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Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates

Our Kepner-Tregoe® Problem Solving & Decision Making Workshop is a step-by-step process for successfully solving problems, prioritising issues, making good decisions and analysing potential risks and opportunities.

Our Kepner-Tregoe® Problem Solving & Decision Making Workshop will enable you to:

  • Conduct Root Cause Analysis (RCA) on complex problems.
  • Make tough decisions aligned with operational priorities.
  • Identify and plan for the resolution high-priority issues.
  • Understand and proactively manage risks and opportunities.
  • Ask the right questions to find hidden insight.

The fundamental processes learned in our Kepner-Tregoe® Problem Solving & Decision Making Workshop are:

  • Situation Appraisal – Clear thinking for complex situations.

Learn to clarify the issues that matter in complex situations and determine how concerns should be prioritised and handled.

  • Problem Analysis – Clear thinking for tough problems.

Enhance your problem-solving skills by organising and analysing key factual information about the issue. Problem Analysis ensures that cause is known before fixes are implemented for a more focused response to problems, incidents and threats.

  • Decision Analysis – Clear thinking for difficult decisions.

Clarify the purpose of decisions and form clear, measurable objectives. Learn tools for evaluating an appropriate range of alternatives and assess related risks prior to making a decision. Decision Analysis ensures fully informed choices that maximise benefits and minimise risks.

  • Potential Problem Analysis – Clear thinking for managing risks.

Anticipate threats to the success of planned actions. Develop skills required for effective preventive and contingent action and lean how to identify and prevent potential problems. Potential Problem Analysis helps prepare in advance and avoid unplanned reactive actions.

  • Potential Opportunity Analysis – Clear thinking for leveraging opportunities.

Anticipate and leverage extra benefits from planned actions. Lean how to promote potential opportunities and prepare in advance to gain the advantage when things go better than expected.

Our Kepner-Tregoe® Problem Solving & Decision Making Workshop is ideal for those at all levels required to troubleshoot, perform Root Cause Analysis (RCA), make decisions and implement plans. It is particularly well suited for engineering, quality, operations, manufacturing, IT, customer service, maintenance, marketing and sales.

Our Kepner-Tregoe® Problem Solving & Decision Making Workshop includes the following:

  • Full Materials
  • Kepner-Tregoe Tablet App
  • Access To Online Post-Workshop Learning Support Tools (Coaching Videos, Tips And More) With A KT Membership

There are no formal entry-level requirements for our Kepner-Tregoe® Problem Solving & Decision Making Workshop.

There is no recommended reading associated with our Kepner-Tregoe® Problem Solving & Decision Making Workshop.

There is no formal examination associated with our Kepner-Tregoe® Problem Solving & Decision Making Workshop. You will receive a certificate of completion at the end of the Kepner-Tregoe® Problem Solving & Decision Making Workshop.

No Exam
Certificate Of Completion

Our two-day Problem Management & Root Cause Analysis Techniques Workshop will provide you with a practical approach to applying well-established root cause analysis principles and techniques. This will allow you to identify the sources of recurring incidents and problems and reduce service downtime.

You will have the skills and knowledge to able to conduct Root Cause Analysis (RCA) on complex problems and make tough decisions aligned with operational priorities.

FAQS

Our Kepner-Tregoe® Problem Solving & Decision Making Workshop training course is delivered over four days.

INFORMATION

Kepner-Tregoe® Problem Solving & Decision Making Workshop Course Dates

Course date
Course Date

Course location
Location

Now only £1495 + VAT

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Why Choose Us?

We Are Here To Help You Pass

All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.

We Are Flexible

We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.

We Are The Specialists

We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.

We Are Professionals

Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager