ITIL® Foundation Online (30 Days) Training Course

Get Started In IT Service Management

Proctored Exam

30 Days Access

£355 (Excl. VAT)€408 (Excl. VAT)$444 (Excl. VAT)

Introduction

If you want to stand out from the crowd, achieving the ITIL® Foundation qualification is certainly a step in the right direction.

ITIL® Foundation Online (30 Days) training course is the first step towards gaining that all-important qualification in IT Service Management.

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

Lesson 1: Introducing ITIL®

Lesson 2: Service Management and stakeholders

Lesson 3: Functions, roles and processes

Lesson 4: The Service Lifecycle

Lesson 5: Service Strategy key concepts

Lesson 6: Service Strategy processes

Lesson 7: Service Design key concepts

Lesson 8: Service Design processes (1)

Lesson 9: Service Design processes (2)

Lesson 10: Service Transition processes (1)

Lesson 11: Service Transition processes (2)

Lesson 12: Service Operation processes

Lesson 13: Service Operation functions

Lesson 14: Continual Service Improvement (CSI)

Lesson 15: Roles

Lesson 16: Technology considerations

Lesson 17: The sample exam

Description

Our ITIL® Foundation online course introduces you to the fundamentals of IT Service Management as described in the IT Infrastructure Library, you will learn the key processes within the ITIL® framework.

Our ITIL® Foundation online course contains 17 easy to absorb lessons covering ITIL® terminology, structure, concepts and processes.

About the Course

Our course provides you with a standardised approach to IT Service Management for managing People, Process, Technology and Suppliers across the Service Lifecycle. It will provide a better understanding of the application of guidelines and frameworks that help to deliver industry Best Practice

Our ITIL® Foundation online course features lectures, on-line courseware and quizzes. It culminates with an one-hour certification examination.

Who Should Attend

Senior IT and Business Executives, IT Management and Staff, Consultants, Project Managers and others interested in learning about IT Service Management.

Materials Provided

ITIL® Foundation Online (30 Days) Includes:

Videos
Quizzes
Exercises
Study guides
Official Syllabus
Sample exam

Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.

Organisational Benefits

Reduced costs achieved through fewer incidents caused by failed change (less rework)
Improved productivity through more efficient and effective processes
Increased customer retention via improved customer satisfaction
Competitive advantages through improved speed to market of IT goods and services
Better adherence and compliance to contractual obligations in turn reducing legal risk and the associated costs

Individual Benefits

Enhanced career prospects with your organisation Improved job opportunities within the ITSM industry
Increased job satisfaction
A better understanding of your role and the role of others, reducing conflict which may lead to stressful situations
The ability to measure your personal performance and worth based on Key Performance Indicators (KPI's)

Technical Requirements

WINDOWS

Screen Resolution: 1020 x 768 or above
Network/Internet Connection: 4Mb (megabits) or above
Windows XP or higher
Microsoft Internet Explorer 6+
Firefox 3+
Safari 4+

MAC

Screen resolution: 1020 x 768 or above
Network/Internet connection: 4Mb (megabits) or above
Mac OS X 10 or higher
Firefox 3+
Safari 4+

Adobe Flash Player 10+

Compatible speakers/headphones.

We suggest the use of the Firefox web browser for the best educational experience.

To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.

You will also need administrator rights to install the software that will be used to monitor the exam session.

You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.

Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.

For a successful exam, you will need:

	MINIMUM	RECOMMENDED
Web Camera	640×480 resolution	1280×720 resolution
PC Users	Windows XP	Windows 7
Mac Users	Mac OS X or higher	Mac OS X 10.7 Lion
Internet Download Speed	.768 Mbps	1.5Mbps
Internet Upload Speed	.384 Mbps	1.5Mbps
RAM	1024MB	2GB

Acceptable browsers are:

Google Chrome
Mozilla Firefox
Safari
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.

Prerequisites

There are no mandatory prerequisites for the examination.

Prereading

Our ITIL® Foundation online course does not require any existing knowledge of the ITIL® Framework.

Exam Overview

Exam Duration: 60 minutes

Exam Format: Closed book, multiple choice

Exam Delivery: Online, webcam proctored.

Exam Pass Mark: 65% (26/40 questions)

Exam Value: 2 ITIL® Credits

Exam Type

Proctored Exam

Professional Development Units - PDU's

Our ITIL® Foundation online course provides you with 2 Credits towards the ITIL® Expert qualification.

Qualifications

ITIL® Foundation Certificate in IT Service Management

Next Steps

Once you have achieved the ITIL® Foundation certification, you can then decide on which is the most appropriate course for you. Take a look at our ITIL® Intermediate courses and see which ones you would benefit from.

This will depend on what your ultimate aim is of course, but if you need some guidance, contact one of our helpful account managers who will be able to assist you.

Conclusion

Our ITIL® Foundation course is an excellent introduction to the best-practice Service Management framework. It gives you a sound footing for improving your success at work and/or continuing your development through the ITIL® Intermediate courses, possibly all the way to ITIL® Expert level.