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Our intensive 1-day ITIL® Change Management Masterclass we will be getting back to the basics of Change Management and equipping you with the skills, knowledge and techniques to make you a truly formidable Change Manager.
Our ITIL® Change Management Masterclass is flexible for different levels of expertise, from novice practitioners up to experienced specialists and even ITIL® Experts.
Are you really managing IT change within your organisation or are you simply doing the admin?
We will take a pragmatic and in-depth look at:
Change Management is one of the key processes within any organisation. If you do not manage change effectively you have chaos, and chaos leads to incidents and problems. Poorly managed and failed change can also result in re-work, overtime, disgruntled staff, financial penalties, dissatisfied and lost customers.
By the end of this one day Masterclass on Change Management you will have mastered the Change Management process and be capable of implementing and improving a Change Management function within your organisation, and more importantly getting the buy-in and commitment from those who need to follow the process
This Masterclass is aimed at those currently working or about to work within a Change Management process area - whether at a technical, operational, supervisory or managerial level. This Masterclass may also be of interest to Project Managers, Business Managers and Business Process Owners.
Course manual and hand-outs provided
Provides a better understanding of the application of guidelines and frameworks that help to deliver industry Best Practice within the Change Management process area.
Learn all about the way Change Management should operate, as according to the ITIL® framework, in order to make your job a little easier, thereby allowing you to focus on the areas that require attention.
Why not consider the ITIL® Foundation course as your next step, or if you already hold this qualification, consider undertaking one of the Lifecycle intermediate courses that is applicable to your current role.
An excellent one-day summary of the Change Management process area.
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