If you want to stand out from the crowd, achieving the ITIL® Foundation qualification is certainly a step in the right direction.
ITIL® Foundation Online (60 Days) training course is the first step towards gaining that all-important qualification in IT Service Management.
Lesson 1: Introducing ITIL®
Lesson 2: Service Management and stakeholders
Lesson 3: Functions, roles and processes
Lesson 4: The Service Lifecycle
Lesson 5: Service Strategy key concepts
Lesson 6: Service Strategy processes
Lesson 7: Service Design key concepts
Lesson 8: Service Design processes (1)
Lesson 9: Service Design processes (2)
Lesson 10: Service Transition processes (1)
Lesson 11: Service Transition processes (2)
Lesson 12: Service Operation processes
Lesson 13: Service Operation functions
Lesson 14: Continual Service Improvement (CSI)
Lesson 15: Roles
Lesson 16: Technology considerations
Lesson 17: The sample exam
Our ITIL® Foundation online course introduces you to the fundamentals of IT Service Management as described in the IT Infrastructure Library, you will learn the key processes within the ITIL® framework.
Our ITIL® Foundation online course contains 17 easy to absorb lessons covering ITIL® terminology, structure, concepts and processes.
Our course provides you with a standardised approach to IT Service Management for managing People, Process, Technology and Suppliers across the Service Lifecycle. It will provide a better understanding of the application of guidelines and frameworks that help to deliver industry Best PracticeOur ITIL® Foundation online course features lectures, on-line courseware and quizzes. It culminates with an one-hour certification examination.
Senior IT and Business Executives, IT Management and Staff, Consultants, Project Managers and others interested in learning about IT Service Management.
ITIL® Foundation Online (60 Days) Includes:
Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.
Adobe Flash Player 10+
We suggest the use of the Firefox web browser for the best educational experience.
To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.
You will also need administrator rights to install the software that will be used to monitor the exam session.
You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.
Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.
For a successful exam, you will need:
|Web Camera||640×480 resolution||1280×720 resolution|
|PC Users||Windows XP||Windows 7|
|Mac Users||Mac OS X or higher||Mac OS X 10.7 Lion|
|Internet Download Speed||.768 Mbps||1.5Mbps|
|Internet Upload Speed||.384 Mbps||1.5Mbps|
Acceptable browsers are:
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.
There are no mandatory prerequisites for the examination.
Our ITIL® Foundation online course does not require any existing knowledge of the ITIL® Framework.
Exam Duration: 60 minutes
Exam Format: Closed book, multiple choice
Exam Delivery: Online, webcam proctored.
Exam Pass Mark: 65% (26/40 questions)
Exam Value: 2 ITIL® Credits
Our ITIL® Foundation online course provides you with 2 Credits towards the ITIL® Expert qualification.
ITIL® Foundation Certificate in IT Service Management
Once you have achieved the ITIL® Foundation certification, you can then decide on which is the most appropriate course for you. Take a look at our ITIL® Intermediate courses and see which ones you would benefit from.
This will depend on what your ultimate aim is of course, but if you need some guidance, contact one of our helpful account managers who will be able to assist you.
Our ITIL® Foundation course is an excellent introduction to the best-practice Service Management framework. It gives you a sound footing for improving your success at work and/or continuing your development through the ITIL® Intermediate courses, possibly all the way to ITIL® Expert level.