ITIL® Service Catalogue Management Masterclass Training Course

This course will look at all the purposes of Service Catalogue

Introduction

Service Catalogue Management has become flavour of the month; it has great benefits, but only if done correctly. If you are struggling to get your head around the concept, or have started but stalled or are creating multiple service catalogues then you need to attend this Masterclass.

The Masterclass will be flexible for different levels of expertise, from novice practitioners up to experienced specialists and even ITIL® Experts.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Not Included
1 Day
£245Excl. VAT

Course Outline

During the day we will take a close look at:

  • What is a Service Catalogue
  • What are the benefits of having a Service Catalogue
  • The development lifecycle, the Service Pipeline and the Service Portfolio
  • Business Service Catalogue and Technical Catalogue
  • The Service Catalogue Management process down to activity level
  • Process interfaces and dependencies
  • Techniques and methods we can use to manage the Service Catalogue
  • Roles and responsibilities
  • The technology that underpins and supports the catalogue
  • An implementation roadmap
  • Metrics, KPIs and reporting
  • Keeping the catalogue up to date
  • How to communicate the benefits
  • Ongoing continual service improvement
  • Current and future challenges
  • Description

    In this highly intensive one day Masterclass we will look at the purpose of the Service Catalogue, who the stakeholders are and their requirements.

    About the Course

    In a single day we will take a pragmatic and in-depth look at the issues and challenges that the Masterclass delegates find most challenging

    Who Should Attend

    If you want to get a better understanding of the Service Catalogue Management process, then this is the course for you. Ideal if you are currently working in, or are wishing to move to this area.

    Materials Provided

    Course manual and hand-outs provided

    Organisational Benefits

    Provides a better understanding of the application of guidelines and frameworks that help to deliver industry Best Practice within the Service Catalogue Management environment.

    Individual Benefits

    Learn all about the way Service catalogue Management should operate, as according to the ITIL® framework in order to make your job a little easier, thereby allowing you to focus on the areas that require attention.

    Prerequisites

    Not applicable

    Prereading

    Not applicable

    Exam Overview

    Not applicable

    Exam Type

    No Exam

    Professional Development Units - PDUs

    Not applicable

    Qualifications

    Not applicable

    Next Steps

    Contact one of our helpful account managers who will be able to assist you in deciding your next steps.

    Why not consider the ITIL® Foundation course as your next step? Or if you already hold this qualification, consider undertaking one of the Lifecycle intermediate courses that is applicable to your current role.

    Conclusion

    An excellent one-day summary of the Service Catalogue Management area.

    ITIL® Service Catalogue Management Masterclass Course Dates

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