ITIL® Release, Control & Validation Training Course

Our RCV course enables you to plan and efficiently deploy changes into production

Introduction

The ITIL® Release, Control and Validation course (RCV) is one of the four ITIL® Capability modules at the intermediate level of training course. The other three ITIL® Capability qualifications being the Operational Support and Analysis, Service Offerings and Agreements and Planning, Protection and Optimisation training courses.

Where the ITIL® Lifecycle courses concentrate on the implementation and management of ITSM processes themselves, the ITIL® Capability courses also concentrate on the hands-on practical elements of managing the ITIL® processes on a day to day basis, i.e. they are targeted at 'Practitioners' rather than 'Managers'.

The Release, Control and Validation certification course is mainly based on the Service Transition 'Best Practice' publication. It specifically addresses the need to ensure that IT services are planned, built, tested, evaluated and deployed in a controlled manner, ensuring that they meet the organisations requirements, and ensuring that on deployment there is no, or minimal disruption to our existing Infrastructure and services, and that the required organisational needs are met, and value realised.

This five-day ITIL® RCV Certification course will take you through an explanation of these fundamentals and show you how they drive the need for ensuring that during the transitional activities all aspects of the service and its requirements are considered and managed in a controlled fashion.

The course ends with a one and a half hour, scenario based, eight question multiple-choice exam, with the pass mark being 28/40 (70%). You will be appropriately prepared for this by our tutors throughout the course, and will sit two mock exams to raise your confidence levels.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
5 Days
£1495Excl. VAT

Course Outline

This RCV course is made up of the modules listed below. Each module aims to help you understand each section and give you a full understanding of each subject.

  • Introduction
  • Change Management
  • Service Asset and Configuration Management
  • Service Validation and Testing
  • Release and Deployment Management
  • Request Fulfilment
  • Change Evaluation
  • Knowledge Management
  • Roles and Responsibilities
  • Technology and Implementation Considerations

Description

The ITIL® Release, Control & Validation intermediate certificate is one of the four capability courses that build on the knowledge gained from the ITIL® Foundation certificate.This capability stream is for those who wish to gain a deeper level of understanding of the ITIL® processes and roles, how they are implemented and interact.

The primary focus for this ITIL® Release, Control & Validation course is to effectively plan service transitions through:

  • Assessment of changes
  • How to build, test and deploy releases
  • Ensure validation of changes before promoting into production
  • Evaluating changes once they are in operation to ensure that there are no adverse effects
  • Educate all areas by ensuring the right level of knowledge is provided to the right people, through an effective and efficient Configuration and Knowledge Management systems

About the Course

All of our tutors are experienced IT Service Management (ITSM) experts, and they will explain in detail the relevant aspects of Release, control and validation from the Management perspective. You will be taken through service management as a practice, key principles of service transition, the processes, common service transition activities, and the organisational aspects of service transition.

You will learn all about the following skills and abilities:

  • Service Management as a practice
  • Service Transition Purpose and objectives
  • Service Transition processes, including CSFs/KPIs
  • Roles and responsibilities
  • Technical implications and considerations

Who Should Attend

This course will be applicable for you if you:

  • Are an individual who requires a detailed understanding of the Release, Control and Validation processes and how they may be used to enhance the quality of IT service support within an organisation.
  • Are an IT professional working within an organisation that has adopted and adapted ITIL® but needs to be informed about and thereafter contribute to an on-going service improvement programme.
  • Are a member of operational staff involved in the following areas who wish to enhance their role-based capabilities:
    • Change Management
    • Release and Deployment Management
    • Service Validation
    • Service Testing
    • Service Asset and Configuration Management
    • Request Fulfilment
    • Change Evaluation
    • Knowledge Management
  • Individuals seeking progress through the ITIL® qualifications towards achieving the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite.
  • Are in one of the following IT professions or areas:
    • Release Manager
    • Security Administrator
    • IT Operations Manager
    • Database Administrator
    • Security Manager

Materials Provided

Our ITIL® Service Management training materials for the ITIL® RCV Intermediate module training course includes:

  • A full copy of all ITIL® RCV intermediate course slides, with room to make your own notes
  • A personal copy of the ITIL® Intermediate Capability Handbook – Release, Control & Validation
  • A full copy of the ITIL® Glossary and Acronym List
  • Course hand-outs to aid further understanding, where applicable
  • Sample questions and mock exam

Organisational Benefits

Service Transition is the phase of the ITIL® lifecycle responsible for the transitioning of new or changed services into the live environment.

Many organisations deliver significant change through formal projects, and the failure to ensure that projects address the full service management and operational requirements as well as the functional requirements can be a costly, or even fatal, mistake to an organisation.

Service Transition through effective Release, Control and Validation ensures that the transition processes are streamlined, effective and efficient, so that the risk of delay of deploying solutions into the live environment is minimised. Service Transition also establishes assurance of the expected and actual service deliverables, and integrated elements that each service depends on to deliver and operate the service successfully. These elements include applications, infrastructure, knowledge, documentation, facilities, finance, people, processes, skills and so on.

The processes involved in the Release, control and validation training course are as follows;

  • Change Management – Ensuring that changes are controlled and only beneficial changes are allowed to progress to the live environment.
  • Service Asset and Configuration Management – Having control, sight and an understanding of the assets that make up the services they deliver to the business.
  • Service Validation and Testing – Provide confidence that new or changed services will provide the expected organisational outcomes and value within the cost, capacity and constraints identified.
  • Release and Deployment - Involved in release planning, build, test and deployment and review of releases that meet organisational requirements into the production environment.
  • Request Fulfilment – Dealing with service requests from the organisation.
  • Change Evaluation – Evaluate the service change throughout the transitional activities, to ensure it will meet the organisational requirements and create the expected organisational value
  • Knowledge Management – Enable organisations to improve the quality of decision-making by ensuring that reliable and secure information and data are available to allow informative decisions to be made, based on our intellectual capital (our knowledge).

Individual Benefits

You will gain an understanding on how Release, control and validation forms the core of the Service Transition stage of the ITIL® Lifecycle, and works to try and ensure only beneficial changes are introduced into the production environment, in a controlled fashion.

It will also become apparent from the training that service transition needs to ensure that all requirements for the service are considered during the build/test/deployment phase, including people, (both the business and IT), processes, measurements and metrics, knowledge, tools etc. If we are to create the expected and required organisational value.

By having a better understanding of the best-practice framework, and in this particular course, Release, control and validation, it will enable you to identify areas for improvement back at the workplace, and allow you to develop your current role further, and help you do your job better.The reward being advancement within your company and a potential to increase your salary!

Prerequisites

Candidates are required to have completed the ITIL® Foundation Certificate in IT Service Management (ITIL® v3 or v2011) and have a minimum of two years relevant IT experience. Please note that as of May 2015 BCS requires evidence of this certificate. In order to sit the exam you must provide a paper photocopy of your ITIL Foundation Certificate - please ensure you bring this with you on the first day of your course. If you fail to do so you will NOT be able to sit the exam.

Photographic ID is required for all exams, otherwise results will be withheld until proof has been provided.

Prereading

It is not compulsory but it is recommended that you purchase the following volumes:

  • ITIL® Service Strategy
  • ITIL® Service Design
  • ITIL® Service Transition
  • ITIL® Service Operation
  • ITIL® Continual Service Improvement

The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.

Exam Overview

Please note that as of May 2015 PeopleCert requires evidence of this certificate. In order to sit the exam you must provide a paper photocopy of your ITIL Foundation Certificate - please ensure you bring this with you on the first day of your course. If you fail to do so you will NOT be able to sit the exam.

The course ends with a 90 minute ‘closed book’ exam of a multiple-choice, scenario based, gradient-scored paper of 8 questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.

The examination is taken on the afternoon of the 5th day.

Exam Type

Classroom Exam

Professional Development Units - PDUs

Our classroom based ITIL® Release, Control & Validation course does not currently attract any Professional Development Units – PDU's.

The course does however give you 4 Credits towards the ITIL® Expert qualification.

Qualifications

ITIL® Release, Control & Validation certificate

Next Steps

Contact one of our helpful account managers who will be able to assist you in deciding your next steps – whether this is sitting another ITIL® Capability course, or something else, such as a ITIL® Lifecycle or a BCS Specialist course perhaps.

Please note there is a degree of overlap between the ITIL® Release, Control and Validation Capability course and the ITIL® Service Transition Lifecycle course, so if you are working towards ITIL® Expert we do not suggest taking both courses.

Conclusion

This ITIL® Release, control and validation course will provide you with the details, guidance and key steps that are needed if you are working within the Service Transition element of the ITIL® lifecycle within your organisation.

RCV is a key element in the provision of planning, building, testing, evaluation and deployment of value-creating service changes to the production environment, that are beneficial to the organisation.

By achieving a pass mark in this exam, you will be awarded 4 points towards your ITIL® Credit Score, with a total of 22 points being required in order to be awarded the ITIL® Expert certification.

ITIL® Release, Control & Validation Course Dates

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