Our ITIL® Service Transition course is one of the five Lifecycle phase courses that builds on the knowledge gained from the ITIL® Foundation Certificate.
Our ITIL® Service Transition course focuses on managing transitions of services and processes to ensure that the maximum benefits are delivered to the target organisations. It also covers the importance of understanding how transitions can affect people and how to manage them though changes to a successful conclusion.
Our ITIL® Service Transition course will also help you to understand the issues around controlling the building, testing and implementation of changes to services – and why it is important to do so.
You'll also find out how Service Transition processes can apply throughout the Service Management Lifecycle, for example how Knowledge Management can underpin decisions in both Strategy and Operations.
Our ITIL® Service Transition course contains 18 easy to absorb lessons covering ITIL® terminology, structure, concepts and processes.
Are in one of the following IT professions or areas:
ITIL® Service Transition Online (90 Days) Includes:
Your access duration time starts as soon as you access the course, or after 28 days - whichever is sooner.
Through understanding Service Transition, the IT teams can more successfully handle higher volumes of change. From the customer's point of view, that results in a greater percentage of IT changes delivering the desired improvements without unnecessary disruption. From the IT team's viewpoint, it means an increased level of trust from the customers and users.
You will gain an understanding on how to control changes to the IT services with the appropriate level of flexibility. This will lead to great confidence in your own abilities and hence better job satisfaction. You may gain other benefits such as increased promotion within your own organisation along with a potential to increase your salary!
WINDOWS
MAC
Adobe Flash Player 10+
Compatible speakers/headphones.
We suggest the use of the Firefox web browser for the best educational experience.
To take your web based exam, you will need a computer with a webcam, a microphone and a reliable internet connection.
You will also need administrator rights to install the software that will be used to monitor the exam session.
You will also need photo identification (passport, government ID or equivalent). If your exam includes a document to be printed (for example ITIL Managing Across the Lifecycle case study), the printer will need to be in the room where you take the exam.
Please note, in addition to your webcam, some examination institutes will require you to have a small mirror or reflective surface. The proctor will ask you to hold this up to show that there is nothing attached to the webcam or laptop itself.
For a successful exam, you will need:
| MINIMUM | RECOMMENDED | |
| Web Camera | 640×480 resolution | 1280×720 resolution |
| PC Users | Windows XP | Windows 7 |
| Mac Users | Mac OS X or higher | Mac OS X 10.7 Lion |
| Internet Download Speed | .768 Mbps | 1.5Mbps |
| Internet Upload Speed | .384 Mbps | 1.5Mbps |
| RAM | 1024MB | 2GB |
Acceptable browsers are:
Google Chrome
Mozilla Firefox
Safari
Internet Explorer 7, 8, 9, 10
Adobe Flash Player and Shockwave must also be installed before you begin the exam.
You are required to have completed the ITIL® Foundation (V3 or 2011 edition) Certificate in IT Service Management.
Please Note: Axelos requires evidence of this certificate. In order to book the online course and exam you must provide an e-copy of your ITIL® Foundation Certificate - Please ensure you forward this to your Account Manager so we are able to order your online course and examination without delay.
It is not compulsory but it is recommended that you purchase the following volumes:
The latest ITIL® Core Volumes can be purchased through Purple Griffon for £85 per volume or £299 for the complete set of 5 volumes.
Exam Duration: 90 minutes
Exam Format: Closed book, multiple choice
Exam Delivery: Online, webcam proctored.
Exam Pass Mark: 70% (28/40 marks across 8 questions)
Exam Value: 3 ITIL® credits
Proctored Exam
Our ITIL® Service Transition course provides you with 3 Credits towards the ITIL® Expert Qualification.
ITIL® Service Transition Certificate
By achieving a pass mark in the ITIL® Service Transition exam, you will be awarded 3 points towards your ITIL® Credit Score, with a total of 22 points being required in order to be awarded the ITIL® Expert certification.
