The ITIL® Planning, protection and optimisation course is one of the four phases of the ITIL® Capability cycle of courses. Where the ITIL® Lifecycle courses concentrate on the processes themselves, these courses also concentrate on the Management angle of the ITIL® Lifecycle.
Planning, protection and optimisation covers the purpose, objectives, value to the business, service design basics, scope and service design’s role within the ITIL® Lifecycle and the role of design coordination to ensure that what we deliver to our organisations meets their requirements and supports the outcomes they need to achieve to be successful.
This five-day course will take you through an explanation of these fundamentals and show how they drive the need for ensuring that during the design activities all aspects of the service and its requirements throughout its lifecycle are considered, and to facilitate the introduction of these services into supported environments ensuring quality service delivery, customer satisfaction and cost-effective service provision.
The course ends with a one and a half hour, scenario based, eight question multiple-choice exam, with the pass mark being 28/40 (70%). You will be appropriately prepared for this by our tutors throughout the course, and will sit two mock exams to raise your confidence levels.
This course is made up of the modules listed below.Each module aims to help you understand each section and give you a full understanding of each subject.
The ITIL® Planning, Protection & Optimisation intermediate certificate is one of the four capability phases that build on the knowledge gained from the ITIL® Foundation certificate.This capability phase is for those who wish to gain a deeper level of understanding of the ITIL® processes and roles, how they are implemented and interact.
The primary focus for this ITIL® Planning, Protection & Optimisation is to effectively plan to deliver services that are able to meet the requirements business, ensuring sufficient capacity, availability and continuity is in place through:
Availability is the key because…
So if you are someone who requires a detailed understanding of the Planning, Protection and Optimisation processes and how they may be used to enhance the quality of IT Service Design and support within an organisation, then PPO is for you.
Click the button below to download your free Availability Management Plan Template.
All of our tutors are experienced Service Management experts, and they will explain in detail the relevant aspects of Planning, protection and optimisation from the Management perspective.
You will learn all about the following skills and abilities:
This course will be applicable if you:
Service Design is the phase of the ITIL lifecycle responsible for the ensuring services are correctly designed to meet customer requirements to such an extent that they require minimal improvement during their lifecycle. To achieve this vision, Planning, protection and optimisation ensures the 5 elements of Service Design are correctly addressed during design activities, and takes a holistic view, to wit;
Service Design provides guidance for the design of appropriate and innovative IT services to meet current and future agreed business requirements. Taking this holistic approach provides many benefits including;
The processes involved in the Planning, protection and optimisation course are as follows;
You will gain an understanding on how Planning, protection and optimisation forms the core of the Service Design stage of the ITIL® Lifecycle and works to try and ensure that designs meet organisational requirements (both now and in the future) and support the outcomes the organisation needs to achieve to be considered successful.
It will also become apparent from the training that any flaws in the service design activities will inevitably lead to a service that fails to meet the organisational needs and requirements, resulting in the need for remedial work being undertaken within the production environment, leading to dissatisfaction from the organisation, and additional workload for IT in trying to correct the design faults that exist.
By having a better understanding of the best-practice framework, and in this particular course, Planning, protection and optimisation, it will enable you to identify areas for improvement back at the workplace, and allow you to develop your current role further, and help you do your job better.The reward being advancement within your company and a potential to increase your salary!
Candidates are required to have completed the ITIL® Foundation Certificate in IT Service Management and have a minimum of two years relevant IT experience. Please note that as of May 2015 PeopleCert requires evidence of this certificate. In order to sit the exam you must provide a paper photocopy of your ITIL Foundation Certificate - please ensure you bring this with you on the first day of your course. If you fail to do so you will NOT be able to sit the exam.
Photographic ID is required for all exams, otherwise results will be withheld until proof has been provided.
It is not compulsory but it is recommended that you purchase the following volumes:
The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.
Please note that as of May 2015 PeopleCert requires evidence of this certificate. In order to sit the exam you must provide a paper photocopy of your ITIL Foundation Certificate - please ensure you bring this with you on the first day of your course. If you fail to do so you will NOT be able to sit the exam.
The course ends with a 90 minute ‘closed book’ exam of a multiple-choice, scenario based, gradient-scored paper of 8 questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
The examination is taken on the afternoon of the 5th day.
Our classroom based ITIL® Planning Protection & Optimisation training course does not currently attract any Professional Development Units – PDU's.
The course does however give you 4 Credits towards the ITIL® Expert qualification.
Contact one of our helpful account managers who will be able to assist you in deciding your next steps – whether this is sitting another Capability course, or something else, such as a Lifecycle or Specialist course perhaps.
This ITIL® Planning, protection and optimisation course will provide you with the details, guidance and key steps that are needed if you are working within the Service Design element of the ITIL® lifecycle within your organisation.
PPO is a key element in ensuring services are designed for the needs of today and tomorrow, and that by taking a holistic approach to the design, we have an assurance that the service will indeed bring benefits to our organisations by helping them achieve their aims and ambitions.
By achieving a pass mark in this exam, you will be awarded 4 points towards your ITIL® Credit Score, with a total of 22 points being required in order to be awarded the ITIL® Expert certification.