Kepner-Tregoe® Problem Solving & Decision Making Workshop Training Course

Learn How To Successfully Solve Problems & Prioritise Issues

Introduction

Our three-day Kepner-Tregoe® Problem Solving and Decision Making Workshop is a step-by-step process for successfully solving problems, prioritising issues, making good decisions and analysing potential risks and opportunities. It equips current and future leaders with skills which are the foundation of effective leadership.

NOTE: This will be a four day event if delivered virtually

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Course Overview

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.

Course Dates

Exam Not Included

3 Days

£1495Excl. VAT

Course Outline

The fundamental processes learned in our Kepner-Tregoe® Problem Solving and Decision Making Workshop are:

Situation Appraisal – Clear thinking for complex situations.

Learn to clarify the issues that matter in complex situations and determine how concerns should be prioritised and handled.

Problem Analysis – Clear thinking for tough problems.

Enhance your problem-solving skills by organising and analysing key factual information about the issue. Problem Analysis ensures that cause is known before fixes are implemented for a more focused response to problems, incidents and threats.

Decision Analysis – Clear thinking for difficult decisions.

Clarify the purpose of decisions and form clear, measurable objectives. Learn tools for evaluating an appropriate range of alternatives and assess related risks prior to making a decision. Decision Analysis ensures fully informed choices that maximise benefits and minimise risks.

Potential Problem Analysis – Clear thinking for managing risks.

Anticipate threats to the success of planned actions. Develop skills required for effective preventive and contingent action and lean how to identify and prevent potential problems. Potential Problem Analysis helps prepare in advance and avoid unplanned reactive actions.

Potential Opportunity Analysis – Clear thinking for leveraging opportunities.

Anticipate and leverage extra benefits from planned actions. Lean how to promote potential opportunities and prepare in advance to gain the advantage when things go better than expected.

Description

Our Kepner-Tregoe® Problem Solving and Decision Making Workshop will enable you to:

Conduct Root Cause Analysis (RCA) on complex problems.
Make tough decisions aligned with operational priorities.
Identify and plan for the resolution high-priority issues.
Understand and proactively manage risks and opportunities.
Ask the right questions to find hidden insight.

About the Course

Our Kepner-Tregoe® Problem Solving & Decision Making interactive session features a highly engaging environment which includes:

3 hours of the most current media formats including live-action video and illustrated motion-graphics to enhance the learning experience
A library of 25 new and time-tested case studies that demonstrate powerful, real-world examples
A mobile app that supports the daily application of Kepner-Tregoe® processes after the training course
Integrated social media elements that direct participants to additional content that reinforces concepts and provides technique reminders

Who Should Attend

Our Kepner-Tregoe® Problem Solving & Decision Making Workshop is ideal for those at all levels required to troubleshoot, perform Root Cause Analysis (RCA), make decisions and implement plans. It is particularly well suited for engineering, quality, operations, manufacturing, IT, customer service, maintenance, marketing and sales.

Materials Provided

Full Materials
Refreshments
Kepner-Tregoe Tablet App
Highly Skilled & Knowledgeable Tutors
Access To Online Post-Workshop Learning Support Tools (Coaching Videos, Tips And More) With A KT Membership

Organisational Benefits

You can easily apply the Kepner-Tregoe® methodology in IT organisations and achieve concrete results.
You can do more with less with this proven methodology
Improve the quality of service within your organisation and save cost.

Individual Benefits

Cut through the clutter & complexity to systematically find root cause for tough problems and make decisions aligned with business priorities.
Discover the power of Kepner-Tregoe® Clear Thinking and walk away with a framework that integrates easily with Lean, Six Sigma, 8D, ITIL®, and other methodologies.
Walk away ready to immediately apply these new skills back on-the-job.

Prerequisites

There are no prerequisites associated with our Kepner-Tregoe® Problem Solving and Decision Making Workshop.

Prereading

There is no prereading that needs to be undertaken for our Kepner-Tregoe® Problem Solving and Decision Making Workshop.

Exam Overview

There is no formal examination.

Exam Type

No Exam

Professional Development Units - PDUs

You will receive 21 PDUs for participating in our Kepner-Tregoe® Problem Solving & Decision Making Workshop.

Qualifications

There are no qualifications that are awarded with this Kepner-Tregoe® Problem Solving & Decision Making Workshop.

Next Steps

We suggest you look at our ITIL Courses.

Conclusion

You will have the skills and knowledge to able to conduct Root Cause Analysis (RCA) on complex problems and make tough decisions aligned with operational priorities.