IT Service Management is used by organisations across the world.
Our advanced Implementing ITSM course was produced in partnership with ITIL® author Randy Steinberg, our course presents a proven, real-world approach to transforming your ITSM organisation.
Our Implementing ITSM course covers topics including:
Our Implementing ITSM course contains 7 easy to absorb video tutorials covering a real-world implementation approach.
The course also includes techniques and strategies to support the experienced ITSM Practitioner.
Our Implementing ITSM course will help you to deliver IT Services that meet your customers needs.
The study duration is approximately 9 hours 41 minutes.
Our Implementing ITSM online course is ideal for experienced IT Service Management Practitioners.
Implementing ITSM Online (90 Days) Includes:
Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.
Business benefits of taking an ‘Implementing ITSM course’ will include:
Personal benefits of taking an ‘Implementing ITSM course’ will include:
WINDOWS
MAC
Adobe Flash Player 10+
Compatible speakers/headphones.
We suggest the use of the Firefox web browser for the best educational experience.
To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.
You will also need administrator rights to install the software that will be used to monitor the exam session.
You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.
Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.
For a successful exam, you will need:
MINIMUM | RECOMMENDED | |
Web Camera | 640×480 resolution | 1280×720 resolution |
PC Users | Windows XP | Windows 7 |
Mac Users | Mac OS X or higher | Mac OS X 10.7 Lion |
Internet Download Speed | .768 Mbps | 1.5Mbps |
Internet Upload Speed | .384 Mbps | 1.5Mbps |
RAM | 1024MB | 2GB |
Acceptable browsers are:
Google Chrome
Mozilla Firefox
Safari
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.
The ITIL® Foundation Qualification or above is recommended.
There is no prereading associated with this course.
There is no examination associated with our Implementing ITSM online course.
No Exam
There are no Professional Qualification Credits associated with this course.
There is no examination associated with our Implementing ITSM online course.
Contact one of our friendly Account Managers on 01539 736 828 or email info@purplegriffon.com