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Do you want a career in IT Service Management (ITSM)? Or would you like to earn some industry-recognised qualifications from home?
The ITIL 4 Specialist Drive Stakeholder Value online training course will provide you with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.
Purple Griffon's ITIL 4 specialist online training course will help you to become ITIL 4 certified from the comfort of your very own home or office at your own pace.
If you have any questions about purchasing this ITIL online training package or would like some tips about learning from home, then you can have a chat with one of our friendly course advisors on +44 (0)1539 736 828 or email firstname.lastname@example.org and they will be able to help you straight away.
We are proud to announce that based entirely on customer reviews, Purple Griffon has recently been awarded Leader status for ITIL training by Course Conductor. This validates the quality of the ITIL training courses we deliver on a day to day basis.
The ITIL 4 Specialist Drive Stakeholder Value syllabus is below:
Purple Griffon's ITIL4 Specialist Drive Stakeholder Value online training package builds on the concepts introduced in ITIL 4 Foundation. It covers all engagements and interactions between a service provider and their customers, users, suppliers and partners, focusing on the conversion of demand into value via IT enabled services.
By studying the ITIL 4 DSV training course you’ll learn how to shape customer demand, how to develop mutually agreed requirements, ensure high customer satisfaction levels and you’ll learn how to optimise the customer experience.
The ITIL Specialist Drive Stakeholder Value training course is suitable for:
It is primarily aimed at ITIL Practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with both partners and suppliers.
This brand new ITIL 4 online training course includes:
The duration time will start as soon as you access your online learning portal, or after 28 days - whichever is sooner.
The organisational benefits of this ITIL 4 Specialist Drive Stakeholder Value online course include:
The personal benefits of this ITIL 4 Specialist Drive Stakeholder Value online course include:
Purple Griffon advise you that you use the Firefox Web Browser for the best educational experience and have compatible speakers or headphones.
Please Note: You will be required to have some form of photo ID (passport, government ID or equivalent) for the examination. If the examination includes a document to be printed, then please ensure that you have a printer in the room where you will be sitting the exam. Some examination institutes will ask you to have a small mirror or reflective surface and the proctor will request that you hold this up to show there is nothing attached to the webcam or even the laptop itself. Also, Adobe Flash Player and Shockwave must also be installed on your desktop or laptop prior to the examination.
For a successful ITIL 4 Specialist Drive Stakeholder Value online exam, you will need:
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|PC Users||Windows XP||Windows 7|
|Mac Users||Mac OS X or higher||Mac OS X 10.7 Lion|
|Internet Download Speed||.768 Mbps||1.5Mbps|
|Internet Upload Speed||.384 Mbps||1.5Mbps|
The entry requirements for this ITIL4 Specialist online training course are that you hold the ITIL 4 Foundation certificate and demonstrate that you have taken ITIL4 Foundation accredited training prior to the exam.
There is no official prereading or precourse work prior to starting the ITIL Specialist Drive Stakeholder Value online course, but you may find that revision of your ITIL 4 Foundation level material could be helpful and reenforce your level of ITIL knowledge.
ITIL 4 Specialist Drive Stakeholder Value Online Exam:
Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.
ITIL 4 Specialist Drive Stakeholder Value Certificate
After the ITIL 4 Specialist Drive Stakeholder Value training course, your next steps should be the other ITIL 4 Managing Professional training courses.
If you would like any advice on what ITIL training path to take, then our helpful training course advisors are available to help answer your questions.
Congratulations! If you pass the ITIL 4 Drive Stakeholder Value Online Exam, then you will be awarded the ITIL 4 Drive Stakeholder Value Qualification.