ITIL4 Foundation Bridge Training Course

ITIL4 Foundation Bridge / conversion / upgrade Training Course. Aimed at converting existing ITIL V3 Certificate holders to ITIL4 Foundation

Introduction

This ITIL 4 Foundation level 'Bridging' course is aimed at those who already hold at least an ITIL V3 Foundation certificate. It covers the full course material but at a faster pace for those who already know the Service Life-cycle and underpinning process structure. It will convert you from ITIL V3 or even V2 to ITIL4.

This 2-day bridge / conversion / upgrade course is not intended for those new to ITIL or IT Service Management (ITSM) or Enterprise Service Management (ESM) who should attend our full 3-day ITIL4 Foundation training course.

Did you know that... Base entirely on Customer reviews, Purple Griffon has recently been awarded Leader status for ITIL training by Course Conductor. This validates the quality of the ITIL training courses we deliver on a day to day basis.


Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
2 Days
£795Excl. VAT

Course Outline

The ITIL4 Foundation Bridge course will cover the following topics. (NOTE: Where the topic is new to ITIL we will cover the topic completley. Where the topic has changed from the previous version of ITIL we will concentrate on the differences between this current version ITIL4) and the previous versions (ITIL v2011, ITILV3 and ITILV2).)

1. Understand the key concepts of service management

1.1 Recall the definition of:

a) Service

b) Utility

c) Warranty

d) Customer

e) User

f) Service management

g) Sponsor

1.2 Describe the key concepts of creating value with:

a) Cost

b) Value

c) Organization

d) Outcome

e) Output

f) Risk

g) Utility

h) Warranty

1.3 Describe the key concepts of service relationships:

a) Service offering

b) Service relationship management

c) Service provision

d) Service consumption

2. Understand how the ITIL guiding principles can help an organization adopt and adapt service management

2.1 Describe the nature, use and interaction of the guiding principles

2.2 Explain the use of the guiding principles

a) Focus on value

b) Start where you are

c) Progress iteratively with feedback

d) Collaborate and promote visibility

e) Think and work holistically

f) Keep it simple and practical

g) Optimize and automate

3. Understand the four dimensions of service management

3.1 Describe the four dimensions of service management:

a) Organizations and people

b) Information and technology

c) Partners and suppliers

d) Value streams and processes

4. Understand the purpose and components of the ITIL service value system

4.1 Describe the ITIL service value system

5. Understand the activities of the service value chain, and how they interconnect

5.1 Describe the interconnected nature of the service value chain and how this supports value streams

5.2 Describe the inputs, outputs and purpose of each value chain activity:

a) Plan

b) Improve

c) Engage

d) Design & transition

e) Obtain/build

f) Deliver & support

6. Know the purpose and key terms of 15 ITIL practices

6.1 Recall the purpose of the following ITIL practices:

a) Information security management

b) Relationship management

c) Supplier management

d) IT asset management

e) Monitoring and event management

f) Release management

g) Service configuration management

h) Deployment management

i) Continual improvement

j) Change control

k) Incident management

l) Problem management

m) Service request management

n) Service desk

o) Service level management

6.2 Recall definitions of the following ITIL terms:

a) Availability

b) IT asset

c) Event

d) Configuration item

e) Change

f) Incident

g) Problem

h) Known error

7. Understand 7 ITIL practices

7.1 Explain the following ITIL practices in detail, including how they fit within the service value chain:

a) Continual improvement, including:

- The continual improvement model

b) Change control

c) Incident management

d) Problem management

e) Service request management

f) Service desk

g) Service level management

Description

The ITIL4 Foundation Bridge course ia aimed at those with previous knowledge of ITIL and wish to bring themselves up to speed with the very latest thinking.

About the Course

If you are looking to convert from ITIL V3 (or even V2) Foundation to an ITIL4 Foundation level of knowledge then this course is for you.

Who Should Attend

This ITIL4 Bridging course is aimed at those who already hold at least an ITIL V3 Foundation certificate. It covers the full course material but at a faster pace for those who already know the Service Life-cycle and underpinning process structure. It will convert you from ITIL V3 or even V2 to ITIL4.

This 2-day bridge / conversion / upgrade course is not intended for those new to ITIL or IT Service Management (ITSM) or Enterprise Service Management (ESM) who should attend our Full 3-day ITIL4 Foundation training course.

Materials Provided

Your will receive:

  • Joining Instructions
  • A full set of course training materials
  • Official TSO ITIL4 Foundation handbook
  • Exercises
  • Mock exam questions


Organisational Benefits

Key organisational benefits include:

  • Your staff will have the very latest ITIL knowledge.
  • The ability to integrate the latest ITIL Service Management framework with Agile, DevOps, VeriSM, SIAM and Lean thinking

Individual Benefits

Key individual benefits include:

  • You will have the very latest ITIL framework knowledge.
  • You will be able to apply ITIL to any scenario
  • You will become more marketable as a Service Management professional

Prerequisites

This ITIL4 Bridging course is aimed at those who already hold at least an ITIL V3 Foundation certificate. It is not intended for those new to ITIL or IT Service Management (ITSM) who should attend our 3-day ITIL4 Foundation training course.

Prereading

Pre-reading will be provided prior to attending the course.

Exam Overview

Unfortunatley there is no shortened ITIL4 Foundation Bridge Exam as there was from v2 to v3 conversion, you will have to take the full 1 hour ITIL4 Foundation Exam.

For the ITIL Foundation Bridge course to allow us to squeeze it into 2 days the on-line exam is taken after the course and is administered by our Examination Institute (PeopleCert).

NOTE: Courses delivered on site can request paper based exams

Successfully passing (65%) the 60 minute examination, consisting of 40 multiple-choice questions, leads to the ITIL4 Foundation Certificate.

The certification is governed, administered and maintained by PeopleCert on behalf of AXELOS.

Please Note: The live exam is taken at a time and place of your choosing after the course. Once you are ready to take the on-line exam please contact your Account Manager at Purple Griffon or your Training Partner if you have booked through one of our Strategic resellers. Once we have received notification that you wish to take the exam you will receive an exam voucher from the accredited exam provider (PeopleCert) to allow you to take the exam at your convenience. The exam MUST be taken within 12 months of course completion, however we strongly suggest you take the exam within 2 weeks of course completion to give yourself the best possible chance of success.

Technical Requirements

WINDOWS

  • Screen Resolution: 1020 x 768 or above
  • Network/Internet Connection: 4Mb (megabits) or above
  • Windows XP or higher
  • Microsoft Internet Explorer 6+
  • Firefox 3+
  • Safari 4+

MAC

  • Screen resolution: 1020 x 768 or above
  • Network/Internet connection: 4Mb (megabits) or above
  • Mac OS X 10 or higher
  • Firefox 3+
  • Safari 4+

Adobe Flash Player 10+

Compatible speakers/headphones.

We suggest the use of the Firefox web browser for the best educational experience.

To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.

You will also need administrator rights to install the software that will be used to monitor the exam session.

You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.

Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.

For a successful exam, you will need:

MINIMUM RECOMMENDED
Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB

Acceptable browsers are:

Google Chrome
Mozilla Firefox
Safari
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.

Exam Type

Proctored Exam

Professional Development Units - PDUs

There are currently no CPD credits allocated to this course

Qualifications

ITIL4 Foundation Certificate

Next Steps

More advanced (Intermediate) level courses will be available from H2 2019.

We will keep everyone informed of updates to the scheme through our newsletters and our ITIL4 Blog

Conclusion

This ITIL4 Foundation course will bring you up to speed with the very latest 'Best Practice' for Service Management

ITIL4 Foundation Bridge Course Dates

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