Learn The Core Principles Of ITIL® 4 With Our 3-Day ITIL® 4 Foundation Virtual Training Course! Start Your ITIL® 4 Certification Journey Today. Learn more

Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates

Our FitSM® Foundation training course will help you to become proficient in the following:

  • The primary IT service management concepts and terms.
  • The purpose and structure of FitSM® standards – plus their relationship to other standards.
  • The process framework underpinning FitSM®.
  • The requirements defined in FitSM® – enabling you to adopt implementation more quickly and efficiently.
  • How to help your organisation achieve the first step toward implementing the complete set of IT Service Management processes.
  • Methods to enhance your organisation’s provision of IT services.
  • Practical applications of ITSM processes in federated environments – where services are managed in cooperation with competing or disparate organisations.

Our FitSM® Foundation training course will cover the following topics:

Module 1: IT Service Management: Introduction, Terms & Concepts

  • Articulate the need for IT service management
  • Define key ITSM terms and concepts

Module 2: The FitSM® Approach & Standards Family

  • Define FitSM®
  • Articulate the FitSM® approach
  • Understand key ITSM and FitSM® principles

Module 3: IT Service Management – General Aspects

  • Define general aspects of a Service Management System (SMS)
  • Understand key concepts of the SMS

Module 4: IT Service Management – Processes

  • Understand the critical processes of ITSM
  • Articulate the requirements of each process according to FitSM®

Module 5: Benefits, Risks & Challenges of Implementing IT Service Management

  • Articulate the risks and benefits of implementing ITSM
  • Understand how federated IT service provisioning compares with non-federated IT service provisioning

Module 6: Related Standards & Frameworks

  • Define related ITSM standards and frameworks and how FitSM can complement their approaches

Our FitSM® Foundation training course is suitable for professionals working IT Service Management.

Our FitSM® Foundation training course includes the following:

  • Pre-reading
  • Course Manual
  • Quizzes
  • Exercises

There are no entry-level requirements for our FitSM® Foundation training course.

''FitSM-0: Overview and vocabulary'' by the FitSM Consortium

''ITIL® Foundation: IT Service Management" by AXELOS

"The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win" by Gene Kim, Kevin Behr, and George Spafford

"Lean IT: Enabling and Sustaining Your Lean Transformation" by Steven C. Bell and Michael A. Orzen

''Introduction to IT Service Management Based on ITIL® 4" by Jan van Bon and Arjen de Jong

FitSM® Foundation Examination:

  • Exam Format: Multiple Choice
  • Exam Duration: 30 Minutes
  • Number Of Questions: 20
  • Pass Score: 65% (13/20)
Proctored Exam
FitSM® Foundation Certificate

Our three-day ITIL® 4 Foundation training course is the starting point in your ITIL® 4 certification journey and is the prerequisite for the ITIL® 4 Managing Professional (MP) and ITIL® 4 Strategic Leader (SL) training courses.

Our ITIL® 4 Foundation training course is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organisation embrace the new service management culture.

Here are some sectors and types of organisations that typically adopt FitSM®:

  1. Government Organisations: FitSM® is often adopted by government agencies at various levels, including local, regional, and national governments. It helps these organisations establish standardised ITSM practices and ensure efficient and effective service delivery.
  2. Research Institutions: FitSM® is utilised by research institutions and organizations involved in scientific and technological research. These institutions benefit from FitSM® by implementing consistent IT service management processes to support their research activities.
  3. Public Service Providers: FitSM® is commonly employed by public service providers such as healthcare organisations, educational institutions, and public utilities. It helps them deliver reliable and high-quality services to citizens and stakeholders.
  4. Non-profit Organisations: FitSM® is also utilised by non-profit organisations that provide services in various fields, such as humanitarian aid, social services, and environmental conservation. It enables them to establish structured IT service management practices to support their mission-driven activities.

FitSM® Foundation FAQS

Our FitSM® Foundation training course is delivered over one-day


FitSM® Foundation Course Dates

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Why Choose Us?

We Are Here To Help You Pass

All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.

We Are Flexible

We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.

We Are The Specialists

We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.

We Are Professionals

Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager