The ITIL® Service Design certificate (SD) is the second phase in the five phases of the ITIL® IT Service Management lifecycle.
This certification is intended to enable existing holders of the ITIL® Foundation certificate in IT Service Management to gain the skills needed to have a comprehensive understanding of the processes and roles described in the Service Design element of the Service Management Lifecycle.
The course focuses on the design of the IT services, including all of the relevant aspects - architectures, processes and policies, and documentation. These need to be aligned to meet the needs of the business, both at this point in time, and in the future.
This three-day course will take you through an explanation of the fundamentals and provide you with the requisite information around the concepts, processes and activities of service design.
The course ends with a one and a half hour, scenario based, eight question multiple-choice exam, with the pass mark being 28 (70%).
You will be appropriately prepared for this by our ITIL® Expert tutors throughout the course, and will sit a mock exam to increase your confidence levels.
This course is split in to modules. The following modules aim to give you a thorough understanding of each course topic:
The ITIL® Service Design intermediate certificate is one of the five lifecycle phase courses that builds on the knowledge gained from the ITIL® Foundation certificate This lifecycle phase is for you if you wish to seek, or currently hold, a management or team leader role within your organisation, or require an understanding of ServiCe Design beyond a Foundation level of knowledge.
The primary focus for this ITIL® Service Design certification is new or changed business requirements and ends with the development of a service solution designed to meet the documented needs of the business. This developed solution is then passed to service transition to evaluate, build, test and deploy the new or changed service.
You can also click the button below to download your free Availability Management Plan Template.
Our ITIL® Expert tutors will explain in detail that by adopting good service design practices, it is possible to deliver quality, cost-effective services and to ensure that the business requirements are being met consistently.
You will learn that adopting and implementing standard and consistent approaches for service design will help you to:
The audience for this course includes those who:
The Service Design qualification would also suit candidates in the following IT professions or areas:
As part of the ITIL® Service Design Intermediate training course you will receive:
By ensuring that the business and IT work together as a team, this will ensure that the design and delivery of a new or changed service meets the customer requirements that will deliver the performance improvements or increased profitability (depending on what the service change was aimed to address).
IT staff will be more aligned with the aims of the business as a whole, rather than just the technical aspects.
You will gain an understanding on how to ensure that the service is designed in the appropriate manner to meet all of the requirements (both business and IT), thereby improving the quality of the deliverables.
By enabling IT to be able to respond quickly and effectively to the needs of the business, will generate increased team functionality – increased enjoyment of delivering what was required, on time. By having a better understanding of the best-practice framework, it will enable you to identify areas for improvement back at the workplace, and allow you to develop your current role further, and help you do your job better.The reward being advancement within your company and a potential to increase your salary!
Candidates are required to have completed the ITIL® Foundation Certificate in IT Service Management and have a minimum of two years relevant IT experience.
Please note that as of May 2015 PeopleCert requires evidence of this certificate. In order to sit the exam you must provide a paper photocopy of your ITIL® Foundation Certificate - please ensure you bring this with you on the first day of your course. If you fail to do so you will NOT be able to sit the exam.
Photographic ID is required for all exams, otherwise results will be withheld until proof has been provided.
It is not compulsory but it is recommended that you purchase the following volumes:
The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.
Please note that as of May 2015 PeopleCert requires evidence of this certificate. In order to sit the exam you must provide a paper photocopy of your ITIL Foundation Certificate - please ensure you bring this with you on the first day of your course. If you fail to do so you will NOT be able to sit the exam.
The course ends with a 90 minute ‘closed book’ exam of a multiple-choice, scenario based, gradient-scored paper of 8 questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
The examination is taken on the afternoon of the 3rd day.
Our classroom based ITIL® Service Design training course does not currently attract any Professional Development Units – PDU's.
The course does however give you 3 Credits towards the ITIL® Expert qualification.
Once you have gained the ITIL® Service Design Intermediate certificate you may consider sitting another ITIL® Lifecycle course, such as:
Or maybe something else, such as one of our four ITIL® Capability course qualifications, those being:
Or maybe a BCS Specialist course qualification, those being:
Please note that there is a degree of overlap between the ITIL® Service Design Lifecycle course and the ITIL® Planning, Protection and Optimisation Capability course, so if you are working towards ITIL® Expert we do not suggest taking both courses.
Why not contact one of our helpful account managers who will be able to assist you in deciding your next steps?
This ITIL® Service Design course will provide you with the details and key steps that are needed if you are involved in the planning of the strategies and architectures to deliver effective and efficient IT services that will serve the organisation well.
By achieving a pass mark in this exam, you will be awarded 3 points towards your ITIL® Credit Score, with a total of 22 points being required in order to be awarded the ITIL® Expert certification.