ITIL® Service Asset & Configuration Management Masterclass Training Course

This course covers everything to do with Service Asset and Configuration Management

Introduction

Most organisations are unlikely to have a Configuration Management Database (CMDB) in place let alone a Configuration Management System (CMS). Many organisations struggle with the sheer complexity and never get started, others start and then fail to maintain accuracy so people lose confidence. In this highly intensive and interactive one day Masterclass we will discuss everything to do with Service Asset and Configuration Management from design and development through to implementation and improvement.

The Masterclass will be flexible for different levels of expertise, from novice practitioners up to experienced specialists and even ITIL® Experts.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Not Included
1 Day
£245Excl. VAT

Course Outline

During this course, we will take a closer look at:

  • What is Service Asset and Configuration Management
  • What are the benefits of having a CMDB / CMS
  • The Service Asset and Configuration Management process down to activity level
  • The importance of planning and design
  • Process interfaces and dependencies, especially Change Management
  • Techniques and methods we can use to manage the CMDB
  • Roles and responsibilities
  • The technology
  • An implementation roadmap
  • Status Accounting – The CI lifecycle
  • Metrics, KPIs and reporting
  • Keeping the CMDB up to date
  • Verification and Audit
  • How to communicate the benefits
  • Implementation
  • Ongoing continual service improvement
  • Current and future challenges

Description

You may only get one attempt at getting Service Asset and Configuration Management right, so it is vitally important that you fully understand your organisational requirements for holding configuration data, the benefits it will bring to your organisation, and how to create and maintain a CMDB/CMS and then maintain it long term.

If you attend no other training course this year you must attend this one. A CMDB should be the foundation on which you build all of your other service management processes, not a bolt-on or an afterthought.

About the Course

This one-day masterclass will take a pragmatic and in-depth look at Service Asset and Configuration Management

Who Should Attend

If you want to get a better understanding of the Service Asset and Configuration Management process, then this is the course for you. Ideal if you are currently working in, or are wishing to move to this area.

Materials Provided

Course manual and hand-outs provided

Organisational Benefits

Provides a better understanding of the application of guidelines and frameworks that help to deliver industry Best Practice within the Service Asset and Configuration Management area.

Individual Benefits

Learn all about the way this area should operate, as according to the ITIL® framework in order to make your job a little easier, thereby allowing you to focus on the areas that require attention.

Prerequisites

Not applicable

Prereading

None required

Exam Overview

Not applicable

Exam Type

No Exam

Professional Development Units - PDUs

Not applicable

Qualifications

Not applicable

Next Steps

Why not consider the ITIL® Foundation course as your next step? Or if you already hold this qualification, consider undertaking one of the Lifecycle intermediate courses that is applicable to your current role.

Conclusion

An excellent one-day summary of the Service Asset & Configuration Management area.

ITIL® Service Asset & Configuration Management Masterclass Course Dates

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Course Date
18Jul
18Jul
Course

ITIL® Service Asset & Configuration Management Masterclass

Location
London
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