VeriSM™ Plus: Private Training Sessions
The VeriSM™ Plus certification training is not run as a public scheduled training course, however it can be delivered as a private training session for your team. Please complete this enquiry form if you would like us to send you a formal quote.
Please Note: The VeriSM™ Plus exam (including resits) must be completed by 31st December 2022 as they will cease to be available after this date.
VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a combination of management practices to deliver value.
The 'Plus' course is aimed at those with an existing IT Service Management qualification (e.g. ITIL Foundation) who wish to gain a VeriSM Foundation qualification and are prepared to self study the VeriSM Essentials course content which this 'Plus' course omits.
Please Note: All training courses purchased with Knoma will be at full RRP and no discounts can be applied.
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The VeriSM Plus course syllabus consists of a number of learning objectives taken from the full 3 day VeriSM Foundation course syllabus:
1. The Service Organization
1.3 Digital transformation
The candidate can:
1.3.1 Define the impact of new technology on organisations
1.3.2 Describe the impact of digital transformation on service management
3. People and Organisational Structure
3.1 Organisation structure
The candidate can:
3.1.1 Define the differences between a leader and a manager
3.1.2 Explain the competencies of the service management professional
3.1.3 List the elements of a well-functioning team
4. The VeriSM™ Model
4.1 The VeriSM™ model
The candidate can:
4.1.1 Define the elements of the VeriSM™ model
4.1.2 Explain how VeriSM™ re-defines service management
4.1.3 Explain how VeriSM™ uses the management mesh to create and stabilize services
4.1.4 Explain the elements within each of the four stages of the VeriSM™ model
4.2 Adapting the VeriSM™ model
The candidate can:
4.2.1 Define the process of selecting and integrating management practices.
4.2.2 Explain the characteristics of successful operating models
5. Progressive Practices
5.1 Progressive practices
The candidate can:
5.1.1 Indicate the success factors for adopting progressive management practices
5.1.2 Clarify the key concepts and when to apply Agile, DevOps, SIAM™, Lean as a management practice
6. Innovative Technologies
6.1 Impact of Technology
The candidate can:
6.1.1 Summarize the implications of technology on service management
6.1.2 Explain the benefits of cloud, virtualisation, and automation
6.1.3 Explain the impact of big data, internet of things, mobile computing, bring your own device on service management
6.1.4 Describe server-less computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning, and containerization
7. Getting Started with VeriSM™
7.1 Getting started
The candidate can:
7.1.1 Identify how to get started [ Tested in F, Pl ]
7.1.2 Describe how to move from reactive to proactive operations
An accredited training course will require a minimum of 7 hours of study run over 1 day including live exam.
The course is delivered in a traditional classroom setting allowing full discussion of the new approach and principles.
Specific Learning Objectives of VeriSM™ Foundation range certificates
All professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. VeriSM™ Foundation,
Essentials and Plus are useful to professionals at the very start of their service management career and also to experienced professionals who need access to a simple service management approach. The certifications are essential for anyone who works with products and services and will be of particular interest to:
Full training materials are provided for our VeriSM™ Plus training course, including:
The prerequisites to attend the VeriSM Plus course and exam are that you have either:
or
None required
The exam is accredited by BCS and comprises:
Pass mark: 65% (13 out of 20)
If the examination is taken in a language that is not the candidate’s native/official language, candidates are entitled to 25% extra time
This is an excellent course designed to give you a complete understanding of the VeriSM approach and how it pulls together your current Best Practice methodologies and frameworks.
Joining Instructions for Purple Griffon training courses are sent the week before the course start date. First, your Account Manager will email to confirm your booking with you. Both, the materials and exam voucher will be emailed to you the week before the training course. Finally, the tutor will send the invitation to you directly and this will be via the MS Teams or Zoom platform.
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