foundation exam by our highly experienced tutors and will have access to our interactive ITIL® Foundation Quiz to help you along the way.
Our classroom based ITIL® Foundation training course does not currently attract any Professional Development Units – PDU's.
The course does however give you 2 Credits towards the ITIL® Expert qualification.
Once you have completed your training and passed your exam you have several options available to you for further study and career enhancement. These include:
Our ITIL® training programme is an excellent introduction to the ITIL® best-practice IT Service Management Framework. It gives you a sound footing for improving your success at work and/or continuing your development through the ITIL® Intermediate courses, with a possibility for eventually achieving ITIL® Expert level.