ITIL® Overview Training Course

In this overview we will cover all of the key areas of the Service Lifecycle

Introduction

This one day overview will be delivered by one of our senior consultant trainers who has had considerable experience working as both a practitioner and implementer of Service Management processes within a number of organisations.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Not Included
1 Day
£185Excl. VAT

Course Outline

In this intensive one day overview you will cover all key areas of the Service Lifecycle and understand the benefits to organisations and individuals. It will help explain the route that you can take if you wish to adopt the ITIL® framework as Service Management 'Best Practice' as a proactive, rather than reactive process.

Description

This one day overview is designed for those who either do not wish to undertake the full three day ITIL® Foundation level of study (including the exam), or those who just want a basic level of knowledge of IT Service Management 'Best Practice'. It is also applicable to those who work alongside Service Managers and require an insight into IT Service Management requirements, the relevant mind-set and terminology.

About the Course

The day will cover, at a high level, the principles behind the ITIL® framework, and the benefits that could be achieved within an IT team if some/all the processes were to be implemented.

Who Should Attend

Anyone who is about to embark in a role within an IT team, especially those responsible for the support and delivery of IT services to the organisation.

Materials Provided

  • Comprehensive course materials
  • Regular refreshments
  • Follow up guidance if required by telephone / email
  • Organisational Benefits

    By understanding and using ITIL, your organisation can move towards a Service Management culture where your IT team can be (and is recognised as) a key player in the success of your customers and users.

    ITIL will help you to attain that understanding of the critical link between IT services and customer and users. ITIL helps you to understand the best ways to manage those services, making your IT organisation indispensable to your customers.

    Individual Benefits

    By gaining an ITIL® qualification it will demonstrate your knowledge of service management and how the processes interact and add value to a business, and may result in you improving your career prospects both internally and with other companies. You may have seen adverts posted around the web on various IT job boards, stating that many companies demand an ITIL® qualification, so make sure that you are going to be considered by taking one of our appropriate courses.

    The course will provide you with an introduction to ITIL® and the benefits it can bring to an organisation by improving services provided to the customer through:

    • Alignment with business needs
    • Negotiated achievable service levels
    • Predictable and repeatable processes
    • Efficiencies in the delivery of service

    Prerequisites

    No prerequisites required.

    Prereading

    Not applicable

    Exam Overview

    Not applicable

    Exam Type

    Classroom Exam

    Professional Development Units - PDUs

    Certificates of attendance are awarded to all delegates.

    Qualifications

    Not applicable

    Next Steps

    ITIL® Foundation course, and then the appropriate lifecycle course if a detailed level of knowledge is required for your role.

    Conclusion

    We have delivered our ITIL® courses to many satisfied customers, who have put their newly acquired knowledge to good use when returning to the office – and some have gone on to achieve the ITIL® Expert qualification which is a sure way of demonstrating your knowledge in this area.

    ITIL® Overview Course Dates

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