TIPA® Assessor for ITIL® & TIPA® Lead Assessor Combined Training Course

5 Day TIPA® Assessor for ITIL® & TIPA® Lead Assessor Combined Course

Introduction

Our Brand NEW Combined TIPA® Assessor for ITIL® & TIPA® Lead Assessor is a 5 day course.

Day 1 to 3:

The TIPA® Assessor Course provides a great insight into the concepts and keys components of TIPA® and enables you to participate in assessment projects under the supervision of a TIPA® Lead Assessor. The purpose of the combined course is to prepare the professionals for taking and passing the TIPA® Assessor for ITIL® Certification Exam.

This course equips you with the ability to perform a process-assessment based on the TIPA® for ITIL® method, under the leadership of a TIPA® Lead Assessor. The course enables you to make use of the tools provided in the TIPA® toolbox, prepares you to conduct interviews, assess and rate processes, determine the current ITSM process maturity, write the assessment report, and provide recommendations for process optimisation.

Day 4 & 5:

This part of the course equips you with the ability to lead a process assessment project based on the TIPA® framework. The course enables you to collaborate with executive and top management to define the scope, select the class of assessment and a plan for an assessment project, and define the project assessment team structure.

You will be able to use the TIPA® tools to monitor progress throughout the assessment project lifecycle, ensure quality of the assessment and present results and recommendations to all relevant stakeholders. At the end of this course, you will be optimally prepared to take and pass the TIPA® Lead Assessor Exam and become a TIPA® Lead Assessor.


Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
5 Days
£2495Excl. VAT

Course Outline

The TIPA® Assessor for ITIL® section of the course will help you to build your skills in:

  • Conducting TIPA® related interviews and rating processes according to the TIPA® rating scheme.
  • Analysing the process assessment results, suggesting improvements and drawing conclusions about the process maturity using the TIPA toolbox.

During the course, you will cover the role of a TIPA® Assessor during each of the six phases of an assessment project. You will learn to “apply” your knowledge through a combination of assignments and a simulation exercise, in which you role-play through an assessment project by conducting interviews, rating the processes, performing SWOT analysis, recommending improvements, and presenting the results.

The TIPA® Lead Assessor section of the course will help you to build your skills in:

  • Collaborating with executive and top management in defining the scope, selecting the class of assessment and planning of a TIPA® assessment project
  • Defining a TIPA® project assessment team structure
  • Leading and providing guidance to the TIPA® Assessors from start to finish of the assessment project
  • Using the TIPA® Toolbox to lead an Assessment Project
  • Presenting the results of the assessment and recommendations to the top management of the organisation.

Description

The TIPA® Assessor for ITIL® section of the course provides you with the following competencies:

  • Global understanding of standard process assessment (ISO/IEC 33000)
  • Understanding of the ITSM process descriptions proposed by TIPA®, in relation with ITIL®.
  • The ability to use the tools provided in the TIPA® toolbox
  • The ability to use the TIPA® Model to conduct interviews
  • Rating of the maturity level of processes based on the interviews against the TIPA® rating scale
  • Outlining a SWOT analysis based on evidence found
  • Proposing improvement recommendations according to the context of the organisation
  • Writing a report based on templates and structures provided by the TIPA® toolbox
  • Explaining the TIPA® assessment method and process model structure
  • Know how to apply the principles of ISO/IEC 33000 in relation to ITIL® processes

The TIPA® Lead Assessor section of the course will help you to build your skills to:

  • TIPA® assessment methodology and the classes of assessment
  • Planning a TIPA® Assessment project, including o Generating buy-in at executive/top management
    • Providing planning parameters such as cost, scope, team structure etc.
    • Defining the interview plan and overall assessment project
    • Reviewing the SWOT analysis, recommendations and reports created by the TIPA® Assessors and integrating these into the Assessment Report
  • Present results of the assessment and recommendations to the top management and key stakeholders
  • Close the project, review if objectives are met, create lessons-learned log, and plan for improvement of the process assessment process
  • Articulate, in detail, the 6 phases of the assessment project
  • Use all tools in the TIPA® toolbox to perform any or all of the above activities

About the Course

Our experienced educators are driven by their infectious engagement. They are capable of making theoretical knowledge comprehensible. They are, of course, certified themselves and possess vast theoretical knowledge of the subjects they teach. Moreover, they are familiar with the latest research and results and contribute to the further development of the model.

Who Should Attend

TIPA® Assessor will be of interest to organisations that:

  • Plan to use assessment results as a driver for process improvement
  • Plan to use objective assessment results as documentation of process capability
  • Plan to benchmark processes against similar organisations or competitors

TIPA® Assessor will be of interest to individuals:

  • Who participate in assessing and improving IT processes in an organisation.
  • Who participate in ITIL® implementations in organisations
  • Who are interested in understanding how TIPA® can measure ITIL® process-maturity for capability determination (e.g. supplier selection or benchmarking).
  • Who are looking for a turnkey-solution for process assessment to estimate the ROI of ITIL® implementations in organisations.
  • Who have ITIL® or ISO/IEC15504 backgrounds and who want to perform the role of an assessor in a TIPA® assessment project.
  • Seeking the TIPA® Lead Assessor for ITIL® certification, for which this qualification is a prerequisite.
  • In typical roles (but not limited to): ITIL®/ITSM process owners, process managers, process designers, architects, planners, IT process improvement consultants, internal auditors, IT quality manager, IT security professionals and ITSM trainers involved in the on-going management, coordination, and integration of ITIL®/ITSM processes.

TIPA® Lead Assessor will be of interest to:

  • Certified TIPA® Assessors who would like to lead TIPA® assessment projects
  • Assessors (CMMi, ISO/IEC 15504 etc.) who would like to use the TIPA® methodology to lead process assessments.
  • Individuals who play a role in assessing and improving processes in an organisation.
  • Individuals who participate in ITSM implementations in organisations and who are interested in organising TIPA® assessments to measure ITSM process maturity for capability determination (either in a supplier selection process or as a benchmarking tool)
  • Individuals who are looking for a turnkey-solution for process assessment to estimate the ROI of ITSM implementations in organisations.
  • Individuals in typical roles including (but not limited to): Senior Consultants, Project Managers, Quality Managers, Process Owners, Auditors, process improvement consultants

Materials Provided

Full Course Material will be provided, including:

  • Copies of:
    • Student Workbook (contains all assignments to be written down in class and a practice exam)
    • Student Handbook (course contents including classroom presentations, readings required for the assignments, and sample answers for the assignments).
  • Supplementary material made available to the delegates: reflectIT’s TIPA® Foundation iBook (requires iOS or Mac OS device to work)

Organisational Benefits

  • Ability to assess and improve ITIL® or ITSM process capability within the organisation.
  • Ability to support estimation of ROI for ITIL® implementations in organisations.
  • Ability to support a supplier selection process or a benchmarking.
  • Ability to chair, assess and improve ITIL® or ITSM processes within the organisation.
  • Ability to estimate the ROI of ITIL® implementations in organisations.
  • Ability to chair a Supplier selection process or a benchmarking.

Individual Benefits

  • Ability to assess maturity of IT processes in organisations that use ITIL®.
  • Prerequisite for seeking the TIPA® Lead Assessor for ITIL® certification on a later stage.
  • A certified individual automatically becomes eligible to become a TIPA® Professional Member.
  • Certified TIPA® Lead Assessors are skilled professionals who lead and conduct IT process maturity assessments in organisations that use ITIL®.
  • After registration, the TIPA® Lead Assessor status is granted to the candidate and the person’s name is listed on the TIPA® website as a TIPA® Lead Assessor and TIPA® toolbox will be licensed to the individual.

Prerequisites

TIPA® Assessor For ITIL®:

Candidates for this section of the course must:

  • Hold an ITIL® Foundation certificate.
  • Have at least 3 years of experience working in an ITIL®/ITSM environment and/or experience in process or maturity assessment.

It is also strongly recommended that candidates:

  • Can demonstrate familiarity with IT terminology and understand the context of ITIL®/ITSM in own business environment.
  • Have exposure working in IT Service Management within a service provider environment.
  • Possess any of the following additional qualifications (highly desirable): ITIL® Expert, ITIL® Service Manager, 10 credits accrued through ITIL® intermediates.

TIPA® Lead Assessor:

Candidates for this section of the course must:

  • Be a Certified TIPA® Assessor (Candidates can register for a TIPA® Assessor and TIPA® Lead Assessor courses taking place during the same week. Access to the TIPA® Lead Assessor course will then be granted only if the TIPA® Assessor exam is passed with success).

Prereading

We advise that as part of your preparation for the course that you familiarise yourself with the TIPA® methodology and terminology by looking at the official TIPA® website especially the 'About TIPA' section https://www.tipaonline.org/en/tipa/what-is-tipa.

We would also recommend that you refresh your knowledge of ITIL® 'Best Practice', by referring to you ITIL® course notes or the official ITIL® LIfecycle books.

Exam Overview

The TIPA® Assessor for ITIL® examination is sat on the afternoon of the 3rd day of the course.

TIPA® Assessor for ITIL® Examination:

  • In order for participants to be eligible to take the TIPA® Assessor for the ITIL® certification exam, they have to participate in an accredited TIPA® training course.
  • The exam is a closed-book exam with eight (8) multiple-choice, scenario-based, gradient-scored questions.
  • Exam duration is a maximum 90 minutes for all candidates in English (participants whose first language is not English have a maximum of 120 minutes to complete the exam and are allowed to use a dictionary).
  • Each question has 4 possible answer options; one, which is worth 5 points; one, which is worth 3 points, one, which is worth 1 point, and one that is a distractor and achieves no points.
  • Pass score is 28/40 or 70%.

The TIPA® Lead Assessor examination is sat on the afternoon of the last day of the course.

TIPA® Lead Assessor Examination:

  • In order for participants to be eligible to take the TIPA® Lead Assessor certification exam, they must participate in an accredited TIPA® Lead Assessor training course.
  • The exam is a closed book exam with eight (8) multiple-choice, scenario-based, gradient-scored questions.
  • Exam duration is a maximum 90 minutes for candidates in English (participants whose first language is not English, have a maximum of 120 minutes to complete the exam and are allowed to use a dictionary).
  • Each question will have 4 possible answer options, one of which is worth 5 points, one, which is worth 3 points, one, which is worth 1 point, and one that is a distracter and achieves no points.
  • Pass score is 28/40 or 70%.

Please note that the exams are undertaken on-line on a laptop or Mac. Tablets are not currently supported.

Exam Type

Proctored Exam

Professional Development Units - PDUs

Not Applicable.

Qualifications

TIPA® Assessor for ITIL® & TIPA® Lead Assessor Certificates

Next Steps

Contact one of our friendly Account Managers to discuss your next steps.

Conclusion

After completing the TIPA® Assessor for ITIL® course and passing the exam, the participant has to register as a TIPA® Professional Member to use the qualification professionally. Professional Membership is granted after paying an annual fee. After registration, the ‘Certified TIPA® Assessor’ status is granted to the participant and the person’s name is listed on the TIPA® website as a ‘Certified TIPA® Assessor for ITIL®’ and the TIPA® Toolbox for Assessors is licensed to the person.

The Certified TIPA® Lead Assessor status and the corresponding certificate are awarded once the candidate can demonstrate evidence of experience in performing assessments.

TIPA® Assessor for ITIL® & TIPA® Lead Assessor Combined Course Dates

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