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Following the successful launch of ITIL® 4, with the higher modules from the Managing Professional and Strategic Leader streams establishing themselves in the market - AXELOS has taken the decision to stop offering the previous version of the World’s leading certification in IT Service Management, ITIL V3, by the end of 2021.
There will be a phased approach to discontinuing the Foundation and Intermediate examinations to allow you enough time to complete your ITIL V3 Intermediate level certifications, so you can accumulate enough credits to qualify for the Transition examination.
Please Note: The confirmed timings are as follows:
Our ITIL® Capability Bundle Online (365 Days) includes the following courses:
Our ITIL® Capability Bundle is the low cost, high quality way to achieve ITIL® Expert status. You can study over a 12 month period, with full access to all these courses during that time.
Our ITIL® Capability Bundle is a set of online courses that contains all of the four intermediate ITIL® Capability courses and ITIL® Managing Across The Lifecycle.
You will take charge of your own learning experience and our friendly Account Managers offer support 5 days a week. You will also have access to all of the ITIL® Capability modules and ITIL® Managing Across the Lifecycle which will allow you to tailor your own learning schedule.
IT Professional's who wish to achieve the ITIL® Expert Certification through ITIL® Capability modules as well as those who wish to study in their own time, and at their own pace.
ITIL® Capability Bundle Online (365 Days) Includes:
Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.
By understanding and using ITIL® your IT organisation can move towards a Service Management culture where your IT team can be (and is recognised as) a key player in the success of your customers and users.
ITIL® helps you to attain that key status by understanding the link between IT services and customer/user outcomes. ITIL® then helps to understand the best ways to manage those services, making your IT organisation indispensable to your customers.
You will gain an understanding of how to be a more effective – and therefore more valued - team member through the understanding of how to implement or improve the Service Management processes within your organisation.
By developing your knowledge further, you will likely gain significant experience and kudos over your peers in your organisation, and benefits such as a promotion within your own or other organisations, in order to advance your career will likely become more available!
Adobe Flash Player 10+
We suggest the use of the Firefox web browser for the best educational experience.
To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.
You will also need administrator rights to install the software that will be used to monitor the exam session.
You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.
Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.
For a successful exam, you will need:
|Web Camera||640×480 resolution||1280×720 resolution|
|PC Users||Windows XP||Windows 7|
|Mac Users||Mac OS X or higher||Mac OS X 10.7 Lion|
|Internet Download Speed||.768 Mbps||1.5Mbps|
|Internet Upload Speed||.384 Mbps||1.5Mbps|
Acceptable browsers are:
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.
You are required to have completed the ITIL® Foundation (V3 or 2011 edition) Certificate in IT Service Management.
Please Note: AXELOS requires evidence of this certificate. In order to book the online course and exam you must provide an e-copy of your ITIL® Foundation Certificate - Please ensure you forward this to your Account Manager so we are able to order your online course and examination without delay.
It is not compulsory but it is recommended that you purchase the following volumes:
The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.
Please Be Aware: You will need to purchase your examinations separately at £240 each.
ITIL® Capability Exam Duration: 90 minutes
Exam Format: Closed book, multiple choice
Exam Delivery: Online, webcam proctored.
Exam Pass Mark: 70% (28/40 marks across 8 questions),
Exam Value: 4 ITIL® Credits
ITIL® Managing Across the Lifecycle Exam Duration:120 minutes
Exam Format: Closed book, multiple choice
Exam Delivery: Online, webcam proctored
Exam Pass Mark: 70% (35/50 marks across 10 questions)
Exam Value: 5 ITIL® Credits
You will need to gain 22 ITIL® Credits to be awarded the ITIL® Expert certification.
ITIL® Capability Intermediate Certificates and ITIL® Expert Certificate
Once you have gained our ITIL® Expert qualification, you may decide to gain a specialised qualification with one of our ITIL® Intermediate Lifecycle modules or one of our BCS Specialist courses.
Alternatively, you may wish to achieve a qualification in Project Management.
Our ITIL® Managing Across the Lifecycle course will provide you with the details and key steps that are needed if you are directly involved in implementing ITIL® Service Management processes and procedures at your organisation.
You will be awarded the ITIL® Expert Certification – Congratulations from all at Purple Griffon for achieving this landmark qualification!