Purple Griffon's Blended Training Solutions are a learning method, which combines self-paced learning and ILT to get the best possible result for delegates.
The MISD Operational Manager Blended Training Solution combines self-paced learning with continued tutor interaction.
You will receive the study books (PDF format) in advance of the training course with clear advice that you must study before the tutor-led sessions. The study book is 62,000 words and over 350 pages.
Please Note: There are three online sessions with the tutor Noel Bruton, each are two and a half hours in length, from 2pm to 4:30pm and are scheduled over a ten-day period. It will take around 30 days to achieve certification, from the required prereading, the online tutor-led sessions and the examination.
The Blended Training Solution: MISD Operational Manager Certificate syllabus is below:
August 2020:
Week 1 Study Preparation
Week 2 Study Preparation
Week 3 Remote Session 1 (Tuesday Of Week 3):
Module 1 - Course Introduction
Module 2 - The Role of the Manager
Module 3 - Leadership Essentials
Week 3 Remote Session 2 (Friday Of Week 3):
Module 4 – Planning Stage
Module 5 – Processes and Relationships
Week 4 Remote Session 3 (Wednesday Of Week 4):
Module 6 – Delivery Stage
Module 7 – Staff Engagement
Epilogue & Exam:
The exam paper is delivered as PDF via email. The examination is open book, invigilated by webcam. You will scan your answer paper and email the paper to Noel Bruton and put the original paper in the post to the tutor. The certificate will be issued on a successful pass, once the paper reaches the tutor.
Mastering IT Support Delivery Operational Manager Certification (MISD-OMC) provides skills and practices in the operational management of an IT support workgroup; thus is for any manager in charge of a group involved in the chain of receipt and resolution of user or systems support enquiries. It impacts the heads of all technical workgroups in Production ICT either in an ITSM or ECSM context. That includes Service Desk, Helpdesk, Desktop Support, Communications, Network and Infrastructure, Business Applications, Operations and DevOps, and may also include Development, where they are used in a support context.
The syllabus comprises three main subject areas:
Successful candidates should be able to demonstrate knowledge and understanding of principles and techniques in the following areas:
Heads of all and any IT Technical Work Group where IT support resolutions are part of the typical workload, especially where that work comprises interaction with end users and corporate authorities, including but not limited to Service Desk, Development, Desktop support, Network or Communications specialists, applications support specialists.
This brand new Blended Training Solution: MISD Operational Manager Certificate includes:
The MISD Operational Manager Certificate is the core of the MISD curriculum. It reflects the essential truth of any workgroup with a responsibility competently to deliver a consistent, high quality service, in line with the needs of the business. That truth is simply that the most effective way to build a successful workgroup is for it to be led by an able manager.
Technical skills may be in abundance. Staff may be willing and motivated. But if the manager does not know how to orchestrate these advantages into a delivered service, then perhaps the most we can hope for is a disorganised group of individuals doing their best.
The benefit to the organisation is the confidence in knowing that vital technical services are in the hands of competent, trained, qualified leaders, using proven techniques and leading motivated, skilled staff in the delivery of output oriented toward the business.
This qualification is in management, not technology. Unlike a technical specialisation, management is a horizontal skillset, applicable almost anywhere. Acquiring that skillset is advancement in itself – but furthermore, it opens up a broader panoply of career opportunities because of its universality.
The job of the successful manager is full of reward. It is knowing that by your actions and decisions, the staff who work for you and around you are getting more out of their jobs and their working lives by following a leader who runs the workgroup in their interests as well as those of the business. It is knowing that the department’s customers are getting the right services, properly delivered. It is seeing how your staff are appreciated by their customers. It is in the satisfaction of developing staff skillsets and knowing that their growth and advancement are the results of your policies and decisions.
MISD Operational Manager provides the ‘how to’ of running a successful support workgroup, in the form of interlinked methods and techniques that have been developed, tested, and proven over several decades in a range of industries. The successful candidate in this training receives a portable qualification and direction in career advancement.
WINDOWS
MAC
Purple Griffon advise you that you use the Firefox Web Browser for the best educational experience and have compatible speakers or headphones.
Please Note: You will be required to have some form of photo ID (passport, government ID or equivalent) for the examination. If the examination includes a document to be printed, then please ensure that you have a printer in the room where you will be sitting the exam. Some examination institutes will ask you to have a small mirror or reflective surface and the proctor will request that you hold this up to show there is nothing attached to the webcam or even the laptop itself. Also, Adobe Flash Player and Shockwave must also be installed on your desktop or laptop prior to the examination.
For a successful MISD Operational Manager online exam, you will need:
MINIMUM | RECOMMENDED | |
Web Camera | 640×480 resolution | 1280×720 resolution |
PC Users | Windows XP | Windows 7 |
Mac Users | Mac OS X or higher | Mac OS X 10.7 Lion |
Internet Download Speed | .768 Mbps | 1.5Mbps |
Internet Upload Speed | .384 Mbps | 1.5Mbps |
RAM | 1024MB | 2GB |
Candidates must be able to demonstrate numeracy to adult skill level International PIAAC & IALS Level 4, England NQF & Wales CQFW Level 2, Scotland SCQF Level 5.
The exam paper is delivered as PDF via email. The examination is open book, invigilated by webcam. You will scan your answer paper and email the paper to Noel Bruton and put the original paper in the post to the tutor. The certificate will be issued on a successful pass, once the paper reaches the tutor.
MISD Operational Manager Online Exam
Proctored Exam
There are no professional qualification credits associated with the Blended Training Solution: MISD Operational Manager Certificate
MISD Operational Manager Certificate
The MISD Operational Manager Blended Training Solution will prepare you for the other training courses in our MISD range.