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ITIL® Foundation Online (30 Days) Training Course

Get Started In IT Service Management

Proctored Exam
30 Days Access
£355 (Excl. VAT)€408 (Excl. VAT)$444 (Excl. VAT)


Following the successful launch of ITIL® 4, with the higher modules from the Managing Professional and Strategic Leader streams establishing themselves in the market - AXELOS has taken the decision to stop offering the previous version of the World’s leading certification in IT Service Management, ITIL® V3, by the end of 2021.

There will be a phased approach to discontinuing the Foundation and Intermediate examinations to allow you enough time to complete your ITIL® V3 Intermediate level certifications, so you can accumulate enough credits to qualify for the Transition examination.

Please Note: The confirmed timings are as follows:

  • ITIL® V3 Foundation – discontinued as of 1 July 2021
  • ITIL® V3 Intermediates – discontinued as of 1 Jan 2022
  • ITIL® MALC - discontinued as of 1 Jan 2022
  • ITIL® 4 Managing Professional Transition (English) - discontinued as of 1 July 2022

If you want to stand out from the crowd, achieving the ITIL® Foundation qualification is certainly a step in the right direction.

ITIL® Foundation Online (30 Days) training course is the first step towards gaining that all-important qualification in IT Service Management.

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

Lesson 1: Introducing ITIL®

Lesson 2: Service Management and stakeholders

Lesson 3: Functions, roles and processes

Lesson 4: The Service Lifecycle

Lesson 5: Service Strategy key concepts

Lesson 6: Service Strategy processes

Lesson 7: Service Design key concepts

Lesson 8: Service Design processes (1)

Lesson 9: Service Design processes (2)

Lesson 10: Service Transition processes (1)

Lesson 11: Service Transition processes (2)

Lesson 12: Service Operation processes

Lesson 13: Service Operation functions

Lesson 14: Continual Service Improvement (CSI)

Lesson 15: Roles

Lesson 16: Technology considerations

Lesson 17: The sample exam


Our ITIL® Foundation online course introduces you to the fundamentals of IT Service Management as described in the IT Infrastructure Library, you will learn the key processes within the ITIL® framework.

Our ITIL® Foundation online course contains 17 easy to absorb lessons covering ITIL® terminology, structure, concepts and processes.

About the Course

Our course provides you with a standardised approach to IT Service Management for managing People, Process, Technology and Suppliers across the Service Lifecycle. It will provide a better understanding of the application of guidelines and frameworks that help to deliver industry Best Practice

Our ITIL® Foundation online course features lectures, on-line courseware and quizzes. It culminates with an one-hour certification examination.

Who Should Attend

Senior IT and Business Executives, IT Management and Staff, Consultants, Project Managers and others interested in learning about IT Service Management.

Materials Provided

ITIL® Foundation Online (30 Days) Includes:

  • Videos
  • Quizzes
  • Exercises
  • Study guides
  • Official Syllabus
  • Sample exam

Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.

Organisational Benefits

  • Reduced costs achieved through fewer incidents caused by failed change (less rework)
  • Improved productivity through more efficient and effective processes
  • Increased customer retention via improved customer satisfaction
  • Competitive advantages through improved speed to market of IT goods and services
  • Better adherence and compliance to contractual obligations in turn reducing legal risk and the associated costs

Individual Benefits

  • Enhanced career prospects with your organisation Improved job opportunities within the ITSM industry
  • Increased job satisfaction
  • A better understanding of your role and the role of others, reducing conflict which may lead to stressful situations
  • The ability to measure your personal performance and worth based on Key Performance Indicators (KPI's)

Technical Requirements


  • Screen Resolution: 1020 x 768 or above
  • Network/Internet Connection: 4Mb (megabits) or above
  • Windows XP or higher
  • Microsoft Internet Explorer 6+
  • Firefox 3+
  • Safari 4+


  • Screen resolution: 1020 x 768 or above
  • Network/Internet connection: 4Mb (megabits) or above
  • Mac OS X 10 or higher
  • Firefox 3+
  • Safari 4+

Adobe Flash Player 10+

Compatible speakers/headphones.

We suggest the use of the Firefox web browser for the best educational experience.

To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.

You will also need administrator rights to install the software that will be used to monitor the exam session.

You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.

Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.

For a successful exam, you will need:

Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB

Acceptable browsers are:

Google Chrome
Mozilla Firefox
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.


There are no mandatory prerequisites for the examination.


Our ITIL® Foundation online course does not require any existing knowledge of the ITIL® Framework.

Exam Overview

Exam Duration: 60 minutes

Exam Format: Closed book, multiple choice

Exam Delivery: Online, webcam proctored.

Exam Pass Mark: 65% (26/40 questions)

Exam Value: 2 ITIL® Credits

Exam Type

Proctored Exam

Professional Development Units - PDU's

Our ITIL® Foundation online course provides you with 2 Credits towards the ITIL® Expert qualification.


ITIL® Foundation Certificate in IT Service Management

Next Steps

Once you have achieved the ITIL® Foundation certification, you can then decide on which is the most appropriate course for you. Take a look at our ITIL® Intermediate courses and see which ones you would benefit from.

This will depend on what your ultimate aim is of course, but if you need some guidance, contact one of our helpful account managers who will be able to assist you.


Our ITIL® Foundation course is an excellent introduction to the best-practice Service Management framework. It gives you a sound footing for improving your success at work and/or continuing your development through the ITIL® Intermediate courses, possibly all the way to ITIL® Expert level.