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Our Kepner-Tregoe® Problem Solving & Decision Making Workshop is a step-by-step process for successfully solving problems, prioritising issues, making good decisions and analysing potential risks and opportunities.
Our Kepner-Tregoe® Problem Solving & Decision Making Workshop will enable you to:
The fundamental processes learned in our Kepner-Tregoe® Problem Solving & Decision Making Workshop are:
Learn to clarify the issues that matter in complex situations and determine how concerns should be prioritised and handled.
Enhance your problem-solving skills by organising and analysing key factual information about the issue. Problem Analysis ensures that cause is known before fixes are implemented for a more focused response to problems, incidents and threats.
Clarify the purpose of decisions and form clear, measurable objectives. Learn tools for evaluating an appropriate range of alternatives and assess related risks prior to making a decision. Decision Analysis ensures fully informed choices that maximise benefits and minimise risks.
Anticipate threats to the success of planned actions. Develop skills required for effective preventive and contingent action and lean how to identify and prevent potential problems. Potential Problem Analysis helps prepare in advance and avoid unplanned reactive actions.
Anticipate and leverage extra benefits from planned actions. Lean how to promote potential opportunities and prepare in advance to gain the advantage when things go better than expected.
Our Kepner-Tregoe® Problem Solving & Decision Making Workshop is ideal for those at all levels required to troubleshoot, perform Root Cause Analysis (RCA), make decisions and implement plans. It is particularly well suited for engineering, quality, operations, manufacturing, IT, customer service, maintenance, marketing and sales.
Our Kepner-Tregoe® Problem Solving & Decision Making Workshop includes the following:
There are no formal entry-level requirements for our Kepner-Tregoe® Problem Solving & Decision Making Workshop.
There is no recommended reading associated with our Kepner-Tregoe® Problem Solving & Decision Making Workshop.
There is no formal examination associated with our Kepner-Tregoe® Problem Solving & Decision Making Workshop. You will receive a certificate of completion at the end of the Kepner-Tregoe® Problem Solving & Decision Making Workshop.
Our two-day Problem Management & Root Cause Analysis Techniques Workshop will provide you with a practical approach to applying well-established root cause analysis principles and techniques. This will allow you to identify the sources of recurring incidents and problems and reduce service downtime.
You will have the skills and knowledge to able to conduct Root Cause Analysis (RCA) on complex problems and make tough decisions aligned with operational priorities.
Our Kepner-Tregoe® Problem Solving & Decision Making Workshop training course is delivered over four days.
All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.
We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.
We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.
Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager