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Implementing ITSM Online (90 Days) Training Course

The Perfect Next Step From ITIL® Expert Status

No Exam
90 Days Access
£390 (Excl. VAT)€449 (Excl. VAT)$488 (Excl. VAT)


IT Service Management is used by organisations across the world.

Our advanced Implementing ITSM course was produced in partnership with ITIL® author Randy Steinberg, our course presents a proven, real-world approach to transforming your ITSM organisation.

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

Our Implementing ITSM course covers topics including:

  • IT Service Management Visioning
  • ITSM Assessment
  • ITSM Planning
  • ITSM Initial Wins
  • ITSM Design
  • ITSM Transition
  • Ongoing Improvement


Our Implementing ITSM course contains 7 easy to absorb video tutorials covering a real-world implementation approach.

The course also includes techniques and strategies to support the experienced ITSM Practitioner.

About the Course

Our Implementing ITSM course will help you to deliver IT Services that meet your customers needs.

The study duration is approximately 9 hours 41 minutes.

Who Should Attend

Our Implementing ITSM online course is ideal for experienced IT Service Management Practitioners.

Materials Provided

Implementing ITSM Online (90 Days) Includes:

  • Videos
  • Exercises
  • Templates
  • Access to a library of downloadable resources

Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.

Organisational Benefits

Business benefits of taking an ‘Implementing ITSM course’ will include:

  • Cost savings due to improved efficiencies once ‘Best Practice’ guidance is implemented
  • Improved customer and business satisfaction
  • More collaborative and communicative workforce
  • Improved service levels and customer retention

Individual Benefits

Personal benefits of taking an ‘Implementing ITSM course’ will include:

  • Increased knowledge and understanding of how to implement ITSM
  • Reduced stress as implementation challenges and risks become clearer and easier to overcome
  • Improved career prospects as an internal / external implementation consultant
  • Increased earning potential from increased knowledge of ITSM

Technical Requirements


  • Screen Resolution: 1020 x 768 or above
  • Network/Internet Connection: 4Mb (megabits) or above
  • Windows XP or higher
  • Microsoft Internet Explorer 6+
  • Firefox 3+
  • Safari 4+


  • Screen resolution: 1020 x 768 or above
  • Network/Internet connection: 4Mb (megabits) or above
  • Mac OS X 10 or higher
  • Firefox 3+
  • Safari 4+

Adobe Flash Player 10+

Compatible speakers/headphones.

We suggest the use of the Firefox web browser for the best educational experience.

To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.

You will also need administrator rights to install the software that will be used to monitor the exam session.

You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.

Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.

For a successful exam, you will need:

Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB

Acceptable browsers are:

Google Chrome
Mozilla Firefox
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.


The ITIL® Foundation Qualification or above is recommended.


There is no prereading associated with this course.

Exam Overview

There is no examination associated with our Implementing ITSM online course.

Exam Type

No Exam

Professional Development Units - PDU's

There are no Professional Qualification Credits associated with this course.


There is no examination associated with our Implementing ITSM online course.

Next Steps

Expand your Agile knowledge with Certified Agile Service Manager (CASM) or DevOps Foundation.


Contact one of our friendly Account Managers on 01539 736 828 or email