ITIL® Continual Service Improvement Online (150 Days) Training Course

Identify, Prioritise And Implement Improvements To Your Services

Proctored Exam

150 Days Access

£703 (Excl. VAT)€808 (Excl. VAT)$879 (Excl. VAT)

Introduction

Our ITIL® Continual Service Improvement course is one of the five Lifecycle phase courses that builds on the knowledge gained from the ITIL® Foundation Certificate.

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

Introduction to Continual Service Improvement
Continual Service Improvement Principles
Continual Service Improvement Processes:
- 7 Step Improvement Process
Continual Service Improvement methods and techniques
Organising for Continual Service Improvement
Technology considerations Implementing Continual Service Improvement
Challenges, critical success factors and risks
Preparing for the exam

Description

You can expect to gain competencies in the following IT Service Operation areas:

Introduction to Continual Service Improvement
Continual Service Improvement Principles
Continual Service Improvement Process
Continual Service Improvement Methods and Techniques
Continual Service Improvement technology related activities
Organization and technology for Continual Service Improvement
Understanding Implementation approaches, Challenges, Critical success factors and Risks

About the Course

Our ITIL® Continual Service Improvement course contains 19 easy to absorb lessons covering ITIL® terminology, structure, concepts and processes.

Who Should Attend

The main target group for the ITIL® Intermediate Qualification: Continual Service Improvement Certificate includes but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers.

Individuals who require a detailed understanding of the ITIL® Continual Service Improvement phase of the ITIL® core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved
Individuals seeking the ITIL® Expert in IT Service Management for which this qualification is one of the prerequisite modules
Individuals seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite

Materials Provided

ITIL® Continual Service Improvement Online (150 Days) Includes:

Videos
Quizzes
Exercises
Study guides
Official Syllabus
Sample exam

Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.

Organisational Benefits

By understanding and using ITIL® your IT organisation can move towards a Service Management culture where your IT team can be (and is recognised as) a key player in the success of your customers and users.

ITIL® helps you to attain that key status by understanding the link between IT services and customer/user outcomes. ITIL® then helps to understand the best ways to manage those services, making your IT organisation indispensable to your customers.

Individual Benefits

You will gain a better understanding of the application of guidelines and frameworks that help to deliver industry best practice, specifically within the Continual Service Improvement area.

The ITIL® Continual Service Improvement Certificate is one of the prerequisite modules for individuals seeking the ITIL® Expert certification in IT Service Management.

Technical Requirements

WINDOWS

Screen Resolution: 1020 x 768 or above
Network/Internet Connection: 4Mb (megabits) or above
Windows XP or higher
Microsoft Internet Explorer 6+
Firefox 3+
Safari 4+

MAC

Screen resolution: 1020 x 768 or above
Network/Internet connection: 4Mb (megabits) or above
Mac OS X 10 or higher
Firefox 3+
Safari 4+

Adobe Flash Player 10+

Compatible speakers/headphones.

We suggest the use of the Firefox web browser for the best educational experience.

To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.

You will also need administrator rights to install the software that will be used to monitor the exam session.

You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.

Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.

For a successful exam, you will need:

	MINIMUM	RECOMMENDED
Web Camera	640×480 resolution	1280×720 resolution
PC Users	Windows XP	Windows 7
Mac Users	Mac OS X or higher	Mac OS X 10.7 Lion
Internet Download Speed	.768 Mbps	1.5Mbps
Internet Upload Speed	.384 Mbps	1.5Mbps
RAM	1024MB	2GB

Acceptable browsers are:

Google Chrome
Mozilla Firefox
Safari
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.

Prerequisites

You are required to have completed the ITIL® Foundation (V3 or 2011 edition) Certificate in IT Service Management.

Please Note: Axelos requires evidence of this certificate. In order to book the online course and exam you must provide an e-copy of your ITIL® Foundation Certificate - Please ensure you forward this to your Account Manager so we are able to order your online course and examination without delay.

Prereading

It is not compulsory but it is recommended that you purchase the following volumes:

ITIL® Service Strategy
ITIL® Service Design
ITIL® Service Transition
ITIL® Service Operation
ITIL® Continual Service Improvement

The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.

Exam Overview

Exam Duration: 90 minutes

Exam Format: Closed book, multiple choice

Exam Delivery: Online, webcam proctored

Exam Pass Mark: 70% (28/40 marks across 8 questions)

Exam Value: 3 ITIL® credits

Exam Type

Proctored Exam

Professional Development Units - PDU's

Our ITIL® Continual Service Improvement course provides you with 3 Credits towards the ITIL® Expert Qualification.

Qualifications

ITIL® Continual Service Improvement Certificate

Next Steps

Contact one of our helpful Account Managers who will be able to assist you in deciding your next steps – whether this is sitting another Lifecycle course or a Capability or Specialist course.

Conclusion

By achieving a pass mark in the ITIL® Continual Service Improvement exam, you will be awarded 3 points towards your ITIL® Credit Score, with a total of 22 points being required in order to be awarded the ITIL® Expert certification.