ITIL4 Overview Training Course

ITIL4 overview available as part of our public schedule and also provide on-site


One-day ITIL4 Overview

Our ITIL4 Overview training course will provide you with an understanding of the benefits of adopting an ITIL approach to IT Service Management and how this can be achieved. It is the ideal introduction to ITIL 'Best Practice'.

You can attend one of our public scheduled dates or arrange on-site delivery tailored for your organisational needs.

ITIL4 Relevance

ITIL is used by millions of professionals globally. Businesses are built on ITIL. Every year, organisations invest heavily in adopting and adapting ITIL into their business practices and upskilling their workforce with ITIL qualifications. Extensive research by AXELOS, among a diverse group of stakeholders, has consistently shown that ITIL is fundamental to businesses, enables transformation and helps organisations realise value.

The core fundamentals of ITIL will continue to be as relevant to you and your businesses as they are today following the release of ITIL 4. This next evolution of ITIIL.

Did you know that... Base entirely on Customer reviews, Purple Griffon has recently been awarded Leader status for ITIL training by Course Conductor. This validates the quality of the ITIL training courses we deliver on a day to day basis.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Not Included
1 Day
£245Excl. VAT

Course Outline

The one day ITIL4 Overview course covers the key areas defined in ITIL4 including:

  • What ITIL4 is
  • Where ITIL4 fits in to a modern IT environment
  • Benefits and challenges of ITIL4
  • Key concepts and definitions of Service Management
  • The seven guiding principles
  • The four dimensions of Service Management
  • The Service value stream
  • Service value chains
  • ITIL4 Practices


An ITIL4 overview course is introductory level training for those that either work in IT Service Management or work alongside Service Managers and need a basic understanding of what they do and why.

About the Course

The ITIL4 Overview course is normally delivered as an on-site offering to get all those working in and with Service Management to gain a common understanding of the purpose of Service Management and the various activities undertaken by its practitioners.

Who Should Attend

Anyone interested in the latest 'Best Practice' for IT Service Management should attend this course.

Materials Provided

Full course materials will be provided

Organisational Benefits

There are multiple organisational benefits including:

  • staff achieving a common understanding of ITIL4
  • Improved efficiency and quality

Individual Benefits

There are multiple personal benefits including:

  • Bringing your skills up to date
  • An understanding of the latest in Service MAnagement 'Best Practice'





Exam Overview

THere is no exam

Exam Type

No Exam

Professional Development Units - PDUs




Next Steps

Should you find our ITIL Overview interesting then why not attend one of our ITIL4 Foundation training courses.


You should now have an understanding of ITIL4 and how its implementation will benefit your organisation.

ITIL4 Overview Course Dates

Course Filter

DD/MM/YYY - e.g. 31/12/2015
Showing 0 to 0 of 0 Total Course Dates.


There are currently no course dates that match your selected filter options. Please try another filter or contact one of our dedicated account managers on +44(0)1539 736 828 to discuss your requirements. Thanks.

Scroll Table to View Content