Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates
Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates
Our Problem Management & Root Cause Analysis Techniques Workshop will teach you which techniques are most useful for different types of problems and when it's appropriate to undertake root cause analysis. You will also identify barriers to effective problem solving and how to overcome them and information gathering techniques – basically by asking the right questions to the right people at the right time.
Our Problem Management & Root Cause Analysis Techniques Workshop will cover the following topics:
Our Problem Management & Root Cause Analysis Techniques Workshop will be most applicable to those working in Incident and Problem Management who have responsibility for RCA, improving service availability and reliability and reducing risk.
Our Problem Management & Root Cause Analysis Techniques Workshop includes the following:
There are no entry-level requirements for our Problem Management & Root Cause Analysis Techniques Workshop.
There is no recommended reading associated with our Problem Management & Root Cause Analysis Techniques Workshop.
There is no examination or certification associated with our Problem Management & Root Cause Analysis Techniques Workshop.
After our Problem Management & Root Cause Analysis Techniques Workshop, you should consider taking one of our ITIL® 4 certification training courses:
By the end of our Problem Management & Root Cause Analysis Techniques Workshop, you will have a thorough understanding of what Root Cause Analysis actually is, when and where it should be applied, and how you can apply the different RCA techniques for maximum business benefit.
Joining Instructions for Purple Griffon training courses are sent the week before the course start date. First, your Account Manager will email to confirm your booking with you. Both, the materials and exam voucher will be emailed to you the week before the training course. Finally, the tutor will send the invitation to you directly and this will be via the MS Teams or Zoom platform.
Our Problem Management & Root Cause Analysis Techniques Workshop training course is delivered over two days.
INFORMATION
All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.
We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.
We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.
Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager