FitSM® is a lightweight and flexible IT Service Management (ITSM) Framework that provides guidance for managing IT services effectively and efficiently. It is specifically designed for small and medium-sized organisations (SMEs) but can be adapted and applied to organisations of any size.
The core objective of FitSM® is to help organisations deliver high-quality IT services that meet the needs and expectations of their customers. It promotes a systematic and structured approach to IT Service Management, enabling organisations to plan, implement, monitor, and improve their services in a coordinated manner.
FitSM® focuses on simplicity, practicality, and scalability, making it accessible and adaptable for SMEs with limited resources and specific requirements. It provides a set of guidelines, processes, and functions that organisations can customise and implement according to their unique circumstances.