TIPA (Tudor IT Process Assessment) is an internationally recognised framework for IT process assessment.
This 2-day course equips you with the ability to lead a process assessment project based on the TIPA® framework.
The course enables you to collaborate with executive and top management to define the scope, select the class of assessment and a plan for an assessment project, and define the project assessment team structure.
You will be able to use the TIPA® tools to monitor progress throughout the assessment project lifecycle, ensure quality of the assessment and present results and recommendations to all relevant stakeholders.
At the end of this course, you will be optimally prepared to take and pass the TIPA® Lead Assessor Exam and become a TIPA® Lead Assessor.
Overall, this two-day course will help you to build your skills in:
Collaborating with executive and top management in defining the scope, selecting the class of assessment and planning of a TIPA® assessment project
Defining a TIPA® project assessment team structure
Leading and providing guidance to the TIPA® Assessors from start to finish of the assessment project
Using the TIPA® Toolbox to lead an Assessment Project
Presenting the results of the assessment and recommendations to the top management of the organisation.
The 2-day classroom course will help the participants to build their skills to:
TIPA® assessment methodology and the classes of assessment
Planning a TIPA® Assessment project, including o Generating buy-in at executive/top management
Providing planning parameters such as cost, scope, team structure etc.
Defining the interview plan and overall assessment project
Reviewing the SWOT analysis, recommendations and reports created by the TIPA® Assessors and integrating these into the Assessment Report
Present results of the assessment and recommendations to the top management and key stakeholders
Close the project, review if objectives are met, create lessons-learned log, and plan for improvement of the process assessment process
Articulate, in detail, the 6 phases of the assessment project
Use all tools in the TIPA® toolbox to perform any or all of the above activities
About the Course
Our tutors are certified themselves and possess vast theoretical knowledge of the subjects they teach. Moreover, they are familiar with the latest research and results and contribute to the further development of the model.
Who Should Attend
The TIPA® Lead Assessor course will be of interest to:
Certified TIPA® Assessors who would like to lead TIPA® assessment projects
Assessors (CMMi, ISO/IEC 15504 etc.) who would like to use the TIPA® methodology to lead process assessments.
Individuals who play a role in assessing and improving processes in an organisation.
Individuals who participate in ITSM implementations in organisations and who are interested in organising TIPA® assessments to measure ITSM process maturity for capability determination (either in a supplier selection process or as a benchmarking tool)
Individuals who are looking for a turnkey-solution for process assessment to estimate the ROI of ITSM implementations in organisations.
Individuals in typical roles including (but not limited to): Senior Consultants, Project Managers, Quality Managers, Process Owners, Auditors, process improvement consultants
Full Course Material will be provided, including:
Student Workbook (contains all assignments to be written down in class and a practice exam)
Student Handbook (course contents including classroom presentations, readings required for the assignments, and sample answers for the assignments).
Supplementary material made available to the delegates:
reflectIT’s TIPA® Foundation iBook (requires iOS or Mac OS device to work)
Ability to chair, assess and improve ITIL® or ITSM processes within the organisation.
Ability to estimate the ROI of ITIL® implementations in organisations.
Ability to chair a Supplier selection process or a benchmarking.
Certified TIPA® Lead Assessors are skilled professionals who lead and conduct IT process maturity assessments in organisations that use ITIL®.
After registration, the TIPA® Lead Assessor status is granted to the candidate and the person’s name is listed on the TIPA® website as a TIPA® Lead Assessor and TIPA® toolbox will be licensed to the individual.
Candidates for this course must:
Be a Certified TIPA® Assessor (Candidates can register for a TIPA® Assessor and TIPA® Lead Assessor courses taking place during the same week. Access to the TIPA® Lead Assessor course will then be granted only if the TIPA® Assessor exam is passed with success).
Be able to demonstrate through the provision of a resume that the individual has
At least 3 years of experience in IT Service Management
Or at least 2 years of experience in process management or maturity assessments in at least one of the following: ITIL®, CMMi®, ISO/IEC 15504, ISO/IEC 20000, ISO 9001 or COBIT®
At least 2 years of project management experience or equivalent experience in leading teams It is appreciated if candidates have any of the following additional qualifications: ITIL® Expert, ITIL® Service Manager, 10 credits accrued through ITIL® intermediates
Delegates will not as standard receive any pre-reading.
About the Examination:
In order for participants to be eligible to take the TIPA® Lead Assessor certification exam, they must participate in an accredited TIPA® Lead Assessor training course for 2 days.
The exam is a closed book exam with eight (8) multiple-choice, scenario-based, gradient-scored questions.
Exam duration is a maximum 90 minutes for candidates in English (participants whose first language is not English, have a maximum of 120 minutes to complete the exam and are allowed to use a dictionary).
Each question will have 4 possible answer options, one of which is worth 5 points, one, which is worth 3 points, one, which is worth 1 point, and one that is a distracter and achieves no points.
Pass score is 28/40 or 70%.
Please note that the exam is undertaken on-line on a laptop or Mac. Tablets are not currently supported.
Professional Development Units - PDUs
TIPA® Lead Assessor
Contact one of our Account Managers to discuss your next steps.
The Certified TIPA® Lead Assessor status and the corresponding certificate are awarded once the candidate can demonstrate evidence of experience in performing assessments.
TIPA® Lead Assessor Course Dates
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