ITIL® 4 Specialist Create, Deliver & Support - CDS Online (150 Days) Training Course

The ITIL4 Specialist Create, Deliver And Support Online Training Course Will Help You To Become ITIL Certified In 150 Days!

Proctored Exam
150 Days Access
£999 (Excl. VAT)€1149 (Excl. VAT)$1249 (Excl. VAT)

Introduction

Do you want a career in IT Service Management (ITSM)? Or would you like to earn some industry-recognised qualifications from home?

This ITIL 4 Specialist Create, Deliver And Support online training course will explain the core service management activities and expand on the current scope of the ITIL Framework to cover the creation of services.

The ITIL4 Specialist Create, Deliver And Support online training course will help you to focus on the integration of different values streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

The ITIL 4 Create, Deliver And Support certification covers service performance and will give you an understanding of service quality and improvement methods. It will also enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

Purple Griffon's ITIL 4 specialist online training course will help you to become ITIL 4 certified from the comfort of your very own home or office at your own pace.

If you have any questions about purchasing this ITIL online training package or would like some tips about learning from home, then you can have a chat with one of our friendly course advisors on +44 (0)1539 736 828 or email info@purplegriffon.com and they will be able to help you straight away.

We are proud to announce that based entirely on customer reviews, Purple Griffon has recently been awarded Leader status for ITIL training by Course Conductor. This validates the quality of the ITIL training courses we deliver on a day to day basis.

Course Conductor Verified ITIL Leader Summer 2019 Purple Griffon

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

The ITIL 4 Specialist Create, Deliver And Support online syllabus is below:

Module 1 – SVS Key Concepts And Challenges

  • Lesson 1 – Organisational Structures
  • Lesson 2 – Culture, Competencies And Teams
  • Lesson 3 – SVS Key Concepts And Challenges
  • Lesson 4 – Shift-Left
  • Lesson 5 – SVS Planning And Resource Management
  • Lesson 6 – The Impact Of Information And Technology On CDS Activities: Part 1
  • Lesson 7 – The Impact Of Information and Technology On CDS Activities: Part 2

Module 2 – Value Streams For New Services

  • Lesson 1 – Reviewing Service Value Chains And Service Value Streams
  • Lesson 2 – Practices That Contribute To A Value Stream For A New Service
  • Lesson 3 – Using the Practice Guides
  • Lesson 4 – Change Enablement – Part 1
  • Lesson 5 – Change Enablement – Part 2
  • Lesson 6 – Service Design And Software Development And Management Practices
  • Lesson 7 – Service Validation And Testing
  • Lesson 8 – Release Management And Deployment Management

Module 3 – Value Streams For User Support

  • Lesson 1 – Using a Value Stream To Provide User Support
  • Lesson 2 – Practices That Contribute To A Value Stream For User Support
  • Lesson 3 – Service Desk
  • Lesson 4 – Incident Management
  • Lesson 5 – Problem Management
  • Lesson 6 – Knowledge Management
  • Lesson 7 – Service Level Management
  • Lesson 8 – Monitoring And Event Management

Module 4 – Know How To Create, Deliver And Support Services

  • Lesson 1 – Managing The Workload
  • Lesson 2 – Options For Service Delivery

Module 5 – Course Recap And Exam Preparation

Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.

Description

Purple Griffon's ITIL4 Specialist Create, Deliver And Support online training package will show you how established practices can be improved, how services are developed and users supported with value streams. Purchase this ITIL online training course and find out how to increase service efficiency and how to create an effective flow of work, use new technologies and approaches and create a culture that’s geared towards success.

About the Course

The ITIL 4 Specialist Create, Deliver And Support qualification will provide you with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It will also provide you with with an understanding of service performance, service quality and improvement methods.

Who Should Attend

The ITIL 4 Specialist CDS online training course is suitable for:

  • Professionals continuing their journey In IT Service Management (ITSM)
  • ITSM Managers or aspiring ITSM Managers
  • ITSM Practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
  • Existing ITIL qualification holders like Project Managers wishing to develop their knowledge

Materials Provided

This brand new ITIL 4 online training course includes:

  • ITIL Videos
  • ITIL Quizzes
  • ITIL Exercises
  • ITIL Study Guides
  • The Official ITIL 4 Specialist Create, Deliver & Support Syllabus
  • ITIL 4 Specialist Sample Exam

The duration time will start as soon as you access your online learning portal, or after 28 days - whichever is sooner.

Organisational Benefits

What are the organisational benefits of the ITIL 4 Specialist Create, Deliver & Support online training course?

  • Staff having the most up to date knowledge of ITIL Best Practice and how to apply it within your organisation
  • Improved efficiencies
  • More motivated staff
  • Increased customer satisfaction and retention

Individual Benefits

What are the personal benefits of the ITIL 4 Specialist Create, Deliver & Support online training course?

  • Understanding how to plan and build a service value stream to create, deliver and support services
  • Knowing how relevant ITIL practices contribute to creation, delivery and support across the SVS and value streams
  • Knowing how to create, deliver and support services

Technical Requirements

WINDOWS

  • Screen Resolution: 1020 x 768 or above
  • Network/Internet Connection: 4Mb (megabits) or above
  • Windows XP or higher
  • Microsoft Internet Explorer 6+
  • Firefox 3+
  • Safari 4+

MAC

  • Screen resolution: 1020 x 768 or above
  • Network/Internet connection: 4Mb (megabits) or above
  • Mac OS X 10 or higher
  • Firefox 3+
  • Safari 4+

Purple Griffon advise you that you use the Firefox Web Browser for the best educational experience and have compatible speakers or headphones.

Please Note: You will be required to have some form of photo ID (passport, government ID or equivalent) for the examination. If the examination includes a document to be printed, then please ensure that you have a printer in the room where you will be sitting the exam. Some examination institutes will ask you to have a small mirror or reflective surface and the proctor will request that you hold this up to show there is nothing attached to the webcam or even the laptop itself. Also, Adobe Flash Player and Shockwave must also be installed on your desktop or laptop prior to the examination.

For a successful ITIL 4 Specialist Create, Deliver And Support online exam, you will need:

MINIMUM RECOMMENDED
Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB

Prerequisites

The entry requirements for this ITIL4 Specialist online training course are that you hold the ITIL 4 Foundation certificate and demonstrate that you have taken ITIL4 Foundation accredited training prior to the exam.

Prereading

There is no official prereading or precourse work prior to starting the ITIL Create, Deliver And Support online course, but you may find that revision of your ITIL 4 Foundation level material could be helpful and reenforce your level of ITIL knowledge.

Exam Overview

ITIL 4 Specialist Create, Deliver And Support Online Exam:

  • Exam Duration: 90 Minutes
  • Exam Format: Closed Book, Multiple Choice Questions
  • Exam Delivery: Online, Webcam Proctored
  • Exam Pass Mark: 70% (40 Questions)

Exam Type

Proctored Exam

Professional Development Units - PDU's

There are no professional qualification credits attached to the ITIL 4 Specialist Create, Deliver And Support Certificate.

Qualifications

ITIL 4 Specialist Create, Deliver & Support (CDS) Certification

Next Steps

After the ITIL 4 Create, Deliver And Support online training course, your next steps should be the other ITIL 4 Managing Professional training courses.

If you would like any advice on what ITIL training path to take, then our helpful training course advisors are available to help answer your questions.

Conclusion

Congratulations! If you pass the ITIL 4 Specialist Create, Deliver And Support Online Exam, then you will be awarded the ITIL 4 Specialist Create, Deliver & Support Qualification.