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Do you want a career in IT Service Management (ITSM)? Or would you like to earn some industry-recognised qualifications from home?
This ISO/IEC 20000 Foundation online training course provides a comprehensive introduction to ISO/IEC 20000, the international standard for Service Management. ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL, and is supported by other similar control approaches, such as COBIT.
Purple Griffon's ISO/IEC 20000 Foundation online course will help you to become ISO/IEC 20000 certified from the comfort of your very own home or office at your own pace.
If you have any questions about purchasing this ISO/IEC 20000 online training package or would like some tips about learning from home, then you can have a chat with one of our friendly course advisors on +44 (0)1539 736 828 or email firstname.lastname@example.org and they will be able to help you straight away.
The ISO/IEC 20000 Foundation syllabus is below:
Module 1: Introduction To ISO/IEC 20000
Module 2: Service Management System General Requirements
Module 3: Service Delivery & Relationship Processes
Module 4: Design, Transition, Control & Resolution Processes
Module 5: Audits
Module 6: Exam Preparation
The ISO/IEC 20000 Foundation training course contains 6 easy to absorb modules covering terminology, structure, concepts and value Includes video tutorials, study guides and quizzes. The study duration is approximately 15 hours. It is based on the ITIL framework, so shares many areas in common, but the standard will set out what must be achieved, instead of providing guidance which can be adapted.
The ISO/IEC 20000 Foundation online certification will provide:
The ISO/IEC 20000 Foundation online training course is aimed at staff in internal and external service provider organisations who require knowledge and understanding of the ISO/IEC 20000 standard and its content.
This ISO/IEC 20000 Foundation online training course includes:
The duration time will start as soon as you access your online learning portal, or after 28 days - whichever is sooner.
What are the organisational benefits of the ISO/IEC 20000 Foundation online training course?
What are the personal benefits of the ISO/IEC 20000 Foundation online training course?
Purple Griffon advise you that you use the Firefox Web Browser for the best educational experience and have compatible speakers or headphones.
Please Note: You will be required to have some form of photo ID (passport, government ID or equivalent) for the examination. If the examination includes a document to be printed, then please ensure that you have a printer in the room where you will be sitting the exam. Some examination institutes will ask you to have a small mirror or reflective surface and the proctor will request that you hold this up to show there is nothing attached to the webcam or even the laptop itself. Also, Adobe Flash Player and Shockwave must also be installed on your desktop or laptop prior to the examination.
For a successful ISO/IEC 20000 Foundation online exam, you will need:
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|PC Users||Windows XP||Windows 7|
|Mac Users||Mac OS X or higher||Mac OS X 10.7 Lion|
|Internet Download Speed||.768 Mbps||1.5Mbps|
|Internet Upload Speed||.384 Mbps||1.5Mbps|
There are no mandatory entry requirements for the ISO/IEC 20000 Foundation examination.
The ISO/IEC 20000 Foundation training course does not require any existing knowledge of ISO/IEC 20000.
ISO/IEC 20000 Foundation Online Exam
There are no formal Professional Qualification Credits attached to the ISO/IEC 20000 online training package.
ISO/IEC 20000 Foundation Certificate
The new ITIL 4 release builds on the content from the ITIL V3 Framework and brings ITIL into the digital age.
The ITIL4 online training courses will include more practical guidance to help your organisation to tailor your own ITSM strategy, which will help you to adapt to the increasingly complex modern service environment.
The ITIL 4 online courses will also help you to focus on concepts like value, outcomes, costs and risks, as well as a very strong focus on continual service improvement.
Some of the core ideas from the current ITIL versions like Incident Management, Change Management and Problem Management still exist in the ITIL 4 Framework, but ITIL 4 gives a way more holistic view.
Purple Griffon offer the following easy and affordable ITIL 4 online training courses, where you can become certified from the comfort of your own home or office:
Start your ITIL 4 journey today and your brand new ITIL 4 qualification could be earned online in just 30 or 60 days!
Congratulations! Once you have passed the ISO/IEC 20000 Foundation exam, then you will be awarded the ISO/IEC 20000 Foundation certification!