ITIL® Service Design Online (150 Days) Training Course

Service Design Is Required To Enhance The Quality Of IT Service Management

Proctored Exam
150 Days Access
£703 (Excl. VAT)€808 (Excl. VAT)$879 (Excl. VAT)

Introduction

Our ITIL® Service Design online course is one of the five Lifecycle phase courses that builds on the knowledge gained from the ITIL® Foundation certificate.

The ITIL® Service Design certificate is the second phase in the IT Service Management Lifecycle, which focuses on the design of the IT services, including all of the relevant aspects - architectures, processes and policies, and documentation. These will all need to be aligned to meet the needs of the business, both at this point in time, and in the future.

Enquire Course Overview

Payment Details

Full payment is required before your elearning order can be processed. Once payment has been confirmed, the elearning order will be passed to our administration department for set-up and processing.

Access to Your E-Learning

A personal login for our Learning Management System will be created for you and you will receive an email containing details of the URL, username and password.

Please Note

* Depending on when the initial order is taken, it may take up to 48 hours to process.
* Your course access time will only trigger and commence when you first log in.

Course Outline

  • Introduction to Service Design
  • Service Design Principles
  • Service Design Processes:
    • Service Catalogue Management
    • Service Level Management
    • Capacity Management
    • Availability Management
    • IT Service Continuity Management
    • Information Security Management
    • Supplier Management
    • Design Coordination
  • Service Design technology-related activities
  • Organising for Service Design
  • Technology considerations
  • Implementing and improving Service Design
  • Challenges, critical success factors and risks
  • Preparing for the exam

Description

The primary focus of our ITIL® Service Design online course is new or changed business requirements and ends with the development of a service solution designed to meet the documented needs of the business. This developed solution is then passed to Service Transition to evaluate, build, test and deploy the new or changed service.

Our ITIL® Service Strategy online course contains 19 easy to absorb lessons covering ITIL® terminology, structure, concepts and processes.

About the Course

Learn how to successfully implement ITIL® Service Design Best Practices and how to manage the efficient and effective design of new or changed IT Services - including requirements management, design constraints, design models and Service Design Packages.

Who Should Attend

  • If you wish to have a greater understanding of the ITIL® Service Design stage of the ITIL® Service Lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organisation
  • Are working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in Service Design
  • Are seeking progress towards the ITIL® Master in IT Service Management for which the ITIL® Expert is a prerequisite.

The Service Design qualification would suit candidates in the following IT professions or areas:

  • Capacity Manager
  • Availability Manager
  • Service Level Manager
  • Business Continuity Manager
  • Service Portfolio Manager

Materials Provided

ITIL® Service Design Online (90 Days) Includes:

  • Videos
  • Quizzes
  • Exercises
  • Study guides
  • Official Syllabus
  • Sample exam

Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.

Organisational Benefits

By ensuring that the business and IT work together as a team, this will ensure that the design and delivery of a new or changed service meets the customer requirements that will deliver the performance improvements or increased profitability (depending on what the service change was aimed to address).

IT staff will be more aligned with the aims of the business as a whole, rather than just the technical aspects.

Individual Benefits

You will gain an understanding on how to ensure that the service is designed in the appropriate manner to meet all of the requirements (both business and IT), thereby improving the quality of the deliverables.

By enabling IT to be able to respond quickly and effectively to the needs of the business, will generate increased team functionality – increased enjoyment of delivering what was required, on time. By having a better understanding of the best-practice framework, it will enable you to identify areas for improvement back at the workplace, and allow you to develop your current role further, and help you do your job better.The reward being advancement within your company and a potential to increase your salary!

Technical Requirements

WINDOWS

  • Screen Resolution: 1020 x 768 or above
  • Network/Internet Connection: 4Mb (megabits) or above
  • Windows XP or higher
  • Microsoft Internet Explorer 6+
  • Firefox 3+
  • Safari 4+

MAC

  • Screen resolution: 1020 x 768 or above
  • Network/Internet connection: 4Mb (megabits) or above
  • Mac OS X 10 or higher
  • Firefox 3+
  • Safari 4+

Adobe Flash Player 10+

Compatible speakers/headphones.

We suggest the use of the Firefox web browser for the best educational experience.

To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.

You will also need administrator rights to install the software that will be used to monitor the exam session.

You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.

Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.

For a successful exam, you will need:

MINIMUMRECOMMENDED
Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows XP Windows 7
Mac Users Mac OS X or higher Mac OS X 10.7 Lion
Internet Download Speed .768 Mbps 1.5Mbps
Internet Upload Speed .384 Mbps 1.5Mbps
RAM 1024MB 2GB

Acceptable browsers are:

Google Chrome
Mozilla Firefox
Safari
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.

Prerequisites

You are required to have completed the ITIL® Foundation (V3 or 2011 edition) Certificate in IT Service Management.

Please Note: Axelos requires evidence of this certificate. In order to book the online course and exam you must provide an e-copy of your ITIL® Foundation Certificate - Please ensure you forward this to your Account Manager so we are able to order your online course and examination without delay.

Prereading

It is not compulsory but it is recommended that you purchase the following volumes:

  • ITIL® Service Strategy
  • ITIL® Service Design
  • ITIL® Service Transition
  • ITIL® Service Operation
  • ITIL® Continual Service Improvement

The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.

Exam Overview

Exam Duration: 90 minutes

Exam Format: Closed book, multiple choice

Exam Delivery: Online, webcam proctored.

Exam Pass Mark: 70% (28/40 marks across 8 questions)

Exam value: 3 ITIL® credits

Exam Type

Proctored Exam

Professional Development Units - PDU's

Our ITIL® Service Design course provides you with 3 Credits towards the ITIL® Expert qualification.

Qualifications

ITIL® Service Design Certificate

Next Steps

Contact one of our helpful Account Managers who will be able to assist you in deciding your next steps – whether this is sitting another Lifecycle course or a Capability or Specialist course.

Conclusion

Our ITIL® Service Design course will provide you with the details and key steps that are needed if you are involved in the planning of the strategies and architectures to deliver effective and efficient IT Services that will serve the organisation well.

By achieving a pass mark in this exam, you will be awarded 3 points towards your ITIL® Credit Score, with a total of 22 points being required in order to be awarded the ITIL® Expert certification.