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Our three-day Kepner-Tregoe® Problem Solving and Decision Making Workshop is a step-by-step process for successfully solving problems, prioritising issues, making good decisions and analysing potential risks and opportunities. It equips current and future leaders with skills which are the foundation of effective leadership.
NOTE: This will be a four day event if delivered virtually
The fundamental processes learned in our Kepner-Tregoe® Problem Solving and Decision Making Workshop are:
Learn to clarify the issues that matter in complex situations and determine how concerns should be prioritised and handled.
Enhance your problem-solving skills by organising and analysing key factual information about the issue. Problem Analysis ensures that cause is known before fixes are implemented for a more focused response to problems, incidents and threats.
Clarify the purpose of decisions and form clear, measurable objectives. Learn tools for evaluating an appropriate range of alternatives and assess related risks prior to making a decision. Decision Analysis ensures fully informed choices that maximise benefits and minimise risks.
Anticipate threats to the success of planned actions. Develop skills required for effective preventive and contingent action and lean how to identify and prevent potential problems. Potential Problem Analysis helps prepare in advance and avoid unplanned reactive actions.
Anticipate and leverage extra benefits from planned actions. Lean how to promote potential opportunities and prepare in advance to gain the advantage when things go better than expected.
Our Kepner-Tregoe® Problem Solving and Decision Making Workshop will enable you to:
Our Kepner-Tregoe® Problem Solving & Decision Making interactive session features a highly engaging environment which includes:
Our Kepner-Tregoe® Problem Solving & Decision Making Workshop is ideal for those at all levels required to troubleshoot, perform Root Cause Analysis (RCA), make decisions and implement plans. It is particularly well suited for engineering, quality, operations, manufacturing, IT, customer service, maintenance, marketing and sales.
There are no prerequisites associated with our Kepner-Tregoe® Problem Solving and Decision Making Workshop.
There is no prereading that needs to be undertaken for our Kepner-Tregoe® Problem Solving and Decision Making Workshop.
There is no formal examination.
You will receive 21 PDUs for participating in our Kepner-Tregoe® Problem Solving & Decision Making Workshop.
We suggest you look at our ITIL Courses.
You will have the skills and knowledge to able to conduct Root Cause Analysis (RCA) on complex problems and make tough decisions aligned with operational priorities.