Following the successful launch of ITIL® 4, with the higher modules from the Managing Professional and Strategic Leader streams establishing themselves in the market - AXELOS has taken the decision to stop offering the previous version of the World’s leading certification in IT Service Management, ITIL® V3, by the end of 2021.
There will be a phased approach to discontinuing the Foundation and Intermediate examinations to allow you enough time to complete your ITIL® V3 Intermediate level certifications, so you can accumulate enough credits to qualify for the Transition examination.
Please Note: The confirmed timings are as follows:
Our ITIL® Managing Across the Lifecycle course is the final course in the ITIL® accreditation stream, which builds on the knowledge gained from the previous courses and takes you from ITIL® content knowledge to ITIL® content application and integration.
Please Note: The ITIL® Managing Across the Lifecycle examination is based around a case study. The case study you will use during the exam is provided as part of your course material.
Our ITIL® Managing Across the Lifecycle course looks at using ITIL® processes and practices across the Lifecycle. It includes the application and integration of Service Management processes and provides skills that can be used to deliver value in your organisation.
Our ITIL® Managing Across the Lifecycle course contains 8 easy to absorb lessons covering ITIL® terminology, structure, concepts and processes.
You should attend this course if you:
ITIL® Managing Across the Lifecycle (90 Days) Includes:
Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.
Through gaining an understanding of Managing Across the Lifecycle, this will ensure that the IT teams can deliver/implement the required, aligned, processes that will drive benefits for the business, by ensuring that service delivery will meet their expectations.
From the customer's point of view, that means they are able to completely rely on the IT services to help them achieve their desired results. From the IT team's perspective, consistently good service delivery means less fire-fighting leading to the ability to take a more proactive approach to Service Delivery.
You will gain an understanding of how to be a more effective – and therefore more valued - team member through the understanding of how to implement or improve the service management processes within your organisation.
By developing your knowledge further, you will likely gain significant experience and kudos over your peers in your organisation, and benefits such as a promotion within your own or other organisations, in order to advance your career will likely become more available!
WINDOWS
MAC
Adobe Flash Player 10+
Compatible speakers/headphones.
We suggest the use of the Firefox web browser for the best educational experience.
To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.
You will also need administrator rights to install the software that will be used to monitor the exam session.
You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.
Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.
For a successful exam, you will need:
| MINIMUM | RECOMMENDED | |
| Web Camera | 640×480 resolution | 1280×720 resolution |
| PC Users | Windows XP | Windows 7 |
| Mac Users | Mac OS X or higher | Mac OS X 10.7 Lion |
| Internet Download Speed | .768 Mbps | 1.5Mbps |
| Internet Upload Speed | .384 Mbps | 1.5Mbps |
| RAM | 1024MB | 2GB |
Acceptable browsers are:
Google Chrome
Mozilla Firefox
Safari
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.
You must already hold the ITIL® Foundation Certificate in IT Service Management (includes the v3 Foundation or v2 Foundation plus Bridge Certificate) plus have an additional 15 credits from previously attended ITIL® intermediate courses and exam passes. It is highly recommended, although not mandatory, that you read the complete ITIL® library.
Please Note: Axelos requires evidence of these certificates. In order to book the E-Learning course and exam you must provide an e-copies of all ITIL® Certificates - please ensure you forward these to your Account Manager so we are able to order your E-Learning course and exam without delay.
It is not compulsory but it is recommended that you purchase the following volumes:
The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.
Exam Duration: 120 minutes
Exam Format: Closed book, multiple choice, includes case study
Exam Delivery: Online, webcam proctored
Exam Pass Mark: 70% (35/50 marks across 10 questions)
Exam Value: 5 ITIL® credits
Proctored Exam
Our ITIL® Managing Across the Lifecycle course provides you with 5 credits.
ITIL® Managing Across the Lifecycle Certificate
Our ITIL® Managing Across the Lifecycle course will provide you with the details and key steps that are needed if you are directly involved in implementing ITIL® Service Management processes and procedures at your organisation.
You will be awarded the ITIL® Expert Certification – Congratulations from all at Purple Griffon for achieving this landmark qualification!
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