Our ITIL® V3 Foundation training course is the first step towards gaining that all-important qualification in ITIL®, the internationally recognised 'Best Practice' qualification for IT Service Management.
Our 3-day ITIL® V3 Foundation training course will take you through, at a high level, the processes that make up the ITIL® Service Management Lifecycle. This will give you a good understanding of how and why ITIL® is so useful to you and your organisation.
The ITIL® V3 Foundation exam is:
The exam pass mark is 26/40 or 65%.
Don't worry, though, you'll be well prepared for the exam by our highly experienced tutors and will have access to our interactive ITIL® Foundation Quiz to help you along the way.
This 'ITIL® in 100 Seconds' video from AXELOS will give you a quick insight into ITIL® Best Practice
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Did you know that... Base entirely on Customer reviews, Purple Griffon has recently been awarded Leader status for ITIL training by Course Conductor. This validates the quality of the ITIL training courses we deliver on a day to day basis.
The course syllabus consists of 9 key units. Each unit will gradually increase your knowledge and understanding of the overall ITIL® Framework and its benefits.
Our ITIL® V3 Foundation Certificate in IT Service Management is seen as the 'must-have' qualification for the IT professional who wishes to continue to develop their role within IT Service Management.
If you want to stand out from the crowd, achieving the ITIL® V3 Foundation qualification is certainly a step in the right direction. This training course provides an introduction to the key processes within the ITIL® V3 Framework.
Once ITIL® V3 Foundation accreditation has been achieved by passing the exam, you can then decide the relevant path that you wish to take through the ITIL® Intermediate level qualifications, ultimately achieving the ITIL® Expert accreditation or even ITIL Master.
Note: online training is also available
All of our ITIL® tutors are experienced and accredited ITIL® Experts with relevant ITSM (IT Service Management) industry experience. They will explain in detail the benefits, inputs, outputs and challenges of each of the lifecycle stages:
There are no formal entry requirements for this ITIL® Foundation training course, although delegates should ideally have a general awareness of IT and a basic understanding of the business environment.
Photographic ID is required for all exams, otherwise results will be held until proof of identify can be provided.
The ITIL® Foundation course ends with a 1 hour 'closed book' classroom based multiple choice paper of 40 questions. In order to gain the pass mark, you must achieve at least 26 marks out of possible 40 (65% is the target).
Each question comprises of 4 potential answers of which only 1 is correct. The correct answer will give you exactly 1 point and there is no negative marking.
Don't worry, though, you'll be well prepared for the one hour ITIL® Foundation exam by our highly experienced tutors and will have access to our interactive ITIL® Foundation Quiz to help you along the way.
Our classroom based ITIL® Foundation training course does not currently attract any Professional Development Units – PDU's.
The course does however give you 2 Credits towards the ITIL® Expert qualification.
Once you have completed your training and passed your ITIL certification exam you have several options available to you for further study to ITIL intermediate level and enhance your career prospects. These include:
Our ITIL® training programme is an excellent introduction to the ITIL® best-practice IT Service Management Framework. It gives you a sound footing for improving your success at work and/or continuing your development through the ITIL® Intermediate courses, with a possibility for eventually achieving ITIL® Expert level.
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