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VeriSM™ Plus Training Course

The Latest Thinking In Enterprise Service Management


VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a combination of management practices to deliver value.

The 'Plus' course is aimed at those with an existing IT Service Management qualification (e.g. ITIL Foundation) who wish to gain a VeriSM Foundation qualification and are prepared to self study the VeriSM Essentials course content which this 'Plus' course omits.

Please Note

You can book this course and hold it in credit until you have decided on a specific course date. Alternatively, please view our other course dates.
Exam Included
1 Day
£595Excl. VAT

Course Outline

The VeriSM Plus course syllabus consists of a number of learning objectives taken from the full 3 day VeriSM Foundation course syllabus:

1. The Service Organization

1.3 Digital transformation

The candidate can:

1.3.1 Define the impact of new technology on organisations

1.3.2 Describe the impact of digital transformation on service management

3. People and Organisational Structure

3.1 Organisation structure

The candidate can:

3.1.1 Define the differences between a leader and a manager

3.1.2 Explain the competencies of the service management professional

3.1.3 List the elements of a well-functioning team

4. The VeriSM™ Model

4.1 The VeriSM™ model

The candidate can:

4.1.1 Define the elements of the VeriSM™ model

4.1.2 Explain how VeriSM™ re-defines service management

4.1.3 Explain how VeriSM™ uses the management mesh to create and stabilize services

4.1.4 Explain the elements within each of the four stages of the VeriSM™ model

  • Define
  • Produce
  • Provide
  • Respond

4.2 Adapting the VeriSM™ model

The candidate can:

4.2.1 Define the process of selecting and integrating management practices.

4.2.2 Explain the characteristics of successful operating models

5. Progressive Practices

5.1 Progressive practices

The candidate can:

5.1.1 Indicate the success factors for adopting progressive management practices

5.1.2 Clarify the key concepts and when to apply Agile, DevOps, SIAM™, Lean as a management practice

6. Innovative Technologies

6.1 Impact of Technology

The candidate can:

6.1.1 Summarize the implications of technology on service management

6.1.2 Explain the benefits of cloud, virtualisation, and automation

6.1.3 Explain the impact of big data, internet of things, mobile computing, bring your own device on service management

6.1.4 Describe server-less computing, artificial intelligence, Robotic Process Automation (RPA), Machine Learning, and containerization

7. Getting Started with VeriSM™

7.1 Getting started

The candidate can:

7.1.1 Identify how to get started [ Tested in F, Pl ]

7.1.2 Describe how to move from reactive to proactive operations


An accredited training course will require a minimum of 7 hours of study run over 1 day including live exam.

The course is delivered in a traditional classroom setting allowing full discussion of the new approach and principles.

Specific Learning Objectives of VeriSM™ Foundation range certificates

  • The Service Organisation
  • Service culture
  • People and organisational structure
  • The VeriSM™ model
  • Progressive practices
  • Innovative technologies
  • Getting started.

About the Course

VeriSM™ describes a new service management approach from the organisational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM™ model, it shows organisations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM™ allows a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organisational culture, and even the nature of the individual project or service you are working on.

Rather than focusing on one prescriptive way of working, it helps organisations to respond to their consumers and deliver value with integrated service management practices. VeriSM™ shows you how to fit your current, effective ways of working into an overall organisational context and flexibly adopt different management practices to meet different service management situations.

Who Should Attend

All professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. VeriSM™ Foundation,

Essentials and Plus are useful to professionals at the very start of their service management career and also to experienced professionals who need access to a simple service management approach. The certifications are essential for anyone who works with products and services and will be of particular interest to:

  • Graduates and undergraduates – who will be joining organisations and who need to understand the principles of service management.
  • Everyone within a service organisation, in particular:
    • Managers – who want to understand how to leverage evolving management practices;
    • Service owners and service managers – who need to bring their skills up to date and understand how service management has changed;
    • Executives – who are accountable for effective service delivery;
    • IT professionals - who need to understand the impact of evolving management practices and new technologies on their role.

Materials Provided

Full training materials are provided for our VeriSM™ Plus training course, including:

  • Course Folder & Notes Pages
  • The Official VeriSM™ Book

Organisational Benefits

Organisational benefits include:

  • Bringing your staff and organisation up to date with the very latest in IT Service Management Best Practice
  • Efficiency savings
  • Better alignment with business needs

Individual Benefits

Personal benefits include:

  • Gaining the very latest skills
  • Improving your career prospects


The prerequisites to attend the VeriSM Plus course and exam are that you have either:

  • Attended and passed a VeriSM Essentials course and exam


  • Attended and passed an ITIL Foundation course and exam


None required

Exam Overview

The exam is accredited by BCS and comprises:

  • Closed book
  • 30 minutes
  • 20 question multiple choice

Pass mark: 65% (13 out of 20)

If the examination is taken in a language that is not the candidate’s native/official language, candidates are entitled to 25% extra time

Exam Type

Proctored Exam

Professional Development Units - PDUs

VeriSM Foundation Certificate


VeriSM™ Plus Certificate

Next Steps

Two further courses are in the process of development

  • VeriSM Practitioner
  • VeriSM Leader

More details will be available soon


This is an excellent course designed to give you a complete understanding of the VeriSM approach and how it pulls together your current Best Practice methodologies and frameworks.

VeriSM™ Plus Course Dates

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