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Please Note: You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates

Kepner-Tregoe®’s Problem and Incident Management solutions have been used worldwide to help organisations maximise ROI. Using our systematic approach for managing problems. You could achieve dramatic improvements, such as:

  • Shortened Mean Time To Resolve
  • Reduced Time-To-Close
  • Increased First-Time-Fix Rate
  • Improved Customer Satisfaction
  • Maximised Customer Lifetime Value
  • Greater IT Stability and Production Uptime

Our Kepner-Tregoe® Problem Management Workshop will help you to develop the following skills:

  • A structured, critical-thinking approach to analyse problems, get to root cause, select the best fix or workaround, and to proactively avoid problems
  • Systematically clarify and prioritise problems
  • Clearly describe a problem and gather the most relevant data
  • A strategic approach to problem solving based on problem type, e.g. start-up and recurring problems
  • How to capitalise by making thinking visible
  • Succinct and effective stakeholder communication and resource management throughout the problem lifecycle

Our Kepner-Tregoe® Problem Management Workshop is perfect for Service Desk Staff, Problem Managers, Quality Managers, Analysts, Technicians, Subject Matter Experts, Auditors, Engineers and others responsible for resolution of critical incidents and problems.

Our Kepner-Tregoe® Problem Management Workshop includes the following:

  • Access to digital tools and resources
  • Skills to execute a high-quality and consistent troubleshooting process
  • Certification credits: 2.8 CEUs

There are no formal entry-level requirements for our Kepner-Tregoe® Problem Management Workshop.

There is no recommended reading associated with our Kepner-Tregoe® Problem Management Workshop.

There is no formal examination associated with our Kepner-Tregoe® Problem Management Workshop. You will receive a certificate of completion at the end of the Kepner-Tregoe® Problem Management Workshop

No Exam
Certificate Of Completion

Our four-day Kepner-Tregoe® Problem Solving & Decision Making Workshop will help you and your team to think clearly, find the root cause of problems faster, make better decisions, manage risks and opportunities, prioritise and plan the resolution of concerns and ask sharper questions.

Our Kepner-Tregoe® Problem Management Workshop will teach you how to:

  • Drive a high-quality and consistent troubleshooting process
  • Get to the root cause of problems faster
  • Enable your team to think and communicate clearly and confidently under pressure
  • Eliminate trial-and-error behaviour, waste, and loss of key data
  • Create a seamless information flow and knowledge sharing
  • Ensure that everyone speaks the same “problem-solving language”


Our Kepner-Tregoe® Problem Management Workshop training course is delivered over four days.


Kepner-Tregoe® Problem Management Workshop Course Dates

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Why Choose Us?

We Are Here To Help You Pass

All of our trainers have achieved exceptionally high delegate pass rates for accredited examinations for all our courses. We also offer complimentary pre and post-course support for any questions you may have.

We Are Flexible

We try and be as flexible as we can and accommodate your needs. We can swap delegates at any time with no charge. We can also create bespoke content should this be required.

We Are The Specialists

We specialise in IT Service and Project Management. All of our Trainers and Consultants have considerable years of hands-on experience in IT Service / Project Management, working across a wide number of industry sectors.

We Are Professionals

Our training, sales and admin staff are all professional, helpful, friendly and approachable. We believe in providing excellent customer service. You will always have a dedicated friendly Account Manager