For over more than 20 years ITIL® has developed to become the de-facto standard worldwide for IT Service Management (ITSM).
The latest version of ITIL® (the 2011 edition) describes the processes, procedures, activities and checklists that can be used by an organization for establishing integration with the organisation's overall strategy, helping to deliver value and maintaining a minimum level of compliance and competency. It allows the organization to establish a baseline from which it can plan, implement and measure. It is used to demonstrate compliance and to measure improvement.
Purple Griffon provides a number of entries into Service Management learning and development from on-site half day managerial overviews to full day overviews for IT and non-IT staff to formal ITIL® Foundation courses and certification, as well as a broad range of ITIL® training and ITIL® courses.
ITIL® Overview - This is the first step into an introduction into the world of IT Service Management, and can be tailored for different organisations to focus on an industry sector and how ITIL® is applicable to it, or to focus on a number of core process areas.
ITIL® Foundation - The ITIL® Foundation certificate gives you an introduction to the ITIL® framework used by IT Service Management professionals worldwide. This is a three day classroom based training course culminating in a one hour multiple choice exam.
ITIL® Practitioner - If you would like to download the official ITIL® Practitioner Infographic then please click the button below.