ITIL4 Foundation Bridge Training Course

ITIL4 Foundation Bridge / conversion / upgrade Training Course. Aimed at converting existing ITIL V3 Certificate holders to ITIL4 Foundation

Introduction

This ITIL4 Bridging course is aimed at those who already hold at least an ITIL V3 Foundation certificate. It covers the full course material but at a faster pace for those who already know the Service Life-cycle and underpinning process structure. It will convert you from ITIL V3 or even V2 to ITIL4.

This 2-day bridge / conversion / upgrade course is not intended for those new to ITIL or IT Service Management (ITSM) or Enterprise Service Management (ESM) who should attend our full 3-day ITIL4 Foundation training course.

Full course schedule will be documented when we are given permission to release it to the public by AXELOS.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
2 Days
£895Excl. VAT

Course Outline

A full course schedule will be documented when we are given permission by AXELOS to release it to the general public .

Description

A full course schedule will be documented when we are given permission by AXELOS to release it to the general public .

About the Course

A full course schedule will be documented when we are given permission by AXELOS to release it to the general public .

If you are looking to convert from ITIL V3 Foundation to an ITIL4 Foundation level of knowledge then this course is for you.

Who Should Attend

This ITIL4 Bridging course is aimed at those who already hold at least an ITIL V3 Foundation certificate. It covers the full course material but at a faster pace for those who already know the Service Life-cycle and underpinning process structure. It will convert you from ITIL V3 or even V2 to ITIL4.

This 2-day bridge / conversion / upgrade course is not intended for those new to ITIL or IT Service Management (ITSM) or Enterprise Service Management (ESM) who should attend our Full 3-day ITIL4 Foundation training course.

Full course schedule will be documented when we are given permission to release it to the public by AXELOS.

Materials Provided

Your will receive:

  • Joining Instructions
  • A full set of course training materials
  • Official TSO ITIL4 Foundation handbook
  • Exercises
  • Mock exam questions


Organisational Benefits

Your staff will have the very latest ITIL knowledge.

Individual Benefits

You will have the very latest ITIL knowledge.

Prerequisites

This ITIL4 Bridging course is aimed at those who already hold at least an ITIL V3 Foundation certificate. It is not intended for those new to ITIL or IT Service Management (ITSM) who should attend our 3-day ITIL4 Foundation training course.

Full course schedule will be documented when we are given permission to release it to the public by AXELOS.

Prereading

Full course schedule will be documented when we are given permission to release it to the public by AXELOS.

Exam Overview

There is no shortened ITIL4 Foundation Bridge Exam as there was from v2 to v3 conversion, you will have to take the full 1 hour ITIL4 Foundation Exam.

For the ITIL Foundation Bridge course to allow us to squeeze it into 2 days the on-line exam is taken after the course and is administered by our Examination Institute (PeopleCert).

NOTE: Courses delivered on site can request paper based exams

Successfully passing (65%) the 60 minute examination, consisting of 40 multiple-choice questions, leads to the ITIL4 Foundation Certificate.

The certification is governed, administered and maintained by PeopleCert on behalf of AXELOS.

Please Note: The live exam is taken at a time and place of your choosing after the course. Once you are ready to take the on-line exam please contact your Account Manager at Purple Griffon or your Training Partner if you have booked through one of our Strategic resellers. Once we have received notification that you wish to take the exam you will receive an exam voucher from the accredited exam provider (PeopleCert) to allow you to take the exam at your convenience. The exam MUST be taken within 12 months of course completion, however we strongly suggest you take the exam within 2 weeks of course completion to give yourself the best possible chance of success.

Technical Requirements

WINDOWS

  • Screen Resolution: 1020 x 768 or above
  • Network/Internet Connection: 4Mb (megabits) or above
  • Windows XP or higher
  • Microsoft Internet Explorer 6+
  • Firefox 3+
  • Safari 4+

MAC

  • Screen resolution: 1020 x 768 or above
  • Network/Internet connection: 4Mb (megabits) or above
  • Mac OS X 10 or higher
  • Firefox 3+
  • Safari 4+

Adobe Flash Player 10+

Compatible speakers/headphones.

We suggest the use of the Firefox web browser for the best educational experience.

To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.

You will also need administrator rights to install the software that will be used to monitor the exam session.

You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.

Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.

For a successful exam, you will need:

MINIMUM RECOMMENDED
Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB

Acceptable browsers are:

Google Chrome
Mozilla Firefox
Safari
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.

Exam Type

Proctored Exam

Professional Development Units - PDUs

Full course schedule will be documented when we are given permission to release it to the public by AXELOS.

Qualifications

ITIL4 Foundation Certificate

Next Steps

More advanced (Intermediate) level courses will be available from H2 2019.

We will keep everyone informed of updates to the scheme through our newsletters and our ITIL4 Blog

Conclusion

This ITIL4 Foundation course will bring you up to speed with the very latest 'Best Practice for Service Management

ITIL4 Foundation Bridge Course Dates

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ITIL4 Foundation Bridge

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