ITIL® Transition Planning & Support Masterclass Training Course

Going back to basic concepts to understand what Service Transition really means

Introduction

With this in mind we have designed this one day Masterclass to cover the complete A to Z of Transition Planning and Support. So whether you are just getting started or believe that you already have a mature process in place, we are sure that investing your time and energy in this single day will inspire you to become a true master of Transition Planning and Support.

The Masterclass will be flexible for different levels of expertise, from novice practitioners up to experienced specialists and even ITIL® Experts.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Not Included
1 Day
£245Excl. VAT

Course Outline

We will take a view of:

  • The key requirements for effective Service Transition
  • Basic concepts
  • The importance of Planning
  • Key Support activities
  • The Service Design Package
  • Transition Planning and Support process objectives
  • The Transition Planning and Support process down to activity level
  • Transition Policies
  • Process interfaces and dependencies
  • Change Management
  • Release & Deployment Management
  • Methods and techniques
  • Roles and responsibilities
  • Stakeholder involvement
  • Resource coordination
  • The technology
  • An implementation/improvement roadmap
  • Metrics, KPIs and reporting
  • How to communicate the benefits
  • Ongoing continual service improvement
  • Overcoming current and future challenges

Description

Effective Transition Management is vital in all organisations whatever their size, and the Transition Planning and Support process is a critical component of highly efficient and cost effective Service Transition. In this highly intensive one day Masterclass we will be going back to basic concepts to understand what Service Transition really means. We will be focusing on how we achieve the key objectives of transition planning and support, and giving you the ability to return to your organisation with the increased knowledge, confidence and hopefully enthusiasm to make a huge difference to your organisations capability to manage successful service transitions.

About the Course

In a single day we will take a pragmatic and in-depth look at the issues and challenges that the Masterclass delegates find most challenging

Who Should Attend

This Masterclass is ideal for people who are working, or want to work, within the change management area of an organisation in order that they can understand the necessary activities that are undertaken.

Materials Provided

Course manual and hand-outs provided

Organisational Benefits

Provides a better understanding of the application of guidelines and frameworks that help to deliver industry Best Practice within Transition Planning and Support

Individual Benefits

Learn all about how Transition Planning and Support should operate, as according to the ITIL® framework in order to make your job a little easier.

Prerequisites

None required

Prereading

Not applicable

Exam Overview

Not applicable

Exam Type

No Exam

Professional Development Units - PDUs

Not applicable

Qualifications

Not applicable

Next Steps

Why not consider the ITIL® Foundation course as your next step, or if you already hold this qualification, consider undertaking one of the Lifecycle intermediate courses that is applicable to your current role.

Conclusion

An excellent one-day summary of the Transition Planning and Support area.

ITIL® Transition Planning & Support Masterclass Course Dates

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