ITIL4 Strategist Direct, Plan and Improve Training Course

ITIL4 Strategist Direct, Plan and Improve

Introduction

The ITIL4 Strategist Direct, Plan and Improve training course module provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.

The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage.

It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

The ITIL Strategist Direct Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

Therefore, it is the universal module, that will be a key component of both, ITIL Managing Professional and ITIL Strategic Leader streams.

Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material.

All modules have ITIL 4 Foundation as a pre-requisite.

Did you know that... Base entirely on Customer reviews, Purple Griffon has recently been awarded Leader status for ITIL training by Course Conductor. This validates the quality of the ITIL training courses we deliver on a day to day basis.


Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
3 Days
£1595Excl. VAT

Course Outline

The ITIL4 Strategist Direct, Plan and Improve certificate Learning Outcomes comprise of:

  1. Understand the Key Concepts of Direct, Plan & Improve
  2. Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  3. Understand the role of GRC and know how to integrate the principles and methods into the service value system
  4. Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  5. Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  6. Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
  7. Understand and know how to direct, plan and improve value streams and practices

Description

The Direct Plan & Improve training course comprises of the following sections

1. Understand the key concepts of Direct, Plan & Improve
1.1 Understand the following key terms:
a) Direction
b) Planning
c) Improvement
d) Operating model
e) Methods
f) Risks
g) Scope of control
1.2 Understand the differences between the following key concepts:
a) Vision and mission
b) Strategy, tactics and operations
c) Governance, compliance and management
d) Policies, controls and guidelines
1.3 Understand the concepts of value, outcomes, costs & risks and their relationships to direction, planning and improvement

2. Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
2.1 Identify the scope of control and within this:
a) Know how to cascade objectives and requirements
b) Know how to define effective policies, controls and guidelines
c) Know how to place decision-making authority at the correct level

3. Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
3.1 Understand the role of risk and risk management in DPI
3.2 Understand how governance impacts DPI
3.3 Know how to ensure that controls are sufficient, but not excessive

4. Understand and know how to use the key principles and methods of continual improvement for all types of improvements
4.1 Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
4.2 Know how to identify assessment objectives, outputs, requirements and criteria
4.3 Know how to select an appropriate assessment method for a particular situation
4.4 Know how to define and prioritize desired outcomes of an improvement
4.5 Know how to build, justify and advocate for a business case
4.6 Know how to conduct:
a) improvement reviews
b) analysis of lessons learned
4.7 Know how to embed continual improvement at all levels of the SVS

5. Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
5.1 Understand the nature, scope and potential benefits of organizational change management
5.2 Know how to use the key principles and methods of Communication & OCM:
a) Identify and manage different types of stakeholders
b) Effectively communicate with and influence others
c) Establish effective feedback channels
5.3 Know how to establish effective interfaces across the value chain

6. Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
6.1 Know how to define indicators and metrics to support objectives

7. Understand and know how to direct, plan and improve value streams and practices
7.1 Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
7.2 Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.
a) Addressing the 4 dimensions
b) Applying the guiding principles
c) Value stream mapping
d) Optimization of workflow
e) Elimination of waste
f) Ensuring & utilizing feedback

About the Course

The ITIL 4 Direct, Plan and Improve (DPI) qualification is intended to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. Furthermore, provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

The ITIL 4 Direct, Plan and Improve examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Direct, Plan and Improve publication to establish a learning and improving IT organization. The ITIL 4 Direct, Plan and Improve qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

Who Should Attend

The ITIL Strategist Direct Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

Typical course attendees include those looking to advance their career in Service Management and those who want to learn how to direct, plan and improve IT services.

This can include:

  • Service Management professionals
  • Project Managers
  • Business Analysts

Materials Provided

Course materials include:

  • A full course manual is provided
  • Handouts
  • Mock exam and rationale

Organisational Benefits

Organisational benefits include:

  • Staff with an up to date knowledge of how to direct, plan and improve IT services
  • Up to date staff with knowlede and capabilities

Individual Benefits

Individual benefits include:

    • Holding an up to date industry recognised qualification
    • Gaining up to date knowledge of how to direct, plan and improve IT services

    Prerequisites

    The ITIL 4 Foundation training course is a pre-requisite for attending the ITIL 4 Strategist Direct, Plan and Improve training course.

    Prereading

    No pre-reading is necessary for the ITIL4 Strategist Direct, Plan and Improve certificate training course.

    Exam Overview

    The Direct, Plan and Improve (DPI) 'closed book' exam comprises of:

    • 40 simple multiple choice questions
    • 90 minutes duration
    • Pass mark 70% (28/40)

    Questions comprise of a mix of Blooms level 2 (understand) and level 3 (apply) questions

    Exam Type

    Classroom Exam

    Professional Development Units - PDUs

    Further details of the ITIL4 Strategist Direct, Plan and Improve certificate training course will be released during 2020

    Qualifications

    ITIL4 Strategist Direct, Plan and Improve certificate

    Next Steps

    Following the DPI course you may wish to consider the other courses on the Managing professional pathway or the Strategic Leader pathway

    Conclusion

    Attending the DPI course will give you the long awaited knowledge to bring Service Management into the next decade.

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