The ITIL® Release, Control and Validation course (RCV) is one of the four ITIL® Capability modules at the intermediate level of training course. The other three ITIL® Capability qualifications being the Operational Support and Analysis, Service Offerings and Agreements and Planning, Protection and Optimisation training courses.
Where the ITIL® Lifecycle courses concentrate on the implementation and management of ITSM processes themselves, the ITIL® Capability courses also concentrate on the hands-on practical elements of managing the ITIL® processes on a day to day basis, i.e. they are targeted at 'Practitioners' rather than 'Managers'.
The Release, Control and Validation certification course is mainly based on the Service Transition 'Best Practice' publication. It specifically addresses the need to ensure that IT services are planned, built, tested, evaluated and deployed in a controlled manner, ensuring that they meet the organisations requirements, and ensuring that on deployment there is no, or minimal disruption to our existing Infrastructure and services, and that the required organisational needs are met, and value realised.
This five-day ITIL® RCV Certification course will take you through an explanation of these fundamentals and show you how they drive the need for ensuring that during the transitional activities all aspects of the service and its requirements are considered and managed in a controlled fashion.
The course ends with a one and a half hour, scenario based, eight question multiple-choice exam, with the pass mark being 28/40 (70%). You will be appropriately prepared for this by our tutors throughout the course, and will sit two mock exams to raise your confidence levels.
This RCV course is made up of the modules listed below. Each module aims to help you understand each section and give you a full understanding of each subject.
The ITIL® Release, Control & Validation intermediate certificate is one of the four capability courses that build on the knowledge gained from the ITIL® Foundation certificate.This capability stream is for those who wish to gain a deeper level of understanding of the ITIL® processes and roles, how they are implemented and interact.
The primary focus for this ITIL® Release, Control & Validation course is to effectively plan service transitions through:
All of our tutors are experienced IT Service Management (ITSM) experts, and they will explain in detail the relevant aspects of Release, control and validation from the Management perspective. You will be taken through service management as a practice, key principles of service transition, the processes, common service transition activities, and the organisational aspects of service transition.
You will learn all about the following skills and abilities:
This course will be applicable for you if you:
Our ITIL® Service Management training materials for the ITIL® RCV Intermediate module training course includes:
Service Transition is the phase of the ITIL® lifecycle responsible for the transitioning of new or changed services into the live environment.
Many organisations deliver significant change through formal projects, and the failure to ensure that projects address the full service management and operational requirements as well as the functional requirements can be a costly, or even fatal, mistake to an organisation.
Service Transition through effective Release, Control and Validation ensures that the transition processes are streamlined, effective and efficient, so that the risk of delay of deploying solutions into the live environment is minimised. Service Transition also establishes assurance of the expected and actual service deliverables, and integrated elements that each service depends on to deliver and operate the service successfully. These elements include applications, infrastructure, knowledge, documentation, facilities, finance, people, processes, skills and so on.
The processes involved in the Release, control and validation training course are as follows;
You will gain an understanding on how Release, control and validation forms the core of the Service Transition stage of the ITIL® Lifecycle, and works to try and ensure only beneficial changes are introduced into the production environment, in a controlled fashion.
It will also become apparent from the training that service transition needs to ensure that all requirements for the service are considered during the build/test/deployment phase, including people, (both the business and IT), processes, measurements and metrics, knowledge, tools etc. If we are to create the expected and required organisational value.
By having a better understanding of the best-practice framework, and in this particular course, Release, control and validation, it will enable you to identify areas for improvement back at the workplace, and allow you to develop your current role further, and help you do your job better.The reward being advancement within your company and a potential to increase your salary!
Candidates are required to have completed the ITIL® Foundation Certificate in IT Service Management (ITIL® v3 or v2011) and have a minimum of two years relevant IT experience. Please note that as of May 2015 BCS requires evidence of this certificate. In order to sit the exam you must provide a paper photocopy of your ITIL Foundation Certificate - please ensure you bring this with you on the first day of your course. If you fail to do so you will NOT be able to sit the exam.
Photographic ID is required for all exams, otherwise results will be withheld until proof has been provided.
It is not compulsory but it is recommended that you purchase the following volumes:
The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.
Please note that as of May 2015 PeopleCert requires evidence of this certificate. In order to sit the exam you must provide a paper photocopy of your ITIL Foundation Certificate - please ensure you bring this with you on the first day of your course. If you fail to do so you will NOT be able to sit the exam.
The course ends with a 90 minute ‘closed book’ exam of a multiple-choice, scenario based, gradient-scored paper of 8 questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
The examination is taken on the afternoon of the 5th day.
Our classroom based ITIL® Release, Control & Validation course does not currently attract any Professional Development Units – PDU's.
The course does however give you 4 Credits towards the ITIL® Expert qualification.
Contact one of our helpful account managers who will be able to assist you in deciding your next steps – whether this is sitting another ITIL® Capability course, or something else, such as a ITIL® Lifecycle or a BCS Specialist course perhaps.
Please note there is a degree of overlap between the ITIL® Release, Control and Validation Capability course and the ITIL® Service Transition Lifecycle course, so if you are working towards ITIL® Expert we do not suggest taking both courses.
This ITIL® Release, control and validation course will provide you with the details, guidance and key steps that are needed if you are working within the Service Transition element of the ITIL® lifecycle within your organisation.
RCV is a key element in the provision of planning, building, testing, evaluation and deployment of value-creating service changes to the production environment, that are beneficial to the organisation.
By achieving a pass mark in this exam, you will be awarded 4 points towards your ITIL® Credit Score, with a total of 22 points being required in order to be awarded the ITIL® Expert certification.