ITIL® 4 Specialist Drive Stakeholder Value - DSV Online (150 Days) Training Course

The ITIL4 Specialist Drive Stakeholder Value Online Training Course Will Help You To Become ITIL 4 Certified In Just 150 Days!

Proctored Exam
150 Days Access
£999 (Excl. VAT)€1149 (Excl. VAT)$1249 (Excl. VAT)

Introduction

Do you want a career in IT Service Management (ITSM)? Or would you like to earn some industry-recognised qualifications from home?

The ITIL 4 Specialist Drive Stakeholder Value online training course will provide you with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.

Purple Griffon's ITIL 4 specialist online training course will help you to become ITIL 4 certified from the comfort of your very own home or office at your own pace.

If you have any questions about purchasing this ITIL online training package or would like some tips about learning from home, then you can have a chat with one of our friendly course advisors on +44 (0)1539 736 828 or email info@purplegriffon.com and they will be able to help you straight away.

We are proud to announce that based entirely on customer reviews, Purple Griffon has recently been awarded Leader status for ITIL training by Course Conductor. This validates the quality of the ITIL training courses we deliver on a day to day basis.

Course Conductor Verified ITIL Leader Summer 2019 Purple Griffon

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

The ITIL 4 Specialist Drive Stakeholder Value syllabus is below:

Module 1: Customer Journeys
Lesson 1 – The Concept of the Customer Journey
Lesson 2 – Customer Journey Key Concepts
Lesson 3 – Designing and Improving the Customer Journey

Module 2 – Targeting Markets and Stakeholders
Lesson 1 – Understanding Markets and Marketing Activities
Lesson 2 – Understanding Customers and Service Providers

Module 3 –Fostering Stakeholder Relationships
Lesson 1 – Supplier and Partner Relationships
Lesson 2 – Customer Relationships
Lesson 3 – Analyzing Customer Needs
Lesson 4 – Using the Practice Guides
Lesson 5 – The Relationship Management Practice
Lesson 6 – The Supplier Management Practice

Module 4 – How to Shape Demand and Define Service Offerings
Lesson 1 – Designing Digital Service Experiences
Lesson 2 – Approaches for Selling and Obtaining Service Offerings
Lesson 3 – Managing Demand and Opportunities
Lesson 4 – Managing Requirements
Lesson 5 – The Business Analysis Practice

Module 5 – How to Align Expectations and Agree Service Details
Lesson 1 – Value Co-Creation, Negotiation and Agreement
Lesson 2 – The Service Level Management Practice

Module 6 – Onboarding and Offboarding
Lesson 1 – Onboarding, Offboarding, and User Relationships
Lesson 2 – Planning Onboarding and Offboarding, User Engagement
Lesson 3 – The Service Catalogue Management Practice
Lesson 4 – The Service Desk Practice

Module 7 – Continual Value Co-Creation
Lesson 1 – Fostering a Service Mindset
Lesson 2 – Service Request and Provision
Lesson 3 – The Service Request Management Practice

Module 8– Realizing and Validating Service Value
Lesson 1 – Service and Value Measurement and Validation Part 1
Lesson 2 – Service and Value Measurement and Validation Part 2
Lesson 3 – The Portfolio Management Practice

Module 9 – Course Recap and Exam Preparation

Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.

Description

Purple Griffon's ITIL4 Specialist Drive Stakeholder Value online training package builds on the concepts introduced in ITIL 4 Foundation. It covers all engagements and interactions between a service provider and their customers, users, suppliers and partners, focusing on the conversion of demand into value via IT enabled services.

About the Course

By studying the ITIL 4 DSV training course you’ll learn how to shape customer demand, how to develop mutually agreed requirements, ensure high customer satisfaction levels and you’ll learn how to optimise the customer experience.

Who Should Attend

The ITIL Specialist Drive Stakeholder Value training course is suitable for:

  • Professionals continuing their journey In IT Service Management (ITSM).
  • ITSM Managers or aspiring ITSM Managers
  • ITSM Practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
  • Existing ITIL qualification holders like Project Managers wishing to develop their knowledge

It is primarily aimed at ITIL Practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with both partners and suppliers.

Materials Provided

This brand new ITIL 4 online training course includes:

  • ITIL Videos
  • ITIL Quizzes
  • ITIL Exercises
  • ITIL Study Guides
  • The Official ITIL 4 Drive Stakeholder Value Syllabus
  • ITIL 4 Specialist Sample Exam

The duration time will start as soon as you access your online learning portal, or after 28 days - whichever is sooner.

Organisational Benefits

The organisational benefits of this ITIL 4 Specialist Drive Stakeholder Value online course include:

  • More knowledgeable staff
  • Higher levels of customer satisfaction and retention
  • Improved efficiencies
  • Staff retention

Individual Benefits

The personal benefits of this ITIL 4 Specialist Drive Stakeholder Value online course include:

  • Increased understanding of your users, customers and other stakeholders
  • Greater job satisfaction

Technical Requirements

WINDOWS

  • Screen Resolution: 1020 x 768 or above
  • Network/Internet Connection: 4Mb (megabits) or above
  • Windows XP or higher
  • Microsoft Internet Explorer 6+
  • Firefox 3+
  • Safari 4+

MAC

  • Screen resolution: 1020 x 768 or above
  • Network/Internet connection: 4Mb (megabits) or above
  • Mac OS X 10 or higher
  • Firefox 3+
  • Safari 4+

Purple Griffon advise you that you use the Firefox Web Browser for the best educational experience and have compatible speakers or headphones.

Please Note: You will be required to have some form of photo ID (passport, government ID or equivalent) for the examination. If the examination includes a document to be printed, then please ensure that you have a printer in the room where you will be sitting the exam. Some examination institutes will ask you to have a small mirror or reflective surface and the proctor will request that you hold this up to show there is nothing attached to the webcam or even the laptop itself. Also, Adobe Flash Player and Shockwave must also be installed on your desktop or laptop prior to the examination.

For a successful ITIL 4 Specialist Drive Stakeholder Value online exam, you will need:

MINIMUM RECOMMENDED
Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB

Prerequisites

The entry requirements for this ITIL4 Specialist online training course are that you hold the ITIL 4 Foundation certificate and demonstrate that you have taken ITIL4 Foundation accredited training prior to the exam.

Prereading

There is no official prereading or precourse work prior to starting the ITIL Specialist Drive Stakeholder Value online course, but you may find that revision of your ITIL 4 Foundation level material could be helpful and reenforce your level of ITIL knowledge.

Exam Overview

ITIL 4 Specialist Drive Stakeholder Value Online Exam:

  • Exam Duration: 90 Minutes
  • Exam Format: Closed Book, Multiple Choice Questions
  • Exam Delivery: Online, Webcam Proctored
  • Exam Pass Mark: 70% (28/40 Questions)

Exam Type

Proctored Exam

Professional Development Units - PDU's

Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.

Qualifications

​ITIL 4 Specialist Drive Stakeholder Value Certificate​

Next Steps

After the ITIL 4 Specialist Drive Stakeholder Value training course, your next steps should be the other ITIL 4 Managing Professional training courses.

If you would like any advice on what ITIL training path to take, then our helpful training course advisors are available to help answer your questions.

Conclusion

Congratulations! If you pass the ITIL 4 Drive Stakeholder Value Online Exam, then you will be awarded the ITIL 4 Drive Stakeholder Value Qualification.