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In this highly intensive one day Masterclass we will be going back to basics to understand what 'availability' and 'unavailability' actually mean. We will be looking at the business perspective and giving you the ability to return to your organisation with the increased knowledge, confidence and hopefully enthusiasm to make a huge difference to your organisations capability to manage service availability.
The Masterclass will be flexible for different levels of expertise, from novice practitioners up to experienced specialists and even ITIL® Experts.
All IT departments realise that improving the level of availability of IT services to the requirement, however many struggle to understand how availability is actually delivered let alone understand how to improve it cost effectively. In many organisations there is still a mismatch between what the customer wants and what the customer needs, and between what the customer needs and what the customer actually gets.
With the increased complexity of IT infrastructure and service delivery methods, and the ever increasing demands of customers and users, it is paramount that the day to day availability of IT services is professionally managed both now and in the future. With this in mind we have designed this one day Masterclass to cover the complete A to Z of Availability Management. So whether you are just getting started or believe that you already have a mature process in place, we are sure that investing your time and energy in this single day will inspire you to become a true master of Availability Management.
If you want to gain a better understanding of the Availability Management process, then this is the course for you. Ideal if you are currently working in, or are wishing to move to this area.
Course manuals and hand-outs provided
Provides a better understanding of the application of guidelines and frameworks that help to deliver industry Best Practice within the Availability Management area.
Learn all about the way Availability Management should operate, as according to the ITIL® framework, in order to make your job a little easier, thereby allowing you to focus on the areas that require attention.
There are no prerequisites that needs to be completed for this course.
Why not consider the ITIL® Foundation course as your next step, or if you already hold this qualification, consider undertaking one of the Lifecycle intermediate courses that is applicable to your current role.
An excellent one-day summary of the Availability Management area.
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