ITIL® Managing Across the Lifecycle Training Course

This is the final stage, the capstone, in achieving your ITIL® Expert certification.

Introduction

The purpose of the ITIL® Managing Across the Lifecycle (MALC) course is the final step in you achieving the ITIL® Expert qualification.This focuses on the integration of the service management processes right across the lifecycle, but also includes the key aspects of:

  • Communication
  • Stakeholder management
  • Governance and organisation
  • Measurement
  • Implementing and improving service management capabilities

This five-day course will help you to gain a clear understanding how all the processes across the lifecycle interact, and will convert your knowledge from 'content' as learned on previous courses, to 'application'. So this course will enable you to identify how the service management processes should be implemented and how information should be passed and received from one process to another.

The course ends with a two hour, scenario based, ten question multiple-choice exam, with the pass mark being 35/50 (70%). You will be appropriately prepared for this by our tutors throughout the course. Included in this preparation will be the opportunity to answer practice exam papers, which will raise your confidence levels.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
5 Days
£1495Excl. VAT

Course Outline

This course is split in to modules. The following modules aim to give you a thorough understanding of each course topic:

  • Key Concepts of the Service Lifecycle - this initial unit represents a brief re-cap of key concepts in the ITIL® Service Lifecycle, looked at from a strategic and managerial perspective, as an introduction and foundation for the rest of the syllabus.
  • Communication and Stakeholder Management - this unit covers the value of good communication and ensuring its flow across the Service Lifecycle. It also addresses the effective co-ordination of interaction with both the business and suppliers as key stakeholders.
  • Integrating Service Management Processes across the Service Lifecycle - this unit addresses how to build service management capabilities in order that services flow through the service lifecycle. It includes interfaces between key processes and lifecycle stages.
  • Managing Services across the Service Lifecycle - this unit takes a high-level, holistic view of service management, from the perspective of managing services and service components through the service lifecycle. It focuses on capturing customer and stakeholder needs, measuring service value to ensure that needs are met, and balancing potential conflicts and competing issues with regards to challenges, critical success factors and risks.
  • Governance, Roles, People, Competence and the Organisation - this unit concentrates on governance and the organisational structure required for successful management and delivery of IT services across the service lifecycle.
  • Measurement - this unit focuses on the types of measurements that can be used to support the monitoring of service management activities and IT services throughout the service lifecycle.
  • Implementing and Improving Service Management Capability - this unit covers various techniques for implementing service management capability and for assessing service management maturity and performance to enable effective service management improvement. It also addresses how organisational change can be best achieved.

Description

The ITIL® MALC certificate is the final course in the ITIL® accreditation stream, which builds on the knowledge gained from the previous courses and takes you from ITIL® content knowledge to ITIL® content application and integration

The primary focus for this ITIL® MALC certification is to take your knowledge gained in either the Capability or Lifecycle phase courses but then to take this into how you would integrate the stages and processes into a consistent and applicable bundle.

About the Course

All of our tutors are experienced Service Management experts, and they will explain in detail, the relevant aspects of the MALC certification.

You will learn about the following topics:

• Key concepts of the service lifecycle

• Communication and stakeholder management

• Integrating service management processes across the service lifecycle

• Managing services across the service lifecycle

• Governance and organisation

• Measurement

• Implementing and improving service management capability

Who Should Attend

You should attend this course if you:

  • Are an individual who requires a business and management level understanding of the ITIL® core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
  • Are seeking the ITIL® Expert in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification
  • Are seeking to progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite.

Materials Provided

  • A full copy of all course slides, with room to make your own notes
  • A full copy of the ITIL® Glossary and Acronym List
  • Course hand outs to aid further understanding, where applicable
  • Sample questions

Organisational Benefits

Through gaining an understanding of Managing Across the Lifecycle, this will ensure that the IT teams can deliver/implement the required, aligned, processes that will drive benefits for the business, by ensuring that service delivery will meet their expectations.

From the customer's point of view, that means they are able to completely rely on the IT services to help them achieve their desired results. From the IT team's perspective, consistently good service delivery means less fire-fighting leading to the ability to take a more proactive approach to service delivery.

Individual Benefits

You will gain an understanding of how to be a more effective – and therefore more valued - team member through the understanding of how to implement or improve the service management processes within your organisation.

By developing your knowledge further, you will likely gain significant experience and kudos over your peers in your organisation, and benefits such as a promotion within your own or other organisations, in order to advance your career will likely become more available!

Prerequisites

  • Candidates wishing to undertake this training course and complete the exam must already have two (2) credits from the ITIL® Foundation certificate and must, as a minimum, have obtained a further fifteen (15) credits to achieve a total of at least seventeen (17) credits.
  • These credits can be obtained from the ITIL® Intermediate qualifications. Some credits from earlier ITIL® qualifications and complementary qualifications can also count towards the 15 credits.
  • Holders of ITIL® Expert Certificate in IT Service Management are also eligible. Documentary evidence of all credits must be presented by candidates for the MALC qualification.

Please note that as of January 2013, photographic ID is required for all exams, otherwise results will be withheld until proof has been provided.

Prereading

It is not compulsory but it is recommended that you purchase the following volumes:

  • ITIL® Service Strategy
  • ITIL® Service Design
  • ITIL® Service Transition
  • ITIL® Service Operation
  • ITIL® Continual Service Improvement

The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.

Exam Overview

Please note that from May 2015 PeopleCert requires all MALC exam candidates to provide a paper photocopy of their ITIL Foundation Certificate; together with all other ITIL Intermediate Certificates which when combined carry the necessary minimum 17 credits. These will be collected by the course tutor and sent off with the exam pack. Please ensure you bring these with you on the first day of your course. If you fail to do so you will NOT be able to sit the exam.

The course ends with a 120 minute 'closed book' exam of a multiple-choice, scenario based, gradient-scored paper of 10 questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.

In order to achieve the pass mark, you must achieve at least 35 marks out of possible 50 (70% is the target).

Exam Type

Classroom Exam

Professional Development Units - PDUs

Our classroom based ITIL® Managing Across The Lifecycle training course does not currently attract any Professional Development Units – PDU's.

The course does however give you 5 Credits towards the ITIL® Expert qualification.

Delegates must have a minimum of 22 credits after Managing Across The Lifecycle then they will automatically become an ITIL® Expert.

Qualifications

ITIL® MALC certificate – and if sufficient credits have been accumulated, you will be awarded the ITIL® Expert certification.

Next Steps

Contact one of our helpful account managers who will be able to assist you in deciding next steps – whether this is sitting another Lifecycle course or something else, such as a Capability or Specialist course perhaps.

Conclusion

This ITIL® MALC course will provide you with the details and key steps that are needed if you are directly involved in implementing ITIL® service management processes and procedures at your organisation. Providing that you have already gathered sufficient credits (17 required), this is the final step in you achieving ITIL® Expert certification. So assuming that you achieve the requisite score in the exam, you will be awarded Expert certification – congratulations and well done from all at Purple Griffon for achieving this landmark qualification.

ITIL® Managing Across the Lifecycle Course Dates

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