Service Integration And Management (SIAM®) Foundation Training Course

Understand The Fundamentals Concepts Of Service Integration And Management (SIAM®)​ And How It Delivers Business Value​

Introduction

The Service Integration And Management (SIAM®) Foundation course and exam is accredited by the BCS (British Computer Society). Purple Griffon and their trainers are accredited by BCS to deliver this training via its public scheduled training or as on-site courses.

Service Integration And Management (SIAM®) is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organisation. The Service Integration And Management (SIAM®) Foundation exam will test your knowledge and understanding of the terminology and the core principles. The SIAM® Certification covers themes such as the potential benefits as well as the challenges and risks of implementing Service Integration And Management.

Attending this course will help you decide on the particular SIAM model that is best for your organisation.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
3 Days
£995Excl. VAT

Course Outline

You should be able to demonstrate knowledge of the fundamental concepts of Service Integration and have an understanding of bringing together multiple service providers to strive for a common goal, in order to support the client organisation' agreed objective for service delivery.

  • Introduction To Service Integration And Management (SIAM®)
  • SIAM® Implementation Roadmap
  • SIAM® And Its Relation To Other Management Practices
  • SIAM® Roles And Responsibilities
  • SIAM® Practices
  • Processes To Support SIAM®
  • SIAM® Challenges And Risks

Description

This Service Integration And Management (SIAM®) Foundation training course includes examples of implementation structures, governance, tools and data considerations and the common processes used in a SIAM® ecosystem. You will also learn how Service Integration And Management delivers business value and is able to contribute to the implementation and use of SIAM® in an organisation.

About the Course

This Service Integration And Management (SIAM®) Foundation training course will introduce Service Integration and Management including its history, business drivers, roles, challenges and the processes that support SIAM® models.

Who Should Attend

The SIAM® Foundation Certification is aimed at professionals all over the world who have an interest in the practices of Service Integration And Management or that want to implement this methodology in an organisation, in particular those professionals who are already working with IT Service Management processes. Furthermore, this SIAM® certification is intended for providers that want to implement and manage Service Integration And Management models.

The following roles could be interested in this module:

  • Chief Strategy Officers (CSOs)
  • Chief Information Officers (CIOs)
  • Chief Technical Offers (CTOs)
  • Service Managers
  • Service Provider Portfolio Strategists/Leads
  • Process Managers
  • Project Managers
  • Change Managers
  • Service Level Managers
  • Business Relationship Managers
  • Program Managers
  • Supplier Managers
  • Service Architects
  • Process Architects
  • Business Change Practitioners
  • Organisational Change Practitioners

Materials Provided

The SIAM Foundation course materials comprise of:

  • Course Slide-Set
  • Exercises
  • Handouts
  • Pre-Reading
  • Mock Exam Questions

Organisational Benefits

Organisational benefits of adopting SIAM include:

  • Effective Framework For Managing Supplier Performance And Improving Consistency In Service Levels.
  • Single Point Of Accountability For End-To-End Service Delivery To The Business.
  • A Mechanism To Enhance Alignment Of IT Priorities With Business Objectives.
  • Improved Governance And Control Of Supplier And Services And Costs.
  • Better Service And Cost Predictability.

Individual Benefits

Individual benefits of attending a SIAM Foundation training course include:

  • You Will Have The Capability To Manage IT Risks And Compliance Across The Eco-System.
  • You Will Have The Ability To Seize Benefits In Technology Breakthroughs To Reduce IT Costs.
  • You Will Have The Knowledge And Experience To Achieve SIAM Goals.
  • You Will Have The Potential To Optimise Value From Suppliers.

Prerequisites

There are no specific pre-requisites for entry to the examination; however it is strongly recommended that you have a good knowledge of IT Service Management terminology, for instance through a recognised IT Service Management framework like ITIL or VeriSM..

Prereading

You will be send the following publications in PDF format before the training course:

  • SIAM® Foundation Body Of Knowledge
  • SIAM® Foundation Process Guides

Exam Overview

The Service Integration And Management (SIAM®) Foundation course and examination are accredited by BCS.

The exam details are:

  • 60 Minute 'Closed Book'
  • 40 Multiple-Choice Questions
  • The Pass Mark Is 26/40 (65%)

Exam Type

Classroom Exam

Professional Development Units - PDUs

There are no Professional Qualification Credits associated with the SIAM® Foundation training course.

Qualifications

The Service Integration And Management (SIAM®) Foundation Certification

Next Steps

A follow-on course is available. The SIAM Professional Certificate

The SIAM Professional Certificate is a 3 day course aimed at those who have undertaken the SIAM Foundation course, or those who are working on a day-to-day basis in an existing SIAM Ecosystem.

Conclusion

This Service Integration And Management (SIAM®) Foundation training course will build consensus and clarity around key principles and practices of SIAM which is necessary since the application of SIAM® is always varied across different organisations.

Service Integration And Management (SIAM®) Foundation Course Dates

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Service Integration And Management (SIAM®) Foundation

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Manchester (Heywood)
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Service Integration And Management (SIAM®) Foundation

Location
Manchester (Heywood)
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