The ITIL® Service Strategy certificate is the first phase in the IT Service Management lifecycle, which focuses on the business fundamentals to drive the need for IT services.This three-day course will take you through an explanation of these fundamentals and show how they drive the need for IT services and provide justification for investments.It will cover how to design, develop, and implement service management - not only as an organisational capability but also as a strategic asset.
This course is split in to modules. The following modules aim to give you a thorough understanding of each course topic:
The ITIL® Service Strategy intermediate certificate is one of the five lifecycle phase courses that builds on the knowledge gained from the ITIL® Foundation certificate.This lifecycle phase is for you if you wish to seek, or currently hold, a management or team leader role within your organisation. The primary focus for this ITIL® Service Strategy certification is the management of teams responsible for the strategic assessment and planning for new or changing IT services, which will enable your organisation to achieve its strategic goals.
All of our tutors are experienced Service Management experts, and they will explain in detail the relevant aspects of Service Strategy. You will be taken through the strategies, policies and constraints needed to plan, and put into operation, the policies and procedures, and architectures that aim to deliver more effective and efficient IT services.
You will learn all about the following skills and abilities:
You are in one of the following IT professions or areas:
By ensuring that the business and IT work together as a team, this will ensure that the design and delivery of a new or changed service meets the customer requirements. By adopting service strategy principles, it will allow the technical teams to develop the service quicker as there will be less opportunity for any misunderstanding, through regular and accurate liaison and communication.
IT staff will be more aligned with the aims of the business as a whole, rather than just the technical aspects. Service strategy is a key area for those professionals working in roles associated with the strategic planning, execution and control within a service-based business model, including those seeking an understanding of the concepts, processes, functions and activities involved.
You will gain an understanding on how to identify and meet the required outcomes for the business, plus what level of service is required, and how this can be achieved. By enabling IT to be able to respond quickly and effectively to the needs of the business, will generate increased team functionality – increased enjoyment of delivering what was required, on time. By having a better understanding of the best-practice framework, it will enable you to identify areas for improvement back at the workplace, and allow you to develop your current role further, and help you do your job better.The reward being advancement within your company and a potential to increase your salary!
Candidates are required to have completed the ITIL® Foundation Certificate in IT Service Management and have a minimum of two years relevant IT experience. Please note that as of May 2015 PeopleCert requires evidence of this certificate. In order to sit the exam you must provide a paper photocopy of your ITIL Foundation Certificate - please ensure you bring this with you on the first day of your course. If you fail to do so you will NOT be able to sit the exam.
Photographic ID is required for all exams, otherwise results will be withheld until proof has been provided.
It is not compulsory but it is recommended that you purchase the following volumes:
The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.
Please note that as of May 2015 PeopleCert requires evidence of this certificate. In order to sit the exam you must provide a paper photocopy of your ITIL Foundation Certificate - please ensure you bring this with you on the first day of your course. If you fail to do so you will NOT be able to sit the exam.
The course ends with a 90 minute ‘closed book’ exam of a multiple-choice, scenario based, gradient-scored paper of 8 questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
In order to achieve the pass mark, you must achieve at least 28 marks out of a possible 40 (70%).
The examination is taken on the afternoon of the 3rd day.
Our classroom based ITIL® Service Strategy training course does not currently attract any Professional Development Units – PDU's.
The course does however give you 3 Credits towards the ITIL® Expert qualification.
Contact one of our helpful account managers who will be able to assist you in deciding your next steps – whether this is sitting another Lifecycle course, or something else, such as a Capability or Specialist course perhaps.
This ITIL® Service Strategy course will provide you with the details and key steps that are needed if you are involved in the planning of the strategies and architectures to deliver effective and efficient IT services that will serve the organisation well. By achieving a pass mark in this exam, you will be awarded 3 points towards your ITIL® Credit Score, with a total of 22 points being required in order to be awarded the ITIL® Expert certification.