This qualification covers the terminology, concepts, and practices applicable to the Foundation & Operative primary study level in the programme ‘Mastering IT Support Delivery’.
The training’s purpose is to provide the student with guidance in basic professionalism in IT Support, including attitude, role comprehension, approach, technique, and conduct. A core focus here is the business imperative that creates the need for IT Support; how that need supersedes technological considerations and influences everything in IT Support from priority-setting to how the support service should be structured and delivered.
This is essentially how to understand and do the job of an IT Support operative in first or second line, production or development IT, user or systems support, internal or external users.
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