Following the successful launch of ITIL® 4, with the higher modules from the Managing Professional and Strategic Leader streams establishing themselves in the market - AXELOS has taken the decision to stop offering the previous version of the World’s leading certification in IT Service Management, ITIL V3, by the end of 2021.
There will be a phased approach to discontinuing the Foundation and Intermediate examinations to allow you enough time to complete your ITIL V3 Intermediate level certifications, so you can accumulate enough credits to qualify for the Transition examination.
Please Note: The confirmed timings are as follows:
Get a quick introduction to ITIL® and Service Management essentials with our ITIL® Lite online course.
Lesson 1: Introducing ITIL® – Including the history of ITIL® and its importance
Lesson 2: ITIL® in action – a deeper dive into the Service Lifecycle
Lesson 3: Implementing ITIL® and next steps – includes implementation considerations and some real world case studies
Our ITIL® Lite online course provides an introduction to ITIL®; it introduces the key concepts of ITIL® and IT Service Management without assuming prior knowledge.
Our ITIL® Lite online course contains 3 easy to absorb lessons covering ITIL® terminology, structure, concepts and processes.
The study duration is approximately 110 minutes.
Anyone working in IT Services, or who has an interest in ITIL®.
This is a beginner level, introductory course and is not appropriate for those who already hold ITIL® qualifications
ITIL® Lite Online (60 Days) Includes:
Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.
The organisation benefits of taking our ITIL® Lite online course are:
The personal benefits of taking an ITIL® Lite online course are:
WINDOWS
MAC
Adobe Flash Player 10+
Compatible speakers/headphones.
We suggest the use of the Firefox web browser for the best educational experience.
To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.
You will also need administrator rights to install the software that will be used to monitor the exam session.
You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.
Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.
For a successful exam, you will need:
| MINIMUM | RECOMMENDED | |
| Web Camera | 640×480 resolution | 1280×720 resolution |
| PC Users | Windows XP | Windows 7 |
| Mac Users | Mac OS X or higher | Mac OS X 10.7 Lion |
| Internet Download Speed | .768 Mbps | 1.5Mbps |
| Internet Upload Speed | .384 Mbps | 1.5Mbps |
| RAM | 1024MB | 2GB |
Acceptable browsers are:
Google Chrome
Mozilla Firefox
Safari
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.
There are no mandatory prerequisites as there is no examination.
Our ITIL® Lite online course does not require any existing knowledge of the ITIL® Framework
Our ITIL® Lite online course has no examination however it does include a 40 page reference guide.
No Exam
There are no Professional Qualification Credits associated with this course.
There is no examination associated with our ITIL® Lite online course.
Contact one of our friendly Account Managers to discuss your next steps.
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