To some maturity modelling may seem like a dark art or something so complex that only others do. In reality maturity modelling is just about identifying where you are on a particular scale. The scale documents your potential capability, and your maturity score is indicative of what your current capabilities are. The key is how you mature your capabilities over time to reach your goals.
We have teamed up with one of our favourite IT Service Management Experts Noel Bruton to create this 'IT Support Maturity Model' and share his wisdom with you all...
We are really excited to announce that we have four NEW powerful and affordable workshops:
How To Lead An IT 2nd (Or 3rd) Line Support Group Workshop
Getting The Best From Your IT Technicians Workshop
Key Measurements For IT Support Management Decisions Workshop
Moving From IT Technician To Manager Workshop
These on-site workshops can take up to sixteen delegates simultaneously and cost £1995+VAT per day, inclusive of trainer's travel and accommodation
We have also created a series of 2-day Service Management Workshops to help you develop practical skills around particular IT Service Management process areas, functions and roles.
Click the 'Service Delivery Manager Quiz' button below to test your knowledge of Service Delivery Manager Best Practices with our updated Service Delivery Manager Mini Quiz
