Kepner-Tregoe® Problem Solving & Decision Making Workshop Training Course

Course Syllabus

The fundamental processes learned in our Kepner-Tregoe® Problem Solving and Decision Making Workshop are:

• Situation Appraisal – Clear thinking for complex situations.

Learn to clarify the issues that matter in complex situations and determine how concerns should be prioritised and handled.

• Problem Analysis – Clear thinking for tough problems.

Enhance your problem-solving skills by organising and analysing key factual information about the issue. Problem Analysis ensures that cause is known before fixes are implemented for a more focused response to problems, incidents and threats.

• Decision Analysis – Clear thinking for difficult decisions.

Clarify the purpose of decisions and form clear, measurable objectives. Learn tools for evaluating an appropriate range of alternatives and assess related risks prior to making a decision. Decision Analysis ensures fully informed choices that maximise benefits and minimise risks.

• Potential Problem Analysis – Clear thinking for managing risks.

Anticipate threats to the success of planned actions. Develop skills required for effective preventive and contingent action and lean how to identify and prevent potential problems. Potential Problem Analysis helps prepare in advance and avoid unplanned reactive actions.

• Potential Opportunity Analysis – Clear thinking for leveraging opportunities.

Anticipate and leverage extra benefits from planned actions. Lean how to promote potential opportunities and prepare in advance to gain the advantage when things go better than expected.