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ITIL® Service Transition Training Course

Responsible for coordinating a new or changed service


Following the successful launch of ITIL® 4, with the higher modules from the Managing Professional and Strategic Leader streams establishing themselves in the market - AXELOS has taken the decision to stop offering the previous version of the World’s leading certification in IT Service Management, ITIL® V3, by the end of 2021.

There will be a phased approach to discontinuing the Foundation and Intermediate examinations to allow you enough time to complete your ITIL® V3 Intermediate level certifications, so you can accumulate enough credits to qualify for the Transition examination.

Please Note: The confirmed timings are as follows:

  • ITIL® V3 Foundation – discontinued as of 1 July 2021
  • ITIL® V3 Intermediates – discontinued as of 1 Jan 2022
  • ITIL® MALC - discontinued as of 1 Jan 2022
  • ITIL® 4 Managing Professional Transition (English) - discontinued as of 1 July 2022

The ITIL® Service Transition course focuses on managing transitions of services and processes to ensure that the maximum benefits are delivered to the target organisations. This three-day course will help you to understand the issues around controlling the building, testing and implementation of changes to services – and why it is important to do so. You’ll also find out how Service Transition processes can apply throughout the Service Management Lifecycle, for example how Knowledge Management can underpin decisions in both Strategy and Operations. The course also covers the importance of understanding how transitions can affect people and how to manage them though changes to a successful conclusion.

The course ends with a one and a half hour, scenario based, eight question multiple-choice exam, with the pass mark being 28/40 (70%). You will be appropriately prepared for this by our tutors throughout the course. Included in this preparation will be the opportunity to answer two practice exam papers, which will raise your confidence levels.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
3 Days
£1295Excl. VAT

Course Outline

This course is made up of the modules listed below.Each module aims to help you understand each section and give you a full understanding of each subject.

  • Introduction to Service Transition - covers the purpose, goals, objectives and scope of Service Transition and the business value of Service Transition activities. It covers the context of Service Transition in the ITIL® service lifecycle and the inputs and outputs of Service Transition.
  • Service Transition Principles - covers more focused aspects of the basic guiding principles of Service Transition. Specific to this unit are key policies and principles that enable the implementation of Service Transition best practice.
  • Service Transition Processes - this covers the managerial and supervisory aspects of the ITIL® processes covered in the Service Transition stage (but excludes the day-to-day operation of the processes, which is covered in the Release, Control and Validation (RCV) Capability module).
  • Managing People Through Service Transitions - this introduces a high-level view of the communications and stakeholder management activities which support Service Transition.
  • Organising for Service Transition- the roles and responsibilities are reviewed, along with the organisational context of Service Transition.
  • Technology Considerations – the role in Service Transition is explored, as well as how it should be designed in”.
  • Implementing and improving Service Transition – how to implement and improve Service Transition within your organisation.
  • Challenges, critical success factors and risks - looks at what difficulties and challenges may be ahead, and what measurements need to be put in place in order to ensure targets are met.


The ITIL® Service Transition intermediate certificate is one of the five lifecycle phases that build on the knowledge gained from the ITIL® Foundation certificate.This lifecycle phase is for those who wish to seek, or currently hold, a management or team leader role in your company. The primary focus for this ITIL® Service Transition certification is to plan and manage the capacity and resources required to package, build, test and deploy a release into production, with minimal impact on the business.

About the Course

All of our tutors are experienced Service Management experts, and they will explain in detail the relevant aspects of Service Transition.

You will learn about the following topics:

  • Introduction to Service Transition
  • Service Transition principles
  • Service Transition processes
  • Managing people through transitions
  • Organising for Service Transition
  • Technology considerations
  • Implementing and improving Service Transition
  • Challenges, Critical Success Factors and Risks

Who Should Attend

Those who:

  • Wish to have a better understanding of the business fundamentals that drive the need for IT services, particularly Service and Business Managers, and those responsible for managing change
  • Require a detailed understanding of the ITIL® Service Transition phase of the ITIL® core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
  • Are an IT professional working within or about to enter a Service Transition environment and requiring a detailed understanding of the processes, functions and activities involved
  • Are an individual seeking the ITIL® Expert in IT Service Management for which this qualification is one of the prerequisite modules
  • Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite

    This course would also be of use if you are working in one of the following IT professions or areas:

    • Configuration Manager
    • Change Manager

    Materials Provided

    • A full copy of all course slides, with room to make your own notes
    • A personal copy of the Key Element Guide – Service Transition pocketbook
    • A full copy of the ITIL® Glossary and Acronym List
    • Course hand outs to aid further understanding where applicable
    • Sample questions

    Organisational Benefits

    Through understanding Service Transition, the IT teams can more successfully handle higher volumes of change. From the customer’s point of view, that results in a greater percentage of IT changes delivering the desired improvements without unnecessary disruption. From the IT team’s viewpoint, it means an increased level of trust from the customers and users.

    Individual Benefits

    You will gain an understanding on how to control changes to the IT services with the appropriate level of flexibility. This will lead to great confidence in your own abilities and hence better job satisfaction. You may gain other benefits such as increased promotion within your own organisation along with a potential to increase your salary!


    Candidates are required to have completed the ITIL® Foundation Certificate in IT Service Management and have a minimum of two years relevant IT experience. Please note that as of May 2015 PeopleCert requires evidence of this certificate. In order to sit the exam you must provide a paper photocopy of your ITIL Foundation Certificate - please ensure you bring this with you on the first day of your course. If you fail to do so you will NOT be able to sit the exam.

    Photographic ID is required for all exams, otherwise results will be withheld until proof has been provided.


    It is not compulsory but it is recommended that you purchase the following volumes:

    • ITIL® Service Strategy
    • ITIL® Service Design
    • ITIL® Service Transition
    • ITIL® Service Operation
    • ITIL® Continual Service Improvement

    The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.

    Exam Overview

    Please note that as of May 2015 PeopleCert requires evidence of this certificate. In order to sit the exam you must provide a paper photocopy of your ITIL Foundation Certificate - please ensure you bring this with you on the first day of your course. If you fail to do so you will NOT be able to sit the exam.

    The course ends with a 90 minute ‘closed book’ exam of a multiple-choice, scenario based, gradient-scored paper of 8 questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.

    The examination is taken on the afternoon of the 3rd day.

    Exam Type

    Classroom Exam

    Professional Development Units - PDUs

    Our classroom based ITIL® Service Transition training course does not currently attract any Professional Development Units – PDU's.

    The course does however give you 3 Credits towards the ITIL® Expert qualification.


    ITIL® Service Transition Certificate

    Next Steps

    Contact one of our helpful account managers who will be able to assist you in deciding your next steps – whether this is sitting another Lifecycle course, or something else, such as a Capability or Specialist course perhaps.


    This ITIL® Service Transition course will provide you with the details and key steps that are needed if you are involved in building, testing and implementing changes, along with supporting processes such as Configuration and Knowledge Management. By achieving a pass mark in this exam, you will be awarded a world recognised ITIL® qualification. If you are aiming towards the ITIL® Expert certification you will also add 3 points to your ITIL® Credit Score, with a total of 22 points being required in order to be become an ITIL® Expert.

    ITIL® Service Transition Course Dates

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