Our ITIL® Continual Service Improvement course is one of the five Lifecycle phase courses that builds on the knowledge gained from the ITIL® Foundation Certificate.
You can expect to gain competencies in the following IT Service Operation areas:
Our ITIL® Continual Service Improvement course contains 19 easy to absorb lessons covering ITIL® terminology, structure, concepts and processes.
The main target group for the ITIL® Intermediate Qualification: Continual Service Improvement Certificate includes but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers.
ITIL® Continual Service Improvement Online (150 Days) Includes:
Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.
By understanding and using ITIL® your IT organisation can move towards a Service Management culture where your IT team can be (and is recognised as) a key player in the success of your customers and users.
ITIL® helps you to attain that key status by understanding the link between IT services and customer/user outcomes. ITIL® then helps to understand the best ways to manage those services, making your IT organisation indispensable to your customers.
You will gain a better understanding of the application of guidelines and frameworks that help to deliver industry best practice, specifically within the Continual Service Improvement area.
The ITIL® Continual Service Improvement Certificate is one of the prerequisite modules for individuals seeking the ITIL® Expert certification in IT Service Management.
Adobe Flash Player 10+
We suggest the use of the Firefox web browser for the best educational experience.
To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.
You will also need administrator rights to install the software that will be used to monitor the exam session.
You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.
Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.
For a successful exam, you will need:
|Web Camera||640×480 resolution||1280×720 resolution|
|PC Users||Windows XP||Windows 7|
|Mac Users||Mac OS X or higher||Mac OS X 10.7 Lion|
|Internet Download Speed||.768 Mbps||1.5Mbps|
|Internet Upload Speed||.384 Mbps||1.5Mbps|
Acceptable browsers are:
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.
You are required to have completed the ITIL® Foundation (V3 or 2011 edition) Certificate in IT Service Management.
Please Note: Axelos requires evidence of this certificate. In order to book the online course and exam you must provide an e-copy of your ITIL® Foundation Certificate - Please ensure you forward this to your Account Manager so we are able to order your online course and examination without delay.
It is not compulsory but it is recommended that you purchase the following volumes:
The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.
Exam Duration: 90 minutes
Exam Format: Closed book, multiple choice
Exam Delivery: Online, webcam proctored
Exam Pass Mark: 70% (28/40 marks across 8 questions)
Exam Value: 3 ITIL® credits
Our ITIL® Continual Service Improvement course provides you with 3 Credits towards the ITIL® Expert Qualification.
ITIL® Continual Service Improvement Certificate
Contact one of our helpful Account Managers who will be able to assist you in deciding your next steps – whether this is sitting another Lifecycle course or a Capability or Specialist course.
By achieving a pass mark in the ITIL® Continual Service Improvement exam, you will be awarded 3 points towards your ITIL® Credit Score, with a total of 22 points being required in order to be awarded the ITIL® Expert certification.