ITIL4® The latest IT Service Management Training Courses

ITIL4® Training Courses

ITIL4 is the latest Best Practice guidance for IT Service Management from AXELOS's 'Best Practice portfolio'

Details for the ITIL4® Foundation training course will be updated shortly when details are released by AXELOS. It is expected that the first training fill be during March 2019.

If you would like to be informed of updates to course availability or pre-register for this course then please contact us on 01539 736828 or email

Will there be any bridging courses? – There is no 'bridging exam' for current ITIL Foundation holders to ITIL 4 Foundation. Candidates who currently hold the ITIL V3 Foundation certificate will need to take ITIL 4 Foundation to be certified in the new scheme. Alternatively, they can continue accumulating ITIL V3 credits to be able to take the ITIL 4 Managing Professional transition (bridging) exam.

The great news for candidates that hold credits from ITIL Practitioner and Intermediate/MALC modules is that they can benefit from a transition module for ITIL Managing Professional, which will become available in H2 2019!

The transition module consists of a certified training course and exam enabling ITIL v3 (2011 edition) certified professionals to transition to ITIL 4. To be eligible to take the module candidates should hold:

  • ITIL Expert (v3) certificate or
  • A minimum of 17 credits from the Foundation & Intermediate/Practitioner modules or
  • ITIL4 Foundation and 15 credits from the ITIL V3 credit scheme

We encourage candidates to continue their journey accumulating current ITIL credits, in order to more easily transition to ITIL 4 without wasting any time.

This is the new ITIL 4 certification scheme... Details released by AXELOS as of November 2018.

AXELOS are still keeping some information close to their chest and accredited training companies are generally under an NDA so we have to be careful about what we know and what we can say, but what is publicly known so far is that:

  • ITIL will remain a professionally recognised certification scheme.
  • ITIL will continue to provide comprehensive, practical and proven guidance for establishing a service management system.
  • ITIL4 Foundation will be the first course to be released in Q1 2019… so probably March 2019 at the latest
  • AXELOS plan on building on existing ‘Best Practice’, not replacing it, so much of the existing ITIL V3 guidance will be retained.
  • The current processes like Change Management which we all know and understand will still be at the heart of ITIL4.
  • ITIL 4 will expand previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation.
  • The main focus of ITIL4 is integration with other frameworks and methodologies like DevOps, LEAN and Agile.
  • ITIL 4 is an expansion on the existing ITIL framework, not a replacement.
  • Your current and past investment in ITIL training and certification will be protected.
  • Existing qualifications will still be recognised.
  • There will be some form of bridging training and exam.

AXELOS have publicly stated that they are committed to building on previous versions of ITIL and ensuring that ITIL 4 will become even more relevant to organisations worldwide by:

  • Ensuring that there is a smooth transition path.
  • Making ITIL 4 more relevant to organisations undergoing rapid digital transformations.
  • Retaining and building on the basics like Change Management which is even more relevant in today’s rapidly changing environment
  • Supporting and interfacing emergent technologies and frameworks.

ITIL V3 versus ITIL4 Training

If you are about to embark on the road to ITIL Expert or already on that journey then we would highly recommend that you get started soon and continue, although we do not have official timescales yet from AXELOS, the likelihood is that you will have between 12 and 18 months to get to Expert level.

For those who want to be at the forefront of ITSM we will be scheduling our first ITIL4 Foundation course in March 2019 so if you are interested in being at the leading edge of ITSM ‘Best Practice please pre-register for these initial training courses.

It will be possible to take an ITIL4 Foundation certificate and then take ITIL V3 Intermediate training courses if you wish.

ITIL4® Course Dates

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London 9 Devonshire SquareLondonEC2M 4YF
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Birmingham Victoria SquareBirminghamB1 1BD
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London 9 Devonshire SquareLondonEC2M 4YF
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Bristol 1 FriaryBristolBS1 6EA
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London 9 Devonshire SquareLondonEC2M 4YF