ITIL4® Foundation Training Course

ITIL4® Foundation is the latest 'Best Practice' certification for IT Service Management

Introduction

The ITIL4 version of ITIL is the latest iteration of the IT Service Management 'Best Practice' guidance brought up to date for 2018/2019.

Details for the complete scheme will be updates as and when released from AXELOS.

So far we know...

ITIL4 Relevance

ITIL is used by millions of professionals globally. Businesses are built on ITIL. Every year, organisations invest heavily in adopting and adapting ITIL into their business practices and upskilling their workforce with ITIL qualifications. Extensive research by AXELOS, among a diverse group of stakeholders, has consistently shown that ITIL is fundamental to businesses, enables transformation and helps organizations realise value.

AXELOS understand the need for a smooth transition from ITIL v3 to ITIL 4 and recognise the need to ensure that your investment in ITIL continues to drive and enhance your business’ performance. Therefore, you can feel reassured that ITIL 4 has been developed to be compatible with the existing certification scheme. Further, all current certifications for ITIL will remain valid following the update, and all credits gained can help you continue your ITIL journey in the new certification scheme.

The core fundamentals of ITIL will continue to be as relevant to you and your businesses as they are today following the release of ITIL 4. This next evolution of ITIIL is a transition from an organizations existing investment in ITIL and its current way of working, to a faster, more flexible and adaptive approach.

ITIL V3

ITIL continues to support organizations and individuals to gain optimal value from IT and digital services. It equips a service provider with a clear capability model, aligning them to the business strategy and customer needs. ITIL, a globally recognised framework, provides comprehensive, practical and proven guidance for establishing an IT service management system, encouraging consistency and continual improvement for businesses using IT enabled services.

  • The ITIL Best Practice framework provides a common language and tools that power collaboration within IT teams, to deliver value across a business.
  • ITIL is the global standard in IT best practice, and is used globally by millions of practitioners. It is relied upon by 90% of the FTSE 500 to run their IT operations.

While ITIL Foundation level gives a high level overview, and Practitioner focuses on how to practically adopt and adapt the ITIL framework, those who want to demonstrate knowledge of the entire ITIL scheme should work through the Intermediate credit system to become an ITIL Expert.

ITIL4

ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale. The Fourth Industrial Revolution is marked by emerging technology in fields including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, The Internet of Things (IoT), 3D printing, autonomous vehicles and much more.

ITIL 4 will provide a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources to compete within the modern complex landscape and adopt this emerging technologies into their IT operations.

The context of ITIL, with the release of ITIL 4 is now much bigger, with an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation. ITIL 4 will be much more relevant to developers, practitioners and businesses as a whole through promoting a holistic view of delivering products and services. Right from Foundation level, ITIL 4 will emphasise the importance of collaboration, transparency, automating where possible, and working holistically. ITIL 4 retains many of the core elements that makes ITIL so valuable to individuals and organizations today. Change is a constant state and organizations are struggling to navigate it. ITIL 4 is best practice that supports organizations in navigating this ongoing change. ITIL 4 is the next iteration that incorporates all of the best things from ITIL as it is known today and expands IT and service operations to a new level. Moving from traditional process lead delivery, ITIL 4 supports faster, quality and value driven delivery for people and organizations.

ITIL V3 Relevance ITIL v3 is as relevant as ever and continues to be in demand globally by hundreds and thousands of IT practitioners. All certifications for ITIL will remain valid following the update and will continue to be recognized as valuable certifications globally. On-going development of ITIL ITIL 4 retains many of the core elements of good IT service management, that is continuing to give value to millions of people and businesses around the world.

ITIL 4 is an evolution from ITIL v3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world. ITIL 4 is the result of feedback and insights from thousands of professionals and organizations globally. It has been developed by a team of industry experts from around the world, including 150 content writers, reviewers and contributors from the wider IT industry.

AXELOS has engaged a diverse range of people in the development of ITIL 4. They have assembled a Global ITIL Development Group, which is made up of over 2,000 professionals. Those in the Group participate in pulse surveys and debates on a private community group, and take active roles in reviewing the update. Their insights and feedback have been key to the development of ITIL 4.

AXSELOS have also brought together a top architecture team from around the world to collaborate on the development of ITIL 4. You can see introductory videos of this team by clicking here or via the Global ITIL Development Group. We will continue to engage the Global ITIL Development Group throughout development. We encourage anyone who is interested in the ITIL update to sign up at: www.AXELOS.com/ITIL-research

My ITIL

Anyone who takes an ITIL certification is entitled to one year’s subscription to My ITIL which is included with their exam. A 'My ITIL' subscription is intended to support a candidate beyond their certification.

  • There are case studies, practical guidance and examples that can be used, as well as further deep dives into the current and new guidance.
  • Today there is a very complicated and complex business context to IT enabled services, and there is no single path to navigate it, but the further supplementary content and CPD activity on the site will help with that navigation.
  • The supplementary content and supporting CPD activities are extremely useful to candidates as they provide further clarity on specific areas of knowledge when using ITIL.

Details for the ITIL4® Foundation training course will be updated shortly when details are released by AXELOS.

The latest information is in our rolling ITIL 4 blog

If you would like to be informed of updates to course availability or pre-register for this course then please contact us on 01539 736828 or email info@purplegriffon.com.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
3 Days
£995Excl. VAT

Course Outline

Details for the outline of the ITIL4® Foundation training course will be updated shortly when details are released by AXELOS.

The latest information is in our rolling ITIL 4 blog

If you would like to be informed of updates to course availability or pre-register for this course then please contact us on 01539 736828 or email info@purplegriffon.com.

Description

Details for the syllabus and course outline will be available when released from AXELOS

Our ITIL4® Foundation training course description will be updated shortly when details are released by AXELOS.

So far we can tell you that

The Foundation level course is enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

What’s the difference between ITIL v3 and ITIL 4?

Basically, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Remember that all of the v3 body of knowledge is still very worthwhile and relevant!

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

At the end of the ITIL4 Foundation course, you will have an understanding of the following:

  • High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL practices, with a focus on 18 of these
  • Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

The latest information is in our rolling ITIL 4 blog

If you would like to be informed of updates to course availability or pre-register for this course then please contact us on 01539 736828 or email info@purplegriffon.com.

About the Course

Details about the ITIL4® Foundation training course will be updated shortly when details are released by AXELOS.

The latest information is in our rolling ITIL 4 blog

If you would like to be informed of updates to course availability or pre-register for this course then please contact us on 01539 736828 or email info@purplegriffon.com.

Who Should Attend

This course is suitable for anyone working in IT with an interest in Service Management.

Materials Provided

Full course materials will be provided including

  • A course manual
  • The official TSO ITIL4 handbook

Organisational Benefits

Organisational benefits include:

  • A complete refresh of best practice guidance for IT Service Management
  • Continuity from previous versions of ITIL

Individual Benefits

Individual benefits include:

  • A refresh of your knowledge of IT Service Management best practice
  • continuity from previous versions of ITIL

Prerequisites

There are no prerequistes for this course.

Prereading

Joining instructions and any pre-reading will be issued prior to the course

Exam Overview

Exam details for the ITIL4® Foundation training course will be updated shortly when details are released by AXELOS.

It is likely to be a 1 hour 40 multiple choice exam with pass mark of 26/40 (still to be confirmed)

The latest information is in our rolling ITIL 4 blog

If you would like to be informed of updates to course availability or pre-register for this course then please contact us on 01539 736828 or email info@purplegriffon.com.

Exam Type

Classroom Exam

Professional Development Units - PDUs

Details for the ITIL4® Foundation training course will be updated shortly when details are released by AXELOS.

The latest information is in our rolling ITIL 4 blog

If you would like to be informed of updates to course availability or pre-register for this course then please contact us on 01539 736828 or email info@purplegriffon.com.

Qualifications

Foundation Certificate in IT Service Management

Next Steps

Details for the ITIL4® Foundation training course will be updated shortly when details are released by AXELOS.

The latest information is in our rolling ITIL 4 blog

If you would like to be informed of updates to course availability or pre-register for this course then please contact us on 01539 736828 or email info@purplegriffon.com.

Conclusion

Details for the ITIL4® Foundation training course will be updated shortly when details are released by AXELOS. It is expected that the first training will be during April 2019.

Details for the ITIL4® Foundation training course will be updated shortly when details are released by AXELOS. It is expected that the first training fill be during April 2019.

The latest information is in our rolling ITIL 4 blog

If you would like to be informed of updates to course availability or pre-register for this course then please contact us on 01539 736828 or email info@purplegriffon.com.

ITIL4® Foundation Course Dates

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