Learn The Core Principles Of ITIL® 4 With Our 3-Day ITIL® 4 Foundation Virtual Training Course! Start Your ITIL® 4 Certification Journey Today. Learn more
Our FitSM® Foundation training course will help you to become proficient in the following:
Our FitSM® Foundation training course will cover the following topics:
Module 1: IT Service Management: Introduction, Terms & Concepts
Module 2: The FitSM® Approach & Standards Family
Module 3: IT Service Management – General Aspects
Module 4: IT Service Management – Processes
Module 5: Benefits, Risks & Challenges of Implementing IT Service Management
Module 6: Related Standards & Frameworks
Our FitSM® Foundation training course is suitable for professionals working IT Service Management.
Our FitSM® Foundation training course includes the following:
There are no entry-level requirements for our FitSM® Foundation training course.
''FitSM-0: Overview and vocabulary'' by the FitSM Consortium
''ITIL® Foundation: IT Service Management" by AXELOS
"The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win" by Gene Kim, Kevin Behr, and George Spafford
"Lean IT: Enabling and Sustaining Your Lean Transformation" by Steven C. Bell and Michael A. Orzen
''Introduction to IT Service Management Based on ITIL® 4" by Jan van Bon and Arjen de Jong
FitSM® Foundation Examination:
Our three-day ITIL® 4 Foundation training course is the starting point in your ITIL® 4 certification journey and is the prerequisite for the ITIL® 4 Managing Professional (MP) and ITIL® 4 Strategic Leader (SL) training courses.
Our ITIL® 4 Foundation training course is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organisation embrace the new service management culture.
Here are some sectors and types of organisations that typically adopt FitSM®:
Our FitSM® Foundation training course is delivered over one-day
All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.
We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.
We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.
Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager