ITIL® 4 Specialist Drive Stakeholder Value - DSV Online (90 Days) Training Course

The ITIL4 Specialist Drive Stakeholder Value Online Training Course Will Help You To Become ITIL 4 Certified In Just 90 Days!

Proctored Exam

90 Days Access

£899 (Excl. VAT)€1034 (Excl. VAT)$1124 (Excl. VAT)

Introduction

Do you want a career in IT Service Management (ITSM)? Or would you like to earn some industry-recognised qualifications from home?

The ITIL 4 Specialist Drive Stakeholder Value online training course will provide you with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.

Purple Griffon's ITIL 4 specialist online training course will help you to become ITIL 4 certified from the comfort of your very own home or office at your own pace.

If you have any questions about purchasing this ITIL online training package or would like some tips about learning from home, then you can have a chat with one of our friendly course advisors on +44 (0)1539 736 828 or email info@purplegriffon.com and they will be able to help you straight away.

We are proud to announce that based entirely on customer reviews, Purple Griffon has recently been awarded Leader status for ITIL training by Course Conductor. This validates the quality of the ITIL training courses we deliver on a day to day basis.

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

The ITIL 4 Specialist Drive Stakeholder Value syllabus is below:

Module 1: Customer Journies

Lesson 1 – The Concept of the Customer Journey

Lesson 2 – Customer Journey Key Concepts

Lesson 3 – Designing and Improving the Customer Journey

Module 2 – Targeting Markets and Stakeholders

Lesson 1 – Understanding Markets and Marketing Activities

Lesson 2 – Understanding Customers and Service Providers

Module 3 –Fostering Stakeholder Relationships

Lesson 1 – Supplier and Partner Relationships

Lesson 2 – Customer Relationships

Lesson 3 – Analyzing Customer Needs

Lesson 4 – Using the Practice Guides

Lesson 5 – The Relationship Management Practice

Lesson 6 – The Supplier Management Practice

Module 4 – How to Shape Demand and Define Service Offerings

Lesson 1 – Designing Digital Service Experiences

Lesson 2 – Approaches for Selling and Obtaining Service Offerings

Lesson 3 – Managing Demand and Opportunities

Lesson 4 – Managing Requirements

Lesson 5 – The Business Analysis Practice

Module 5 – How to Align Expectations and Agree Service Details

Lesson 1 – Value Co-Creation, Negotiation and Agreement

Lesson 2 – The Service Level Management Practice

Module 6 – Onboarding and Offboarding

Lesson 1 – Onboarding, Offboarding, and User Relationships

Lesson 2 – Planning Onboarding and Offboarding, User Engagement

Lesson 3 – The Service Catalogue Management Practice

Lesson 4 – The Service Desk Practice

Module 7 – Continual Value Co-Creation

Lesson 1 – Fostering a Service Mindset

Lesson 2 – Service Request and Provision

Lesson 3 – The Service Request Management Practice

Module 8– Realizing and Validating Service Value

Lesson 1 – Service and Value Measurement and Validation Part 1

Lesson 2 – Service and Value Measurement and Validation Part 2

Lesson 3 – The Portfolio Management Practice

Module 9 – Course Recap and Exam Preparation

Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.

Description

Purple Griffon's ITIL4 Specialist Drive Stakeholder Value online training package builds on the concepts introduced in ITIL 4 Foundation. It covers all engagements and interactions between a service provider and their customers, users, suppliers and partners, focusing on the conversion of demand into value via IT enabled services.

About the Course

By studying the ITIL 4 DSV training course you’ll learn how to shape customer demand, how to develop mutually agreed requirements, ensure high customer satisfaction levels and you’ll learn how to optimise the customer experience.

Who Should Attend

The ITIL Specialist Drive Stakeholder Value training course is suitable for:

Professionals continuing their journey In IT Service Management (ITSM).
ITSM Managers or aspiring ITSM Managers
ITSM Practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
Existing ITIL qualification holders like Project Managers wishing to develop their knowledge

It is primarily aimed at ITIL Practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with both partners and suppliers.

Materials Provided

This brand new ITIL 4 online training course includes:

ITIL Videos
ITIL Quizzes
ITIL Exercises
ITIL Study Guides
The Official ITIL 4 Drive Stakeholder Value Syllabus
ITIL 4 Specialist Sample Exam

The duration time will start as soon as you access your online learning portal, or after 28 days - whichever is sooner.

Organisational Benefits

The organisational benefits of this ITIL 4 Specialist Drive Stakeholder Value online course include:

More knowledgeable staff
Higher levels of customer satisfaction and retention
Improved efficiencies
Staff retention

Individual Benefits

The personal benefits of this ITIL 4 Specialist Drive Stakeholder Value online course include:

Increased understanding of your users, customers and other stakeholders
Greater job satisfaction

Technical Requirements

WINDOWS

Screen Resolution: 1020 x 768 or above
Network/Internet Connection: 4Mb (megabits) or above
Windows XP or higher
Microsoft Internet Explorer 6+
Firefox 3+
Safari 4+

MAC

Screen resolution: 1020 x 768 or above
Network/Internet connection: 4Mb (megabits) or above
Mac OS X 10 or higher
Firefox 3+
Safari 4+

Purple Griffon advise you that you use the Firefox Web Browser for the best educational experience and have compatible speakers or headphones.

Please Note: You will be required to have some form of photo ID (passport, government ID or equivalent) for the examination. If the examination includes a document to be printed, then please ensure that you have a printer in the room where you will be sitting the exam. Some examination institutes will ask you to have a small mirror or reflective surface and the proctor will request that you hold this up to show there is nothing attached to the webcam or even the laptop itself. Also, Adobe Flash Player and Shockwave must also be installed on your desktop or laptop prior to the examination.

For a successful ITIL 4 Specialist Drive Stakeholder Value online exam, you will need:

	MINIMUM	RECOMMENDED
Web Camera	640×480 resolution	1280×720 resolution
PC Users	Windows XP	Windows 7
Mac Users	Mac OS X or higher	Mac OS X 10.7 Lion
Internet Download Speed	.768 Mbps	1.5Mbps
Internet Upload Speed	.384 Mbps	1.5Mbps
RAM	1024MB	2GB

Prerequisites

The entry requirements for this ITIL4 Specialist online training course are that you hold the ITIL 4 Foundation certificate and demonstrate that you have taken ITIL4 Foundation accredited training prior to the exam.

Prereading

There is no official prereading or precourse work prior to starting the ITIL Specialist Drive Stakeholder Value online course, but you may find that revision of your ITIL 4 Foundation level material could be helpful and reenforce your level of ITIL knowledge.

Exam Overview

ITIL 4 Specialist Drive Stakeholder Value Online Exam:

Exam Duration: 90 Minutes
Exam Format: Closed Book, Multiple Choice Questions
Exam Delivery: Online, Webcam Proctored
Exam Pass Mark: 70% (28/40 Questions)

Exam Type

Proctored Exam

Professional Development Units - PDU's

Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.

Qualifications

ITIL 4 Specialist Drive Stakeholder Value Certificate

Next Steps

After the ITIL 4 Specialist Drive Stakeholder Value training course, your next steps should be the other ITIL 4 Managing Professional training courses.

If you would like any advice on what ITIL training path to take, then our helpful training course advisors are available to help answer your questions.

Conclusion

Congratulations! If you pass the ITIL 4 Drive Stakeholder Value Online Exam, then you will be awarded the ITIL 4 Drive Stakeholder Value Qualification.