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Do you want a career in IT Service Management (ITSM)? Or would you like to earn some industry-recognised qualifications from home?
This ITIL 4 Specialist Create, Deliver And Support online training course will explain the core service management activities and expand on the current scope of the ITIL Framework to cover the creation of services.
The ITIL4 Specialist Create, Deliver And Support online training course will help you to focus on the integration of different values streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.
The ITIL 4 Create, Deliver And Support certification covers service performance and will give you an understanding of service quality and improvement methods. It will also enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.
Purple Griffon's ITIL 4 specialist online training course will help you to become ITIL 4 certified from the comfort of your very own home or office at your own pace.
Purple Griffon have created a series of free one-hour overviews for each ITIL® 4 training course to help explain what the course covers and an insight to the format and content.
We hope that this will help you to make a decision whether to transition from ITIL® V3 certifications to ITIL® 4 or not.
If you have any questions about purchasing this ITIL online training package or would like some tips about learning from home, then you can have a chat with one of our friendly course advisors on +44 (0)1539 736 828 or email info@purplegriffon.com and they will be able to help you straight away.
We are proud to announce that based entirely on customer reviews, Purple Griffon has recently been awarded Leader status for ITIL training by Course Conductor. This validates the quality of the ITIL training courses we deliver on a day to day basis.
The ITIL 4 Specialist Create, Deliver And Support online syllabus is below:
Module 1 – SVS Key Concepts And Challenges
Module 2 – Value Streams For New Services
Module 3 – Value Streams For User Support
Module 4 – Know How To Create, Deliver And Support Services
Module 5 – Course Recap And Exam Preparation
Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.
Purple Griffon's ITIL4 Specialist Create, Deliver And Support online training package will show you how established practices can be improved, how services are developed and users supported with value streams. Purchase this ITIL online training course and find out how to increase service efficiency and how to create an effective flow of work, use new technologies and approaches and create a culture that’s geared towards success.
The ITIL 4 Specialist Create, Deliver And Support qualification will provide you with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It will also provide you with with an understanding of service performance, service quality and improvement methods.
The ITIL 4 Specialist CDS online training course is suitable for:
This brand new ITIL 4 online training course includes:
The duration time will start as soon as you access your online learning portal, or after 28 days - whichever is sooner.
What are the organisational benefits of the ITIL 4 Specialist Create, Deliver & Support online training course?
What are the personal benefits of the ITIL 4 Specialist Create, Deliver & Support online training course?
WINDOWS
MAC
Purple Griffon advise you that you use the Firefox Web Browser for the best educational experience and have compatible speakers or headphones.
Please Note: You will be required to have some form of photo ID (passport, government ID or equivalent) for the examination. If the examination includes a document to be printed, then please ensure that you have a printer in the room where you will be sitting the exam. Some examination institutes will ask you to have a small mirror or reflective surface and the proctor will request that you hold this up to show there is nothing attached to the webcam or even the laptop itself. Also, Adobe Flash Player and Shockwave must also be installed on your desktop or laptop prior to the examination.
For a successful ITIL 4 Specialist Create, Deliver And Support online exam, you will need:
| MINIMUM | RECOMMENDED | |
| Web Camera | 640×480 resolution | 1280×720 resolution |
| PC Users | Windows XP | Windows 7 |
| Mac Users | Mac OS X or higher | Mac OS X 10.7 Lion |
| Internet Download Speed | .768 Mbps | 1.5Mbps |
| Internet Upload Speed | .384 Mbps | 1.5Mbps |
| RAM | 1024MB | 2GB |
The entry requirements for this ITIL4 Specialist online training course are that you hold the ITIL 4 Foundation certificate and demonstrate that you have taken ITIL4 Foundation accredited training prior to the exam.
There is no official prereading or precourse work prior to starting the ITIL Create, Deliver And Support online course, but you may find that revision of your ITIL 4 Foundation level material could be helpful and reenforce your level of ITIL knowledge.
ITIL 4 Specialist Create, Deliver And Support Online Exam:
Proctored Exam
There are no professional qualification credits attached to the ITIL 4 Specialist Create, Deliver And Support Certificate.
ITIL 4 Specialist Create, Deliver & Support (CDS) Certification
Congratulations! If you pass the ITIL 4 Specialist Create, Deliver And Support Online Exam, then you will be awarded the ITIL 4 Specialist Create, Deliver & Support Qualification.
